10AM - 8PM
70-49 Austin St, Forest Hills10AM - 7PM
1732 2nd Ave, New York“Verizon staff Saifur at 2nd Ave. helped me in purchase of new Samsung S23, explained all details and gave me all discounts allowed. He handled a glitch in porting over from TMobile and patiently transferred data. My old phone was slower than molasses.Very sharp affable guy. Explained everything. Happy I chose VZ today.”
“I had a pretty tumultuous day and experience getting my mom a replacement phone because of theft. I reside in another state. Gabriel is fantastic. He’s helpful, pleasant and made the ordeal easy. Rare to find good customer service these days but I found it in him!”
“By far the best location, I’ve dealt with other places but thanks to Jay and Tony they made me feel very comfortable and provided amazing service. Definitely coming back to switch my family onto Verizon! Thank you for your wonderful support and advice!”
10AM - 8PM
892 2nd Ave, New York“This Verizon Store has been a life saver for me. Reshma goes above and beyond to help her customers. I originally went to a Verizon store in Grand Central and the rep there completely screwed up my account. She signed me up for a bunch of addons on all my phone lines (Hulu and mobile hotspots) where each addon cost me $10 a month. I was about to cancel my Verizon service, but luckily I went to this Verizon store and Reshma helped solve all my problems. She worked with a Verizon rep on the phone for over an hour!! It really shows that she cares.”
10AM - 8PM
253-25 Union Tpke, Queens“Deb was a great help, he helped me tremendously and provided great customer service. I was at the store for two days and he helped me both days even when he didn’t have to. If you visit this store go to Deb.”
“Had an great experience at this location, i would likento thamk Kenny M specifically at this location for assiting me with my issue. Highly recommend this location to friends and family”
10AM - 8PM
961 E 174th St #30, Bronx“I had the pleasure of speaking with Lenny from the T-Mobile store and I couldn't be more pleased with the assistance I received. He was incredibly knowledgeable and resolved my issue promptly. This level of service exceeded my expectations, and I would highly recommend your company to others. Keep up the excellent work!”
“Best store ever. I am going there for more then 10years for now for all my cellphone needs. Now I just switched to Tmobile and kush helped me to get the best deal.”
“I recently experienced exceptional customer service that I wanted to acknowledge. The support team was prompt, knowledgeable, and went above and beyond to resolve my issue. Their friendly and proactive approach made the entire process smooth and pleasant. I truly appreciate the outstanding service I received and wanted to express my gratitude. ☺️ Thank you love I will refer my friends, and family here.”
10AM - 8PM
2563 Broadway, New York“As someone who is often anxious about changes, my anxiety was blown away by the care and attention demonstrated by Michael Takeall. Though I have made only one call so far, I am extremely happy about returning to T Mobile, mainly because of the positive experience I have just had with Michael, here at the 96th and Broadway location.”
“Words cannot begin to capture the feelings of appreciation Agudath Israel has for NewTel Systems, enabling the Siyum Hashas to reach hundreds of thousands around the world, through translation to Russian, Hebrew, French, Spanish, and of course, Yiddish to English.Nothing proved too difficult for you...and your execution was seamless and perfect.Thank you!Rabbi Yosef C. GoldingCOO Siyum Hashas”
9AM - 8PM
424 Park Ave S, New York“Mordi was the most helpful Verizon employee I’ve ever worked with. He was fast and reasonable and helped me find discounts wherever possible. If you get a chance to work with him I would highly recommend!!!”
10AM - 8PM
170 E 116th St, New York“I was looking to switch from boost with my song and this amazing young lady help us. Her name is very unique as well, Clarelly. She is pretty good and know her stuff.”
10AM - 8PM
19416 Northern Blvd, Flushing“EXCELLENT customer service provided here by Jahaira. She was super attentive, knowledgeable, thoughtful and helpful. She answered all of our questions got us the phones we wanted, and also reviewed all of options to save us the most money, all while doing it with a smile. Due to phone limits we had to create another account and she explained the process. She even reviewed the other account that was opened at another store to make sure we got all the proper promotions. Only minor complaint is that they did not sign us into the queue right when we entered so they lost track of who was supposed to go next so we got skipped over by 2 customers. However, Jahaira's service was worth the wait!”
10AM - 8PM
16b Newkirk Plaza, Brooklyn“Yolanda is a wonderful manager she helped me alot understanding amazing service highly recommend if you guys need anything relevant to t mobile come out that location…??????”
