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“Was so stressed after my phone screen broke it was glitching everywhere came in today @ 7:10 he said had one more person so about a hour, he had it done in less than a hour I came back to my phone literally brand new & he put a privacy screen on as well I’m so grateful and amazed @ the customer service & the services provided here !!! Sooo friendly too thank you so so much”
“This has been my go to Verizon store for several years. The staff is always extremely polite,
professional and knowledgeable. They work together to solve any problems.
This last visit will keep me returning! I had the pleasure of working with Shafi, he was all of the above and more. Thank you for always making what most of think of as a chore into a fun and pleasant experience!”
“OUTSTANDING! Lela Valles is knowledgeable, professional and exceptionally patient. She spent hours resolving our complex phone/fraud issue. She was thorough, determined and went above and beyond in making sure the issue was completely solved. Braiden, another Verizon representative, was helpful and supportive in clearing up the problem. Thank you!!”
“I’ve had bad experiences at the Crossgates location but this one was exceptional. Extremely attentive and professional. Glad I got the pleasure of doing business with this location. Made my experience enjoyable for once. Luka was amazing and Nick was great as well!”
“My son wanted to upgrade his phone this past December. Jaime was amazing. They did not have the color phone he wanted but she went out of her way to help him locate one at a store in our area even though it was very late. She was professional, thorough, and committed to help him find the right phone and the right deal. Trust her to help you navigate to the best opportunity. Not to mention she was just delightful!
Today I had to follow up on a matter we were struggling with. Jason, the store manager, overheard the conversation the rep and I were having. He came over to assist. It is obvious that excellence is the standard there. Jason made the calls necessary to resolve my concerns, reviewed my account, ensured that we had the things we needed and educated me about things that I was not using.
There are stores closer, but as long as he and Jaime are there that is my store of choice.
The Scotia Glenville store and staff are top notch service providers. Just can't say it enough, go there you are in great hands!”
“This store is 100x better than Glenmont. They don't lie and cheat you. I was cheated by Darius in Glenmont but here the management team and owner take great care of me and my friends and family. This is a full service store and the way Verizon should be£!”
“It is a remarkable feeling to know that one can rely upon a company - and its staff to provide top-notch, professional service in a timely manner.
Jonathan Rollo, of the Verizon Store located in the Star Plaza of Guilderland, was most helpful in assisting me with matters regarding my cell phone. I greatly appreciate his courtesy, patience and professionalism and would like to recommend this terrific Guilderland business to all.”
“I had a fantastic time at the at&t store with Kerrina! She was able to fully go over my bill explain to the fullest extend how to save money dramatically. After that I did decide to upgrade and kerrina helped me through the entire process and made me feel completely comfortable! Highly recommend store!”
“Quick, professional, and reliable service. They fixed my phone perfectly and explained everything clearly, with no hidden costs. Highly recommend this shop for fast and trustworthy phone repairs.”
“I was in need of a new iPhone since my old one, an iPhone 8 Plus, decided it wasn’t going to work anymore, so I made a decision to go to this Cricket Wireless Store on Altamont Ave. in Schenectady where I was greeted by a delightful young lady, Alicia and I left with a new phone and high regard for the professionalism given me by this young lady. Not only was she very sweet to deal with, but her knowledge of her job was second to none. She was an absolute pleasure to work with and I left feeling grateful that I had her to help me go over my new phone that was much different than my old one. Although she was busy with other customers, she never hesitated to answer any questions I had while I was learning about my new phone. She is an absolute asset to the business and I couldn’t be happier with my purchase. Thank you Alicia for a job well done!!”
“I've been a T-Mobile customer for over 20 years and have never regretted it. I dropped by here yesterday to get a new sim card. I was helped by a wonderful young man, Marco. He knew his business, was informative, knowledgeable and friendly. Unlike some places I've been, he made me feel welcome while he replaced my sim card and checked to make sure it worked. Anytime I need help in the future, I'm coming here!”
“Sky was the representative that I worked with at the Latham location. She was not only very professional throughout the entire experience, but she was Personable. She went above and beyond to help me get situated with a new phone and handling the old one. I would highly recommend sky to be someone you emulate your other employees used to be like; As someone who has formally worked in customer service people like sky are rare to find in this industry. Sky, thank you for listening to my problems and helping me get through!!! Janelle”
“Jaron helped me out as soon as I walked into AT&T. He was very professional, courteous and friendly. The reason I was there was taken care of quickly and I was on my way. Thank you!!”
“The dude that fixed our phone yesterday and 10 minutes flat deserves a raise… perhaps some help too as he looked absolutely exhausted, running that door all by himself.
Don’t take good help for granted..”
“I had an excellent experience at the AT&T store in Glenmont. Especially the help from Nebu. I will be returning to this store when I need help. They were patient, and I didn’t have to wait to be served. I’m happy to have discovered how helpful they were.”
“We appreciate the exceptional service provided by the consultants at the Niskayuna Store. Our initial interaction was with Jose, whose comprehensive understanding of AT&T products was remarkable. This expertise ultimately led to our decision to purchase new phones from him, and we were entirely satisfied with our purchases.
Subsequently, we returned and collaborated with Umad, who demonstrated remarkable patience and an equally impressive depth of knowledge. He efficiently facilitated the data transfer from our previous device to our new ones.
The team consistently delivers outstanding service.”
“Met with Daquan and everything was great. He was upfront about everything and made our transfer over flawless. Had great conversations while we worked on transferring everything over. Highly recommend working with the staff at this location. Hands downs amazing and kept us laughing the entire time. Thank you Daquan and team!”
“I'd thought I cracked my screen and was having issues filing a claim online. I went in and Justin was able to fix the issue which was actually a cracked screen protector. I was taken care of and sent on my way in no time! Super friendly and fast service and a much better experience than the Altamont location.”
“Brandon helped me in an efficient way. He helped with my bill and transferred my phone to an iPhone 17 in a short amount of time. The store was clean and everyone there was very nice. I’m so glad I went to the Latham, NY store and will recommend it to anyone looking for a good experience.”
“The store is excellent and the representatives are very knowledgeable except I really wish they would answer their main line. I wish to speak with two of the reps and never know if they're working. For one week I've tried to contact them and the phone just disconnects. I got a bad phone it's not crickets problem it's Motorola's. They are mass made production wise and sometimes it happens but I can never get there because I only want these two reps so I'm pretty unhappy about that”
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“Matt was incredibly knowledgeable, helpful and friendly! Top notch customer service!!! He is the type of employee that a company should cherish, reward and celebrate. Thanks Matt for everything!!”