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“Uncle Charles is the best sales person!! he knows his stuff about the products. He is a fun time at Kiki with him in the store love him. He’s the best clone him if you can cause Charles is the man.”
“I had an amazing experience thanks to Daisy, the store manager. From the moment I walked in, she made me feel welcomed, listened carefully to my needs, and never made me feel pressured. She took the time to understand what I was looking for and helped me find the perfect mattress for where I am in life right now.
Daisy's kindness, patience, and genuine care made all the difference. Exceptional customer service like hers is hard to find these days, and I truly appreciate the time and attention she gave me.
If you're looking for a new mattress, I highly recommend visiting this Mattress Firm. You'll receive outstanding customer service, compassion, and professionalism.
Thank you, Daisy, for making this such a wonderful experience!”
“I wanted to update my original review because I believe in giving credit when a company makes things right.
Initially, my experience with Mattress Firm was very frustrating. After my purchase, I had ongoing issues with the mattress, and getting the situation resolved was much more difficult than it should have been. I spent a lot of time making calls, following up, and eventually had to contact corporate and the Better Business Bureau before I got the attention the issue deserved. The process was stressful, time-consuming, and honestly a hassle.
That said, once corporate got involved, they kept their word. They approved the mattress exchange I had been requesting, and the new mattress has been a huge improvement. I’m very happy with it and have been sleeping much better.
While I still believe the process needs improvement because customers shouldn’t have to go through so many steps to resolve an issue, I also believe it’s important to acknowledge when a company follows through on its promises. They ultimately did the right thing, and I appreciate that.
Thank you to everyone who helped get this resolved. I hope Mattress Firm continues improving its customer service so future customers have a smoother experience.”
“I was very pleased with the customer service. The varieties and attention given to my needs were amazing. The cleanliness, the time spent with me and flexibility in delivery was outstanding. Ask for Josery and you will have the best deal! Vincent also helped out.”
10AM - 9PM
610 Exterior Street, Bronx
Mattress Stores
“Dioris was the best raymour and Flanigan consultant ever. He went above and beyond to meet my girl and I needs and concerns. He really listens and very attentive to details. I definitely recommend him if you’re shopping in the Bronx terminal market.”
“Service was amazing loved my brand new couches they came so quick the process was so easy and fast would definitely recommend this furniture spot to everyone !!!”
“I had an absolutely wonderful experience shopping at the Ashley showroom on 340 Baychester Ave store (NY)
I want to give a huge shoutout to Breyanna who went completely above and beyond to help me. Finding the right furniture can be overwhelming, but they were incredibly patient, took the time to understand exactly what I was looking for, and never made me feel rushed or pressured.
Their helpful attitude and exceptional customer service made the entire process smooth and stress-free. If you are heading to this location, do yourself a favor and ask for Breyanna —you will be in great hands!
Thank you again for the stellar service!”
“Garrick is an extraordinary and gifted salesman who offered product support and
technical advice that prevented me from purchasing a incompatible item. Thus, saving our organization lots of money in the long run!”
10AM - 7PM
2450 Grand Concourse, Bronx
Mattress Stores
“Had a pleasure at Mattress Firm today with Frank.
I called on Friday with my concerns, was told to come in, and when I arrived he was ready for me.
The process was smooth, and pretty fun (I had my 8 yr old daughter and mom with me). Frank showed me mattresses based on my physical complaints and needs, and with different price points. He gave me tips on pillows, how the comfort can change with different mattresses, and the difference in female anatomy and how that makes our sleeping and pillow needs different.
I loved every minute of my visit. Got a great deal (didn't even realize there was a sale going on. Perfect timing), learned a lot, and will definitely come again.
Thanks Frank!”
“Smooth experience ordering new furniture from the Castlery website and arranging the White Glove Delivery. Unfortunately immediately upon arrival, we noticed several scratches in the leather. I reached out to customer support and after submitting photos, they were able to remedy the situation to our satisfaction. Shout-out to Customer Service Specialist Joe, whose emails were incredibly thorough, kind and understanding.”
9:30AM - 7:30PM
740 E Tremont Ave, Bronx
Mattress Stores
“Great furniture store, bought my mattresses here transaction was fast and delivery was on time.Store exceeds my expectations and will be looking forward to more purchases in the future.”
“This man is the only Furniture store I go to I’m from queens I moved from Long Island to queens then back to LI my brother Referred him to me and ever since this is where I get all my beds from in any furniture I need very trustworthy and I’m a black single mother I would never lie or help nun of these business but this business store earned my review and if you want good furniture, almost the same week delivery go here !!!!!”
“I love habibi furniture! Not only do they have great customer service they also have great inventory. As a returning customer I couldn’t be more happy with my purchases. My guy Mike is the best. If you’re ever looking for great quality furniture at a decent price this is the place to go I promise you won’t regret it.”
“This place is a great place to treasure hunt you really need to go in and search they have a little of everything for the home and the prices aren't bad either”
“Picked up a bedroom set here and I’m pretty happy with it. The staff treated me really well, and delivery was smooth. One item had a tiny flaw, but they took care of it quickly.”
“I had an amazing experience with our sales rep anable O. She really knew her stuff everytime my bf and I asked questions . She was honest with her recommendations and didn’t force anything on us. She was also very patient becuase my bf and I kept nit picking at colors , size , and etc. we bought a whole bedroom set and got a sofa and a recliner . I would def come back to do service here again and with the same rep. Thanks anable !”
“We purchased this narrow console table with storage for one of our meeting rooms, and it worked out so well that we ordered a second one. The size is perfect—compact yet functional—and it adds a clean, polished look to the space. We also appreciated the variety of color options available.
With the second order, we did experience some delivery damage that resulted in a missing piece. However, 2K Furniture Designs LLC provided excellent customer service. Joe responded promptly and resolved the issue right away by shipping a replacement.
Great product and outstanding support. I highly recommend purchasing from 2K Furniture Designs LLC. This table is a great fit for both office and home use.”
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“Your manager Nick was very helpful. He was very pleasant, answered all my questions and my shopping experience was easy and enjoyable. Excellent customer service!!”