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“I called this location to get assistance with printing Obituaries for my Uncles service. Under stressful times, Brad made me feel heard and he expressed his deepest sympathy/condolences. I needed the order done fairly quickly, as we only had one week to plan and make the arrangements. Brad and his staff was able to complete the order quick and efficiently. Most of all, the order looked AMAZING. Paper quality, bleed edges, and print quality was well beyond my expectations! Thank you Brad for all of your help! If you need ANYTHING printed, go to the Downtown Minuteman Press!”
“I was dreading the experience of having to ship a 75 lb mixing motor from Rochester to Florida, especially since i had not done anything like this before. I found that the price at UPS was competitive with other shippers and the staff at this Henrietta store handled the process (including packaging) with ease and professionally. Interestingly, the staff seem to be eager and happy to have such an unusual object. The mixing motor arrived at its intended destination in excellent condition , and well packed (as commented on by the purchaser. I will definitely use this UPS store when I have any future shipping needs. I heartly recommend their professionalism and competence.”
“I have worked with Dean at DCS and More for 3 years. Each time I send him items to be printed, his mock ups are perfect and he prints on time. He is always polite and never considers a question too unimportant to answer. I highly recommend!”
“We are SUPER happy with our van wrap! It came out very well, and SpeedPro's installer is very meticulous and did an excellent job. We would be happy to recommend SpeedPro to our clients!”
“My project was completed quickly and turned out wonderfully. Associates were so courteous and efficient. Will definitely use Staples again for my printing projects.”
“OOS has made us happy with many various products for our businesses. T-shirts and caps for our film crew, business cards and hand-out cards as well as vinyl signs and other items. Always very professional!”
“Mr. Jim and Mrs. Theresa were so sweet, this is my first time coming to make copies for school. Customer service is 20 stars and they gave me my copies FREE!!!!! I’ll be back, no more FedEx or STAPLES!!!!”
“Tony is THE MAN!!!! This guy hit a homerun into space with the work I requested. If he isn't able to do it.... he knows people who can help. I asked for something on very short notice and he just handled it like a pro!!! 5 stars just aren't enough for this local print shop.”
“Very nice young man helped me move packages from my car to the store to be shipped. Treated me as a family member. Absolutely ? % score on customer service and how smoothly everything went.”
“I am incredibly happy with the service! The team was fast and friendly while maintaining top-tier quality. Their work exceeded my expectations in every way. Highly recommended!”
“The team at City Blue is amazing! They are quick and helpful when we need guidance on the best type of stock/material to print on. The quality of the materials is always great and we can't wait to do more business with them!”
“I work a lot with KB Graphics for all of my apparel needs! The team is quick and efficient :) I've been working with them for several years and I am constantly getting compliments on the things I've ordered from them. My employees love what I've odered and have had made for them. 10/10 recommend!.”
“We visited the downtown location on Main Street, and Andrew was very helpful and knowledgeable! Andrew provided us with more information than the County building. Thank you Andrew for your professional and positive personality.”
“Amazing crew with an amazing customer service that provide some amazing work. I don't think I've said amazing enough! Katie and the crew always go above and beyond, for both professional business needs, as well as for personal services. Five stars is not enough!”
“Phenomenal Service! Outstanding Quality! Prices are Excellent! I cannot say enough good things about them. They have saved the day more than once with last minute projects or really fast turnaround. Highly recommend!!!!”
“I have been a loyal customer of Printing Plus for several years now, and I wanted to take a moment to express my satisfaction with their services. Printing Plus consistently delivers excellent results, not only for my personal needs but also for my church. The staff is always friendly and helpful, and I greatly appreciate the fast turnaround rate for their services, which truly enhances the overall experience.Thank you for providing such outstanding service.”
“I recently posted a negative review about this business, I am retracting my complaint because it was wrongfully directed towards this business, they had no part in the original issue. I will say the customer service seems to be exceptional as I was given a response to my issue almost instantly. Thank you for offering to resolve my issue in such a timely manner, that kind of customer service is nearly impossible to come across these days!”
“I have been coming to this Staples not only for my printing supplies, but to have my artwork scanned for my publisher. Jean, in the printing/copying department, is the absolute BEST! He is efficient, friendly, and gives 100% to every project he works on. He makes you feel as if you are THE most important customer of the day!
The store itself is clean, organized, and well stocked with a staff that is eager to please. MANY thanks, Staples in Penfield, for the consistently SUPERB service!”
“I was helped out by an associate named Josh and from beginning to end he was so helpful and I am very grateful for that. He deserves his credit for a job well done and also had a great attitude to go with it. Had to add a couple associates Josh and nate lately everytime I go in are so helpful. And polite.”
“Very long lines at the post office, so I decided I'd check this out.
It worked out very well as there was no waiting and quick... friendly service.”
“I went to this location on 11/28/25 at 1:45pm. One young man was dealing with two lines and handling phone calls, all with a smile on his face. His manager had to step out to get supplies from a different location and he handled the rush alone so well! I did not get his name, but I hope a manager sees this, checks the schedule, and gives this young man the praise and recognition he deserves. Excellent customer service!”
“I came to this location to a couple of returns on auto parts. The woman who helped me was super friendly and knowledgeable and the service was quick and professional! I'll be back again”
“I came in today needing to hand in government paperwork to fax in the dark skin woman was so amazingly great friendly had full personality which represents Park Ave beyond that the woman she was training was thrilled to learn because she had a great manager to train her and show her how to learn I haven't been here in a while in a lot of changed for the best plus the hand in paperwork that's embarrassing and you're treated very kindly”
“Wonderful experience. The lady over the counter helped me with my package and printed the label out for me. She even gave my son a little FedEx wings pen. Wonderful customer service. Top notch must go.”
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“Note that this is not a public access point, and usually you cannot pick anything up from here. However, the package that was sent to me was quite literally an emergency and I needed it on the day it arrived. I missed the delivery by ten minutes, because it required a signature. I called the local UPS, who transferred me to corporate UPS, who took an hour to answer the phone. But eventually I got through to someone and after another 30 minutes of waiting, they were able to find a solution where I could show up to this warehouse and pick up my delivery.
The folks at the warehouse were incredibly friendly. It's a highly secured facility so I was stuck out like a sore thumb, but the first drive I encountered suggested where to go (they don't have like a customer service desk like at a normal UPS storefront). And then I met Kelly, who was so wonderful. She was also able to deal with three other issues while also helping me with mine - clearly a talented employee!
The driver who had tried to deliver my package pulled it off their truck and gave it to Kelly, and so it was a seamless process. And I'm so, so, so grateful for their efforts. I want to give this place 5 stars because they went over and above their job duties to help me, a stranger, out of an emergency situation - and they did it without even knowing the full scope of the emergency.
If Kelly, or any UPS bosses see this review, please understand that on Halloween night, 2025, your employees went the extra mile to help a stranger, and they very well may have saved my life as a result.”