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“I want to give a huge thank you to Sandy for the incredible help she provided to my brother and me with our lost item. Sandy went above and beyond to understand the situation, took the time to look into everything, and ultimately resolved our issue.
She was incredibly helpful, patient, and kind throughout the entire process. We truly appreciate her taking ownership and making sure we were taken care of. Customer service like this makes such a difference!
Thank you, Sandy, for going above and beyond!”
“My husband and I purchased a shower door several years ago and it still looks brand new. I love having a glassed-in shower, it creates a beautiful space. The employees are so helpful and knowledgeable. I’m always met with a smile. Going to a family owned Buisness is on a whole different level, the attention to detail and care they take in the customer just doesn’t compare to Lowe’s or Home Depot.”
7:30AM - 5:30PM
21 Glen Head Rd, Glen Head
Hardware Stores
“So grateful to have Glen Head Hardware right in the neighborhood. I’ve been in quite a bit lately and am consistently impressed by the team's knowledge and helpfulness. Phil was especially patient and encouraging as I tackled some DIY projects. It was also great to see George (formerly of Sea Cliff Hardware) there. You’re truly in good hands—excellent staff all around.”
“Five stars for Cathy at Brinkmann’s in Glen Cove!
I had a wonderful experience working with Cathy while choosing paint and supplies for my basement. She took the time to help me select just the right shade of gray, and she didn’t stop there. She also made sure I had the correct rollers, handles, and other accessories I would need to get the job done properly.
What impressed me most, though, was Cathy herself. Her personality was truly above and beyond. She was knowledgeable, patient, genuinely helpful, and had an infectious smile that made the entire experience enjoyable. You never felt rushed or like you were simply another customer. She made you feel as though helping you get everything right actually mattered to her.
Employees like Cathy are the reason people remember a store and choose to come back.
Brinkmann’s Glen Cove has an absolute gem in Cathy. Outstanding customer service, great knowledge, and an attitude that represents exactly what customer service should be.
Thank you, Cathy, for making my basement project start off on the right foot!
“When someone can turn something as ordinary as buying paint into an experience worth remembering, you realize exceptional customer service is not really about the products being sold. It is about the person who made you feel valued while helping you choose them.””
“My father is a disabled Vietnam Veteran and uses a walker to help him get around. A screw fell out and it was unstable and unsafe for him to use. I took the walker to the hardware store to see if they would be able to help me replace the screw. I was greeted with a happy hello and asked what I needed help with. A lovely employee named Christina took the walker placed it on the counter and installed the screw for me herself for me. I was so grateful that she was able to help us with this situation. We shop here for all our home improvement needs and recommend this store to anyone who wants a friendly…helpful …attentive staff who goes out of their way to make sure you leave with what was needed”
“The best service you can get.Thank you guys so much for the detailing products superior customer service you guys provided.I love supporting local businesses and not the corporate greedy chain stores.Great people running this store!”
“Amazing experience at this store today because of Billy! Extremely courteous and helpful. Went to the back and grabbed a toolbox for me and looked for a long time for another tool that they unfortunately did not have in stock. These days you walk into many stores and can't find anyone to help you but this store is very different it's two thumbs up. Billy worked at a different location previously and was always extremely helpful anytime I've visited the store. Glad to see the company is recognizing the people who make their stores feel different than the norm these days. ??”
“Called in reference to a belt I needed for my Grandkids snowblower.Chris pulled through as he had one in stock.First time here and I’m glad I came.Place is fully stocked with all your landscaping & snow removal machines.
A+
I’ll definitely be back
Thanks Chris!”
“These guys are great. Always have the tools I need and if there is the slight chance they don’t have it, they order and ship to the store or direct me to where I can get it. Outstanding customer service and the personal feel of a mom and pop family store operating under a name brand (Ace) platform. I strongly recommend!”
7:30AM - 4:30PM
135 Adams Ave, Hempstead
Hardware Stores
“I went in on Thursday 9/11/25 . would like to thank the young gentleman that helped me remake an A/C hose for my 1984 318 i BMW . I have to apologize. I asked him his name at least 3 times . Can’t remember his name . He professionally and courteously helped me rebuild a 40 yr old plus a/c hose . The challenge wasn’t the rebuild . The challenge was your staff member trying to decipher my lack of knowledge. He spent an inordinate amount of time with me to figure out what I needed and manufactured a custom hose for my 1984 318i BMW . Great job ! Great professional courteous service. Also , they made it for me while I waited !!”
