“Haven't been to Best Buy in a long time. It was interesting to visit vs. shopping on line. Store floor near checkout was not very clean, but I guess it doesn't matter. I got what I needed.”
“Having been Verizon customers for over a decade, upgrade season has historically been fraught with issues. We initially came to this store to discuss our upgrading options, but thanks to Joseph and Tyrone, we ended up adding a line and getting 2 free upgrades-- something we have never done, especially on the spot, in the past. This store is extremely lucky to have Joseph, who was incredibly patient with us and talked through all of our options for over an hour. He is warm, personable, knoweldgable, and a wonderful representative for Verizon- the company should do whatever they can to keep him around.Tyrone was also very friendly and answered a few outstanding questions we had towards the end of our full day of plan changes. He is an asset to this store.We will definitely be back, all thanks to Joseph and Tyrone. Thank you, both!!”
“On Friday I called Verizon wireless to transfer 1 number from 1 account to another the representative turned my phone off instead of. I was in tears bc not only did they shut my line off but 3 out of the 4 lines I use and none of my children were with me to get in contact with. A very patient and wonderful Verizon associate who is pretty new only been with the company 4 months called Verizon customer service on my behalf and over and hour later had my service restored I've had the number almost 25 years with Verizon. The whole team was empathetic and restored my faith in customer service Thank you .”
Electronics
Electronics
Electronics
Electronics
Electronics
“Demi needs a raise. She cares deeply about her Customers. I was upset over a matter that didn't involve her, but she took it upon herself to make it her mission to solve my issue. She went above and beyond, tmobile kept a customer today because of her.”