86 Jericho Turnpike, Jericho NY 11753
“I want to give a huge thank you to Sandy for the incredible help she provided to my brother and me with our lost item. Sandy went above and beyond to understand the situation, took the time to look into everything, and ultimately resolved our issue. She was incredibly helpful, patient, and kind throughout the entire process. We truly appreciate her taking ownership and making sure we were taken care of. Customer service like this makes such a difference! Thank you, Sandy, for going above and beyond!”
86 Jericho Turnpike, Jericho NY 11753
“My family's go to nursery for all gardening needs . Huge selection on everything you're looking for with easy parking and conveniently located right off Long Island exit number 40E.”
268 Broadway D, Huntington Station NY 11746
“Outstanding service from Chris. Highly recommend. Did my research and chose a lawn mower for myself but found out no one had it in stock. Chris made arrangements with Toro and delivered my riding mower fully prepped. It runs like a dream and now saves me an hour and 15 minutes every week 3/4 of the year.”
21 Glen Head Rd, Glen Head NY 11545
“So grateful to have Glen Head Hardware right in the neighborhood. I’ve been in quite a bit lately and am consistently impressed by the team's knowledge and helpfulness. Phil was especially patient and encouraging as I tackled some DIY projects. It was also great to see George (formerly of Sea Cliff Hardware) there. You’re truly in good hands—excellent staff all around.”
1655 Old Country Rd, Plainview NY 11803
“My father is a disabled Vietnam Veteran and uses a walker to help him get around. A screw fell out and it was unstable and unsafe for him to use. I took the walker to the hardware store to see if they would be able to help me replace the screw. I was greeted with a happy hello and asked what I needed help with. A lovely employee named Christina took the walker placed it on the counter and installed the screw for me herself for me. I was so grateful that she was able to help us with this situation. We shop here for all our home improvement needs and recommend this store to anyone who wants a friendly…helpful …attentive staff who goes out of their way to make sure you leave with what was needed”
86 East Sunrise Highway, Freeport NY 11520
“We shopped around at many stores but we went with NYSD. We felt more comfortable with them. At the showroom Chris and Jane gave us a lot of advice and help with the patience of saints. The planner Jimmy skillfully put the plans together. We got glass shower door headers(door rail) and low e glass all around for both bathrooms. A low e glass towel bar on one door and a finger pull on the other. They installed everything cleanly and perfectly. Absolutely beautiful! I want to emphasize this next point. We wanted clips on the walls and floors. Jane, Chris and Jimmy discouraged the clips on the bottom, instead to use a U-channel to keep mildew at bay. Of course we didn’t listen at first. Then after much research, it all made sense to go with U-channel at the bottom. I am so happy I listened to 40 years of knowledge. Listen to them they know what they are talking about. Thank you Jane, Chris and Jimmy. See pictures.”
2667 Merrick Rd, Bellmore NY 11710
“I had a great experience at Ace Hardware as I always do. A man named Colby G helped me with a timer for my garden hose. It was irreparable, but he tried to fix it. I bought a new one and he set up a new timer for me. He was so patient and informative and nice.! I really appreciated his help!”
135 Adams Avenue, Hempstead NY 11550
“Moreland Hose Company has provided one of the best customer service experiences I've ever had while sourcing supplies for my company. Their professionalism, product quality, and industry knowledge are second to none. From start to finish, the team was courteous, responsive, and genuinely committed to helping me find exactly what I needed. The quality of their products is outstanding, and their expertise gave me complete confidence in every purchase. It's rare to find a company that combines exceptional products with exceptional people, but Moreland Hose Company does exactly that. If you're looking for top-tier service, knowledgeable staff, and products you can rely on, shop with confidence. You will not be disappointed.”
