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“Adella Anderson is a specialist at this Verizon Store. She is exceptionally smart, patient and very knowledgeable. She is also soft spoken which was greatly appreciated. Thank you Adella.”
“Ronnie did an amazing job taking care of me today. He’s very knowledgeable and helpful. I would highly recommend someone visiting the store and have him take care of their needs.”
“Mohammed was excellent. Very informed and helpful. He was pleasant and patient. He explain to my teenager how to care for her phone. And he showed me how to use my second line. Mohammed is great.”
“Aniyah and Dennis were so helpful and professional they convinced me to transfer my service from T-Mobile to optimum mobile Dennis very is professional and aniya is so so sweet best optimum store hands down”
“After going from store to store this location gave me excellent customer service experience. Elijah was friendly the whole time and made sure we understood the whole process. Not only did he help me with my issues he gave me an amazing promotion for the iPad. We run into some issues but the General Manager Devon came and quickly found us a solution. The whole time I felt understood and my problem was being taken seriously with great care. Other locations never gave me this type of treatment. I really appreciate Elijah and Devin making this one the best experiences I had with optimum. Whenever I have an issue I know I can count on them to take care of it. ⭐️⭐️⭐️⭐️⭐️”
“Excellent customer service, Jen helped me and connected my phone to the $25 plan because I brought my own phone. Very satisfied with my service. I recommend them.”
“This T-Mobile location is the worst. The worst of them all, they are. They may have one good employee. The rest who think they know-it-all are the worst. They're rude and you need to record them.”
“Absolute professionalism. Excellent decor. Inviting, warm atmosphere conducive to problem solving and finding solutions. Lorena solved my problem. Professionally. Respectfully. And in the most timely and helpful fashion. T-mobile, pay attention.”
“Incredibly nice staff! Took my laptop and helped me immediately, and explained what was going on in a very clear way (very helpful as I know nothing about my laptop)”
“Mngr Yasmin Rosado went above and beyond for me. Fixed my issue when others couldn't. Soothed my anger and frustration and saved me from doing something i didnt want. I am a loyal customer to her forever. THANK YOU”
“Albert was the best associate. He was so pleasant, helpful, and very patient. He greeted my dad and I upon entry. He was able to process my upgrade quickly and efficiently. I am very satisfied with my experience. I will definitely come back with my dad to upgrade his phone.”
“Kevin R was absolutely amazing.He was the only person on shift and was helping Multiple people all at the same time while being very calm and collected. Even when dealing with extremely impatient people, he kept his composure and spoke to everyone clearly. He is way too overworked to not own a store some day. Kevin R was absolutely amazing!”
“Walked I to boost mobile store, woman was very helpful and knowledgeable. Had the phone I wanted and in 15 minutes I was with new phone all set up with plan. Excellent!!”
10AM - 6PM
1 Main St, Yonkers
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“Came in for an upgrade and stayed about an hour till the transfer finished. I just want to applaud the staff for the level of patience and professionalism that I witnessed. When I tell you I have never witnessed someone ask the sales rep “how do I turn my volume up” or someone actually go into a fit cause their bill is 50 cents higher, just props to the staff for keeping it professional and a big shoutout to one of the sales people I forgot his name but his facial expressions while being asked these incredibly ridiculous questions had me bursting out laughing. 10/10”
“The young man that helped me today was so kind and joyful. I went there to get wifi and he was so helpful with everything. Thank you very very much! Happy early birthday!!!!?”
“BY 1,000,000 MILES THE BEST VERIZON STORE in YONKERS, NY. The gentlemen working there are SUBJECT MATTER EXPERTS. They will HELP YOU and go above and beyond to find solutions to your problems, and or inquiries. IF I COULD GIVE IT another 5 STARS I WOULD.”
“Under new management, the service has greatly improved. I highly recommend visiting for some fantastic promotions. The staff is attentive and the overall experience is top-notch. Don't miss out”
“I visited this store for an emergency after my phone broke down while I was on vacation in New York. Charlie and his team were incredibly helpful in assisting me with a new phone and its setup. They ensured my phone line was fully operational before I left the store. The staff was engaging and accommodating. This store is tucked away in a corner near one of the Metro North train stations, and I would highly recommend it!”
“Ran into the store right before closing with a dead phone and 0 hope. Carlos and Rachel took their time with me and helped me upgrade my phone with ease! 10/10 service super grateful to the both of them.”
“I've had a great experience with T-Mobile. The customer service has been constantly helpful, professional and friendly. Anytime I've had questions or needed assistance I'm looking for Odie, Laura or Charmaine. They took the time to make sure everything was handled properly. I truly appreciate the care and attention they provide to their customers.”
“I had an amazing experience with Loudres at T-Mobile. They were super patient, professional, and went above and beyond to help me fix a complicated billing issue. They explained everything clearly, made sure I understood each step, and didn’t stop until the problem was fully resolved. It’s rare to find customer service this good-huge thanks to them for making the whole process stress-free. Highly recommend!”
“Amazing and helpful staff. They were super busy today and I saw everyone handling two customers at a time to try and make sure everyone was being taken care of, even though some of the customers in there were being quite snarky and rude to them they managed to handle the chaos well! The guy who helped me Miguel was new and was very kind and the manager Maria was very patient with me and him as well! If you are looking for a great experience ask for them!”
“Best T-Mobile in the Bronx right now. I saw a lot of negative reviews, but half the staff is new, and the new people are professional. Chris B is the dude I'd suggest asking for, specially if you need new lines, tablets, or watches.”
10AM - 8:30PM
8000 Mall Walk #7060, Yonkers
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“Went to visit this store due to an issue with online customer service. So glad I did, everyone I met there was so friendly, helpful and patient. The store Manager Mariana was the most diligent multitasker I've seen. She was able to help me resolve my issues with the online team. Then she had the experts Jose and Marvin help my family and I open a new account. Marvin was the closer, he was knowledgeable and got us all set up. Though the store got busy while we were there, we never once felt rushed or ignored. Great job to T-Mobile at Cross County!!”
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“On Friday I called Verizon wireless to transfer 1 number from 1 account to another the representative turned my phone off instead of. I was in tears bc not only did they shut my line off but 3 out of the 4 lines I use and none of my children were with me to get in contact with. A very patient and wonderful Verizon associate who is pretty new only been with the company 4 months called Verizon customer service on my behalf and over and hour later had my service restored I've had the number almost 25 years with Verizon. The whole team was empathetic and restored my faith in customer service Thank you .”