The UPS Store in Rochester offers expert packing, shipping, printing, and mailbox services. Reviews highlight incredibly helpful and professional staff who provide great experiences with positive energy. Customers report that employees are wonderful, polite, and energetic, walking them through processes like returns with a smile. For specialized needs, such as shipping large, fragile items or a ton of special props, the staff is expert and incredibly helpful. They carefully pack items with customized boxes, foam, and bubble wrap, offering great advice for safe transit. The service is fast, with one customer in and out in just minutes. Customers are extremely satisfied, noting their packages arrive safely and on time, and they highly recommend this locally owned and operated store.
Ricky was awesome totally helped super friendly went above and beyond for his customer service you don’t get that much these days smile on his face amazing thank you
September 2026
Shoutout to Clif for being super quick and helpful with my two returns today!!
September 2026
Typically only drop off Amazon returns using the self-serve station which I find to be a very convenient tool and time-saver. For those occasions when I do need assistance from a Service Rep, they are always courteous and very helpful.