“I'm all over the place when I shop no matter what Harbor Freight I go into the people are very good they're very helpful very thoughtful good people from Suffolk,Nassau,to the city.
I wish I was working and they were around then It would have made my life a lot easier. Can't have everything but now I'm glad they are thanks Andrew”
“I highly recommend visiting this store over Home Depot or other major retailers. It’s even better than Amazon and other online options. The prices are very reasonable, and if you’re a member, you get access to the best deals. They also have weekly special offers, and the staff is always professional and courteous. The best part, though, is their 90-day return policy. I’d much rather support this store than any big chain.”
“I have been shopping at this location for years and always receive excellent service, advice and real solutions when I have a problem. Nick is EXCELLENT and never lets me down. If you have a need I strongly recommend this Ace location. One of the best!”
“I had a great experience at Ace Hardware as I always do. A man named Colby G helped me with a timer for my garden hose. It was irreparable, but he tried to fix it. I bought a new one and he set up a new timer for me. He was so patient and informative and nice.! I really appreciated his help!”
“Excellent marine store. Friendly and knowledgeable. Excellent selection and stock. Has items others don’t. My new go to marine store. Good parking. Great store architecture. Good prices. Worth the extra distance.”
“We were amazed when we walked in — beautiful new store, well organized, well stocked. Employees were kind and helpful, we got what we needed. Will return!”
“A lot of good stuff, whether you're a DIY-er or a Contractor of some sort, Riverhead building supply is pretty much your best bet for building supplies and home improvement materials on Long Island, NY.”
“I accidentally placed my order at the wrong store, and there were only two minutes left before closing. The manager was incredibly kind and accommodating. They had someone quickly pull my items from the shelf so I could still get my order before they closed. I really appreciated their willingness to help, especially at the end of a long day. Excellent customer service—thank you for going above and beyond!”
6:00 AM - 9:00 PM
700 Dibblee Dr, Garden City
Hardware Stores
“Went in to get to get a toilet but hubby hadn't used is card for over a year so it was expired. Self check out only but Susan was so helpful she walked us through step-by-step through the sign in online process. She was very patient for my hubby had a older model phone. I have an iPhone 13. Should have done it with my iPhone to start with. Lol. Karla was also near by but Even though she was making sure and helping other customers with try check out she also was very pleasant. Will def go back again and again and again. Customer service was an A+.”
“Awesome local hardware store. And now that they’ve expanded it is even better. Chris, the owner is knowledgeable, courteous and always willing to help. Great family run business. It’s great to support locally. They are an asset to the community.”
“I received the two pulls which were sample requests, and subsequently received a credit when I placed my actual order. I appreciate the ability to order samples and get reimbursed when orders are placed.”
“Needed a new service provider for my snowblower and was referred to Big Valley. They not only picked up, repaired, serviced and returned my snowblower -- they did it all in one day! That's the kind of service I respect and appreciate. Highly recommend!”
“Always like doing business in the smaller stores like Ace, instead of Home Depot! They are part of our community! Keep business local....a few bucks here and there won't change your life....”
“I just bought a mini fridge for my new martial arts studio that just opened this month and Christian who was in the fridge department did more than just help me. He offered to help me bring it around the strip by Old Navy which is on the entirely other side of the plaza and bring it in as well. He did the extra mile when it comes to customer service and I will definitely be coming back to him for all of my Home Depot needs!”
“I’m over the moon in love with my order. Those may be the most beautiful hangers I have ever seen. I knew immediately I had to have them. I’m redoing my entry and they will be perfect for coats and random things when you come in the door. Shipping is slow so don’t be in a hurry. To me they were worth the wait!”
“I have been going to Millers for 37+ years. Obviously, that alone, says something. Stuart & his son Michael, and the rest of the long time staff, are all wonderful. Pretty much whatever you need is there. Old time " service with a smile" AND they actually appreciate your business, unlike the big box stores. If you haven't discovered Millers it's time you did & if you know about them,,,support them with your business. You will not be sorry!! A great local merchant.”
“I was looking to buy a house from this place; but they only sell them disassembled. I’m not interested in buying a disassembled house, but this is a nice store. It’s good for birdwatching, if you’re into that.”
“Hi...my Lowe's visit experience was The very Best! Jason from the Millwork department helped me so much today. He was so kind in assisting to help find me Window-Well plastic domes, plus also walked far to get me a shopping cart too. What a great asset to this Lowe's location!”
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“My family's go to nursery for all gardening needs . Huge selection on everything you're looking for with easy parking and conveniently located right off Long Island exit number 40E.”