77 Forest Ave, Glen Cove NY 11542
“Five stars for Cathy at Brinkmann’s in Glen Cove! I had a wonderful experience working with Cathy while choosing paint and supplies for my basement. She took the time to help me select just the right shade of gray, and she didn’t stop there. She also made sure I had the correct rollers, handles, and other accessories I would need to get the job done properly. What impressed me most, though, was Cathy herself. Her personality was truly above and beyond. She was knowledgeable, patient, genuinely helpful, and had an infectious smile that made the entire experience enjoyable. You never felt rushed or like you were simply another customer. She made you feel as though helping you get everything right actually mattered to her. Employees like Cathy are the reason people remember a store and choose to come back. Brinkmann’s Glen Cove has an absolute gem in Cathy. Outstanding customer service, great knowledge, and an attitude that represents exactly what customer service should be. Thank you, Cathy, for making my basement project start off on the right foot! “When someone can turn something as ordinary as buying paint into an experience worth remembering, you realize exceptional customer service is not really about the products being sold. It is about the person who made you feel valued while helping you choose them.””
301 W Jericho Turnpike, Huntington Station NY 11746
“I highly recommend visiting this store over Home Depot or other major retailers. It’s even better than Amazon and other online options. The prices are very reasonable, and if you’re a member, you get access to the best deals. They also have weekly special offers, and the staff is always professional and courteous. The best part, though, is their 90-day return policy. I’d much rather support this store than any big chain.”
5135 Merrick Rd, Massapequa Park NY 11762
“I have been shopping at this location for years and always receive excellent service, advice and real solutions when I have a problem. Nick is EXCELLENT and never lets me down. If you have a need I strongly recommend this Ace location. One of the best!”
173 West Hills Road, Huntington Station NY 11746
“The best service you can get.Thank you guys so much for the detailing products superior customer service you guys provided.I love supporting local businesses and not the corporate greedy chain stores.Great people running this store!”
20 Carmans Road, Massapequa NY 11758
“Amazing experience at this store today because of Billy! Extremely courteous and helpful. Went to the back and grabbed a toolbox for me and looked for a long time for another tool that they unfortunately did not have in stock. These days you walk into many stores and can't find anyone to help you but this store is very different it's two thumbs up. Billy worked at a different location previously and was always extremely helpful anytime I've visited the store. Glad to see the company is recognizing the people who make their stores feel different than the norm these days. ??”
47 West Merrick Road, Freeport NY 11520
“Ordered a Mercury Avator 7.5E from Freeport Marine. It arrived quickly but was unfortunately damaged during the shipment. I contacted Freeport Marine immediately, expecting the worst, and spoke with Caitlyn. What a pleasant surprise Caitlyn turned out to be. She was caring and sympathetic to my call. She detailed the procedure we would have to go through to either make repairs or return the motor. Multiple emails back and forth between Caitlyn and myself as Caitlyn worked to solve multiple issues. Turned out we returned the motor. We had some delivery issues that needed to be worked out as we live in a rural area making delivery difficult. Caitlyn was awesome in addressing those issues to complete the return and delivery of the new motor from Mercury through Freeport Marine. I am very happy with the responsiveness of Mercury, Freeport Marine and especially Caitlyn for their professionalism and support and highly recommend doing business with Freeport Marine.”
74 Bayville Ave, Bayville NY 11709
“Awesome local hardware store. And now that they’ve expanded it is even better. Chris, the owner is knowledgeable, courteous and always willing to help. Great family run business. It’s great to support locally. They are an asset to the community.”
95 South St, Oyster Bay NY 11771
“Great “hometown” hardware store. Very clean & well laid out. Staff have helped me multiple times with advice on home projects & finding things in store. Prices are on par with big box retailers. Will definitely continue coming here, even if it’s for a simple key cut. *Only advice to others, don’t expect to find on street parking because they’re located on a busy road/intersection. I found theres a public lot right near the store within a block or so. Problem solved Thanks for all the help & great service. -Bryan B. (customer)”
1102 Broadhollow Rd, Farmingdale NY 11735
“We were amazed when we walked in — beautiful new store, well organized, well stocked. Employees were kind and helpful, we got what we needed. Will return!”
