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“I'd give 10 stars if I could! Sonny repaired a badly damaged phone in less than 30 minutes, was honest and didn't try to upsell us on anything. I will definitely use their services from now on!”
“My experience in this location was very good. The employees are very professional and I was assisted the the moment I walked in. They we're very polite and respectful and definitely was satisfied with the service. Also, it's very clean and sanitary 😁😁😁”
“Came in today to trade in my 15 Pro for the 17 Pro Max. Wade the store manager was super helpful with the transition and answered all of my questions thoroughly. Would highly recommend this location for all of your phone needs.”
“Anthony is a great sales rep! Helped me with my phone claim, even tho it wasn't a sale, he took the time to explain everything & answered all questions!!”
“Best experience I've had anywhere in the area! Super smart with all devices etc! Ahmad helped me today, and i hear that everyone here is great 🤩”
“Austin Peets was great to work with! He’s personable, knowledgeable and easy to work with. I will definitely make a point of working with him again in the future.”
“The owner is very friendly,he will go above and beyond to help his customers great store to purchase cell phone plans, always manages to hook customers up with a great deal!”
“Sam, Verizon's Manager, was head and shoulders above and beyond people today with his customer service. You don't get this kind of service anymore. He was so knowledgeable and helpful and found me a great deal with a new phone to boot. Everything with transferring my provider and setting up my new phone was done quickly and expertly with no fuss, no muss. I am super grateful, especially being an Uber driver. Thank you, Sam. Thank you Verizon.”
“Derek Blount was very helpful and knowledgeable with our needs. He is a refreshing change to what we had been experiencing at Verizon. Not only is he very professional but he stayed with us until it was fully resolved.”
“Young man took care of me today 10//11/24. 11:30 am. and he took care of me about a month ago
so patient. So kind did not make me feel like I was an idiot. Keep this man growing in your company!!!! Ty for such a wonderful experience”
“The Wireless Business Group (WBG) and our company have been working together for over 10 years. We have a large number of cellular devices, and they take all the hassles and issues out of dealing with the cellular companies. They have a genuine interest in our accounts making sure that we take advantage of special pricing when available and review our accounts on regular basis. Over the years with their expertise, we have experienced tremendous savings. I would highly recommend The Wireless Business Group (WBG), they are a great group to work with.”
“Wow just wow!!!! Customer service at its finest. Came in looking to switch our service to something more affordable. Liz, the sales associate was absolutely beyond amazing and helpful. I told her we were on a fixed income and what we were working with and she did the best to come within our price range. She was kind, attentive and very friendly. I expressed my sincere gratitude while I was there. A lot time businesses look at you as just a dollar and a quick sale. She took her time l, addressed our needs and concerns and went above and beyond. Thanks Liz for all your help”
“This place is fantastic - I have come here for years for all of my cellphone needs. They really know what they're doing, and I've not only bought phones here, I've also had them repaired”
“The people at the store have always been extremely helpful and very helpful this afternoon as well can't thank you enough always go there. I've been going to this Metro location for at least 10 years and I have never had an issue in fact they have always gone above and beyond to help me with whatever I needed to be done.”
“The woman who was working today when I stopped in around 11:30 was absolutely amazing with her customer service, unfortunately I forgot to ask her name. She was the only one working and 3 of us came in about the same time, she was able to balance taking care of us and answered the phone with the best customer service I have ever seen. I’ve worked customer service jobs most of my life and she was awesome. Cricket should give her a raise.”
“We always find the stuff we need when shopping at this corporate giant. We were traveling around upstate NY and needed a few things to continue with our trip. The items we needed were priced right.”
“A quick easy process. I was dropping off an item to return to Amazon. Just had to show them my QR code I received from Amazon. The whole process took under 5 minutes.”
“The guy at Cricket was super nice and walked me through everything. He helped me get a great deal on my iPhone 13, explained the pricing, and made sure I understood everything. Highly recommend!”
“I had a great experience at the T-Mobile store in Cicero! Bill was absolutely great to work with and provided excellent customer service from start to finish. He was very helpful, professional, and made everything easy to understand. It’s hard to find customer service like this these days. Highly recommend stopping by if you need help with anything T-Mobile!”
“We went to other cricket stores and were frustrated with service until we came to this location and Michelle was very helpful and extremely knowledgeable. We were ready to leave cricket for another wireless provider but after our visit we will happily continue to be on their network.”
“The store is amazing. Specifically the manager Q. He's always willing to help and listens to your concerns. I would highly recommend that people come visit this location.”
“My husband experienced fraudunent activity as his phone number/SIM was somehow stolen. Tech support online could not help us but the three gentlemen working on the afternoon of 8/1 were extremely helpful. Initially baffled, they worked together to come up with a solution to help us recover the cell phone number. We are beyond impressed with how much effort they put into helping us. They truly went the extra mile. I highly recommend them and look forward to continuing to do business with this location.”
“Updating based on Best Buy‘s new (or newly enforced) policy; my phone screen had cracked and was under warranty and the last time I came in for a new screen protector, they put it on for me no questions asked. Now it is seven dollar upcharge to install a phone screen protector. That’s the kind of easy Customer Service that would’ve gotten a 5 star review. Hope the nickel and diming is worth it Best Buy.”
“Byron is the goat!! Go see him he actually saved me from making a mistake on picking a phone out. I was going to go with cheap and he explained and compared the phone asking what I used. I went with the pro plus 16 from the 14 max great choice. Thanks a lot”
“Last week I had an issue with my phone. Every time I plugged in my charger I would get pop-ups of ads. I tried to remedy this on my own and of course you know what happened. Other things get screwed up. So I hiked down to the Verizon on Erie Boulevard in Syracuse and was helped by a young man named AJ. It took a long time to figure out what was wrong with the phone and I thought it was hopeless. Just when I was losing all hope AJ yelled Eureka! He really didn't yell Eureka but did say I got it! I have no idea what it was even though he told me twice. He said it was something hidden somewhere lol. The phone was back to its normal function! This man's patience is incredible. I am forever in his debt I didn't want to lose anything that was saved on it. This must have taken him at least an hour and he did it! Kudos to AJ!”
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“I cannot speak highly enough of Nahari Stallworth and the service he provided. He was kind, attentive, and patient with all of my questions. He was also very apologetic about how long it took to get everything taken care of.
I would give five stars, but the wait was very long, especially with only two employees working initially. Throughout that time, Nahari was helping multiple customers while also supporting a new employee who had many questions. He remained patient and helpful with everyone he assisted.
You have a great employee in Nahari. He represents your company very well, and I truly appreciated the excellent service he provided.”