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“I've been regularly using this post office for the past few months due to working nearby. The staff working here are always kind and more than happy to answer my questions about how to ship items to ensure they arrive properly and promptly. I now purposely avoid other less desirable post offices near my home to go to this one instead!”
“I had an excellent experience at the DHL location in Latham, NY thanks to Kevin M. Cehowski. He was professional, patient, knowledgeable, and went above and beyond to make sure my international document shipment was handled correctly. Shipping important documents overseas can be stressful, but Kevin made the entire process smooth and reassuring. Outstanding customer service and a great representative for DHL.”
“Love this UPS store location. Use their service often. Don Surge (Manager) is very helpful all times working efficiently and knowledgeable when prompted with questions. Professional, & providing accurate service everyday.”
“Micheal was Professional, reliable, and always willing to go above and beyond to provide excellent service. Very dependable, respectful, and committed to delivering quality service.”
“Fantastic service. Offers shipping, printing, copying, mailbox services, notary public and fingerprint services.
The owner is wonderful to work with.”
“Danielle (owner) is such a nice and fascinating person. I came in to simply ship a box with FedEx. I ended up spending almost a half hour here chatting with Danielle and her staff. The walls are lined with old photos from the area, some dating back to the 1800’s, and Danielle had amazing stories for every one of them. They also sell some super cool books about local history. Like one of the previous reviews said, I’m almost trying to find a reason to go back soon because it was such a nice experience”
“My driver Dale is absolutely phenomenal!! He is so personable, has great communication skills, gives me super accurate delivery estimate times and is just an overall nice guy. It is a pleasure having him at my business.”
“Currently completing an expansion of my daughter’s business, Shipology to the Stone Management facility in Watervliet,NY. They have treated her like family. That makes Dad feel really good.”
“We use Sentron for almost all of our mailings. They are great to work with, do quality work, and are always upfront and realistic about timing and costs - which always exceed my expectations. Even when I have to beg for a rush job - they do their best to accommodate. They know our business and seem to understand and be flexible about working with us and the craziness of the non-profit world and I trust them with our direct mailings, event mailings, and everything in between.”
“I’ve used Silver Griffen a couple times now both for very important packages - one my bridesmaid’s gift boxes and then later my wedding ring to get fixed. Every experience has been amazing! They’ve been incredibly helpful and kind with my difficult requests.”
“The blonde gentlemen who is almost always at this location makes my near daily trips to UPS so easy and pleasant. He holds doors open for customers with their hands full, he’s efficient in his service and really plays the ultimate hits on the stereo too! I choose this location over and over because of its incredible staffing! Well done”
“My recent experience at Staples deserves five stars. Kelly, the print and marketing associate went above and beyond for me. They are truly lucky to have such a hard-working and compassionate employee. I was in a state and frantic to get back taxes filed and even the simplest tasks were confusing me. Kelly took the time to calm me down and simplify the printing process. I will never forget her kindness.”
“Carlos was a pleasure to work with as always. I will drive out of my way to this location so I can have a good experience. Thank you Carlos! Give this man a raise!”
“I have to tell you it's such a pleasure coming into this post office. Beatrice is always so helpful and kind!! I am so thankful for the time she gives and is a true credit to her profession!! It's such a refreshing change from where I moved from. It's nice to go to a post office where they take time to treat you with respect!!”
“I definitely had to take the time to write a review because I feel that it's well deserved. I was trying to ship my father a pair of winter boots for Christmas and had first gone to UPS who quoted me $45 to send them to Texas. Considering I had paid a little over $60 for them, I didn't want to spend that much to ship them. Bryan was phenomenal in helping to make the shipping cost slightly more affordable. I still had to pay $30 but his generosity made the price seem more manageable. I just really wanted to get the boots to him since they didn't come in time while he was still living in Massachusetts. Bryan definitely made one headache more tolerable. Thank you.”
“Robert was incredibly knowledgeable, kind,
professional and patient in helping me with my project today. I highly recommend this site for all your printing and shipping needs. All the staff are courteous and helpful.”
“Reading some of these negative reviews kind of make me laugh. Almost everything people were angry about are things that weren't even in the control of the employees. I've had nothing but good experiences of this store. I choose this store over any other UPS store intentionally because they've never caused problems, are incredibly fast to work through lines and polite.”
“Had a wonderful experience with Mary from the front desk. Seldom do I send an email that's not electronic. So I always sincerely appreciate someone helping me remember where I write what on the envelope.
Thanks again”
“Never have an issue here the girls work around the clock to make sure that everything is functional and open!!! They do not get enough credit!! Love the mail lady Kay 🫶🫶 place is nice and clean and fast !!!”
“Tyron was a huge help trying to track a package I was sending. He went out of his way to figure it out. Tyron is worth his weight in gold. 5 stars for him but 4 stars in general because this location needs more help.”
“Samantha at the desk was so welcoming and provided efficient service. The wait wasn’t long at all and I was able to ask questions without feeling rushed. Also, this office was extremely neat!”
“Only had an issue at this place once around the holiday season with a woman I didn't recognize, but otherwise every experience and employee I've interacted with here is always wonderful. The lines can be long but the staff are all either super helpful, upbeat, or both which brightens my day. I wish I knew their names but there are two dudes that're always there and they truly kick ass. Thank you for your awesome customer service!”
“A working staff member gave such clear and detailed instructions on how to package the parcel,from labeling the box with necessary information to taping it securely. After preparing it, they double checked all the details and quickly sealed it, making it ready to send. I was truly amazed by how efficiently the whole process was completed.
Also, I really liked their collection of gift cards and greeting cards.”
“They’re awesome there they’re helpful. They’re Fast workers and they help you out a lot, which makes a lot more easier when you’re not too sure how to operate certain things or how to send certain things so you’re not spending way too much money great workers I don’t know where people get off saying only one start and complaining about really dumb things. Maybe they close a couple minutes early because something came up or they had to leave early shit happens.”
“I was a bit hesitant after reading about Kelly. I just went there this afternoon. Kelly was not only friendly and helpful, she was totally patient and knew her job.They say when someone complains and doesn’t back up their complaint with validity, it’s usually the complainer that that is at fault. Perhaps a visit to your therapist before you return to the Post Office and belittle Kelly is in order.”
Open 24 hours
10 E Industrial Pkwy, Troy
Shipping Centers
“If you are looking at the troy location for New Penn at 10 industrial parkway troy ny. It is no longer located there. the is the new location for R&L Carriers”
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“We had a shipment coming in earlier than anticipated to our residence while we were away. Thanks to the great communication and management at this terminal along with an awesome driver, our delivery was there in excellent condition when we got home.Thanks to all.KevinRetired Freight Driver/Dock”