1310 Jericho Turnpike, New Hyde Park NY 11040
“I live in Queens so this place is a bit out of my way. With that said if I need a specific item I always go to them. They have counter people that know what they are talking about and always have what I need instock. If you want to save a few bucks you can go to Home Depot but it's very doubtful you will find people at Home depot that are more knowledgeable than the staff here. Time is money and if you have to go to home depot twice for the same project you are losing money. Highly recommend this place and the staff is always pleasant to deal with.”
900 Conklin Street, Farmingdale NY 11735
“I was looking for a roll of Bunji cord in the length of 25-30'. I found out at Kings West Hardware. I got the last roll. See photo. This type of Bunji cord is without the metal hooks. I am very pleased with my purchase and recommend this place to all!! Thank you!!”
2323 Jericho Tpke, Garden City Park NY 11040
“I accidentally placed my order at the wrong store, and there were only two minutes left before closing. The manager was incredibly kind and accommodating. They had someone quickly pull my items from the shelf so I could still get my order before they closed. I really appreciated their willingness to help, especially at the end of a long day. Excellent customer service—thank you for going above and beyond!”
532 Cedar Swamp Rd, Glen Head NY 11545
“Needed a new service provider for my snowblower and was referred to Big Valley. They not only picked up, repaired, serviced and returned my snowblower -- they did it all in one day! That's the kind of service I respect and appreciate. Highly recommend!”
40 Atlantic Avenue, Lynbrook NY 11563
“I have been going to Millers for 37+ years. Obviously, that alone, says something. Stuart & his son Michael, and the rest of the long time staff, are all wonderful. Pretty much whatever you need is there. Old time " service with a smile" AND they actually appreciate your business, unlike the big box stores. If you haven't discovered Millers it's time you did & if you know about them,,,support them with your business. You will not be sorry!! A great local merchant.”
231 S Broadway, Hicksville NY 11801
“These guys are great. Always have the tools I need and if there is the slight chance they don’t have it, they order and ship to the store or direct me to where I can get it. Outstanding customer service and the personal feel of a mom and pop family store operating under a name brand (Ace) platform. I strongly recommend!”
303 Roslyn Rd, Mineola NY 11501
“A lot of good stuff, whether you're a DIY-er or a Contractor of some sort, Riverhead building supply is pretty much your best bet for building supplies and home improvement materials on Long Island, NY.”
329 Nassau Rd, Roosevelt NY 11575
“The owner has been a fixture in the community for years . He is very knowledgeable and helpful. His plants and vegetables are great. Our family trust him completely for all of our gardening and hardware needs for years. He has a proven track record. I recommend him highly. Please take a chance. You won't be sorry.”
270 Peninsula Blvd, Hempstead NY 11550
“I'm all over the place when I shop no matter what Harbor Freight I go into the people are very good they're very helpful very thoughtful good people from Suffolk,Nassau,to the city. I wish I was working and they were around then It would have made my life a lot easier. Can't have everything but now I'm glad they are thanks Andrew”
456 Merrick Road, Lynbrook NY 11563
“Best place to go for all your electrical and lighting needs. Customer service is outstanding and well organized. Save your trip to homedepot and come here. Its well worth it.”
35 Mineola Avenue, Roslyn Heights NY 11577
“Design center was awesome! So helpful picking out my hunter Douglas window treatments. Also, great color match on the paint side to help match the trim work to my custom window treatments.”
1330 Hicksville Rd, Massapequa NY 11758
“Always like doing business in the smaller stores like Ace, instead of Home Depot! They are part of our community! Keep business local....a few bucks here and there won't change your life....”
8 Merrick Rd, Lynbrook NY 11563
“Friendly and expert staff, they really care about getting you the right product instead of upselling they help you select what you need. This place is a nice stop for all your project needs with a friendly helping hand without the hassle. Love these guys!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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