10AM - 8PM
9705 Rockaway Blvd, Ozone Park“I came to the store for only Home Internet and Mr Syed convinced me and transfered over 7 lines from metro to Tmobile with good promotions.He have very extensive customer service.”
10AM - 7PM
2723 Avenue U, Brooklyn“Thank you for professional work to Jona and others, very nice to have Russian speakers who can explain everything.Great team, thanks to Jonah for her professionalism.”
10AM - 8PM
2166 Nostrand Ave., Brooklyn“We've met with Amit the assistant manager twice, the 1st time for information & the second time for opening account transferring from another company with 4 lines & adding 2 more lines and phones, we got a VIP customer service with detailed information on everything. Amit had a lot of information about all the questions I had. Definitely will come back again.”
10AM - 8PM
5508 Myrtle Ave, Ridgewood“I had an easy going wonderful experience today at t mobile. Under the circumstances of being beyond under staffed Jacob Ocho worked his magic multi tasking taking care of five customers with different issues all by himself with a smile on his face greeting everyone with professionalism.”
“I have used Natural Wireless since August 2020. The service is excellent and fast. I had a service tech help me one time and he was timely, pleasant and professional even though I think I was the cause of the issue. Also, they have never increased my price!Many thanks NW!!”
10AM - 7PM
2852 Broadway, New York“Had a great experience working with both Ralffy and German. They helped me get a new iPhone, set it up and transfer all my data. Got a great deal too! Even offered me bottled water. Thank you!”
“Times Sq location is by far the best impactful store in NYC! Everyone was very helpful and knowledgeable on products and services, helping me pick out the best plan and deal they had to offer. Daniel was very patient and meticulous with upgrading my plan and phone. I will make the trip here to get good service.”
“The representative Erika was very nice and professional! She helped through the whole morning and made sure my phone transferred successfully, nice store and all stuff there was very nice ! High recommended!”
10 AM - 7 PM
15920 Cross Bay Boulevard, Queens“Nick was very patient and professional. Despite the fact of being very busy he still took the time with every member of my family to make sure our phones were set up correctly. Thank you!”
10AM - 8PM
9806 Metropolitan Ave, Queens“Don't go that store, never trust that Indian woman! Can't believe things getting so bad: I went to 9806 ask what type of wireless chargers for my Samsung note 9, that Indian woman told me $80 HYPERGEAR Magnetic Wireless Power Bank works for my phone, but no return. I confirmed that she said again it works for my phone as she checked on store PC while my phone is dead. I said NO NEED RETURN IF WORKS, so I tried in their store didn't work, she told me bring home to fully charger the bank then it will charge my phone, but next morning I returned as it's still not charging my phone after almost fully charged the power bank.... She was busy with others so I waited 2 weeks later to ask: She said it charges iPhone! No return !!! WTF! Don't go that store, never trust that Indian woman!”
10AM - 8PM
61-38 190th St, Fresh Meadows“I came to this location because of the high ratings. i always go for top-tier service. Nick an Ty took care of me as soon as i came in. Answered all questions w| informative details. Went above and beyond. Gold Standard Service. Thank you both so much for helping me out.Please come to this location, and see Ty and Nick for all questions. They will assist you from beginning to the end. Thanks guys!!”
10AM - 8PM
458 5th Ave, Brooklyn“I was dealing with an issue with an account, went to a cpl of locations in the city - no one was able to help. I thought to t y this last location near my home. Luckily I was met by Melva W. She really took my issue to the heart and resolved my problem. I am so very grateful, she is the definition of going above and beyond for a customer. Thank you so much, Melva!”
10AM - 8PM
16011 Jamaica Ave, Jamaica“Kwesi was auch a delightful representative. He helped me answer all my questions about my phone that was giving me trouble and was kind and sweet rhe whole time. Eventhough I did not purchase anything he saw and understood that and was still willing to sit and talk to me.Tha k you Kwesi.”
“Hands down to the best customer service rep, Maruf! Pleasant demeanor, extremely knowledgeable, very patient and super professional. So far the transition from AT&T to T-Mobile was nothing but the best service. Like previous, review from customer below (not pushy).T-Mobile positives:-unlimited calls/texts/internet-roaming data- free Netflix account- selling phones to upgrade to a better phone.(Even as low as iPhone 7)-great service-great discountThank you Maruf so much for helping me and my family out. I’ll only refer clientele to you! 10+ stars”
“Dickson took his time to help me with a number of complicated issues including the transfer of my elderly father's phone data. Over several hours never once did he make me feel rushed. He also helped me with several promotions. Highly Recommended!”