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“Jordan really helped me out from the phone call all the way to shipping the items. Was nice shipping my fed ex packages without leaving the island. Excellent customer service as always”
“Joshua arrived on time. Did a thorough job along with a few extras. Worked diligently on some very tough gutters. Very professional and polite. Easy to do business with. Plan to use again. Highly recommend. Thanks!”
“CBI is great - they take a photo of the package and shipping label which makes it helpful to identify what packages have been received. I've been using CBI since ~2018 and they have been fantastic.”
“Making returns at The UPS Store is a breeze. Their staff is super helpful and makes the process so easy. I had a package I needed to send back and they walked me through everything step by step. They even helped me with the packaging and made sure everything was ready to go. The whole experience was quick and painless. I'd definitely recommend The UPS Store for returns - they're efficient, friendly, and get the job done.”
“This store has a lot of unusual and interesting things. I fell in love with the handmade denim jackets. The woman who works there is the creator of the jacket's. She is so talented. I love how she integrated different colors and textures on each jacket. Each jacket tells a different story. Id love to see her create jeans and pants as well. I plan on going back to purchase one of her coats in the future.”
“Deliver itself was good - the guys who came were friendly, called ahead, etc. However, when my original delivery was cancelled (probably due to a winter storm delay), I couldn't see how to reschedule on the website I was sent in a text until I opened it on a PC (vs on my phone) and the only dates were 10 days out. I did get a call (from a Utah number) though and was able to reschedule much sooner - just two days late.”
“Trucker’s strictly follow truck routes for this location so many low bridges all around
After reaching call in this number and give them all details then they will let you know the dock”
“The staff goes above and beyond to be friendly, courteous and accommodating always. There is such a positive vibe in there. Something so simple as packaging and mailing something out through this specific location is just a great experience. George does a phenomenal job running a tight shift. Thanks for all you guys do! 5 Stars”
“Exceptional customer service, phenomenal at solving any issue that arises in an efficient manner. When a situation arose and UPS did not deliver a package as promised, George used every available resource to correct the situation in a timely manner. Highly recommend!
- Ronnie”
“Expert Packaging! I had a large, heavy cabinet in need of packaging for shipment across the country on short notice. The owner of this store went above and beyond to help me figure out how to do it. While I had to use another carrier to ship it due to its very large size, a young employee at this UPS store packed it up perfectly with joy and tenacity, on her day off no less! I highly recommend giving this UPS store your business. They’ll make it happen!”
“It was my first time returning or even sending a package an they simplified the process I was kinda in a panic because I had no idea on how to handle the situation and really made it easy I told my whole family now I’m at ease :)”
8:30AM - 5:30PM
4498 Main St # 4, Amherst
Shipping Centers
“If you need to have your fingerprints taken, THIS is the place to go. I was in and out in like three minutes, and the requesting federal agency approved my background investigation by the time I got home. Register at fieldprint.com and schedule your appointment.
Do NOT waste your time and money by going to the USPS—or any other place that has a “Five-0 Integrated Biometrics” scanner.
Shipping HQ has a greenish/glass fingerprint scanner that is light years better.”
8:30AM - 7PM
5651 Main St, Williamsville
Shipping Centers
“Jackie and Jacqueline go out of their way to do a great job. I needed color copies and Jackie made them while I waited. If you need fast and friendly service, stop by the Village UPS store. You'll be in good hands for all your shipping needs.”
“Such a great experience! Sam was SO helpful and went the extra mile with what I needed. The signs I ordered were discontinued, and she called all other offices to ship in what was left in order to fulfill my order. And to top it off she even put together the stands. Such amazing service!”
“Amazing service!
I had to stop in a bunch for different things and even when they couldn't help me they did help me by giving advice and more, how awesome the service was!
Last Saturday, 7/19 in the AM, those two guys need a raise, they were amazing!”
“Today I went to the UPS store to puck up my packages as I always do. I frequent the store often so they know me by name. I purchased a gift for my sister which I was bringing with me on my flight home for Christmas on Monday. The package was delivered yesterday 12/20 at 9:45am. I stood in the store for 40 minutes while they were looking for my package that the clearly lost. Despite me telling them I'm flying out Monday, will not be in the state , and this was a gift, this man had the audacity to tell me me I was not being sympathetic to HIM! I explained that Amazon would not refund my money because it was delivered to the UPS store and handed of to an attendant. He could care less about my concerns, the fact that they lost my package, that I would now have to spend even more money shopping for a gift, or the inconvenience. He was so disrespectful to me that another customer intervened, and he turned around and told her to mind her business. Throughout this process he still will not even discuss a refund for the items they lost and would only say I will call you Monday, when he had already been informed that I was flying out on Monday. I spend hundreds of dollars in this store every year and loyal customers do not deserve to be treated like I was treated today. I will be contacting the UPS corporate offices as well.
Update: The guy that was rude has been let go. I'm so grateful that the other staff heard me and stood up for me. I'm happy to be back at my favorite shipping provider, and I look forward to continuing to do business at this location.”
“I went in to the Getzville Post Office last month to get a passport picture taken and send my completed application. They couldn't have been more helpful. They saw that I had signed the application in blue ink instead of black and gave me a new form. They took multiple pictures and included more than one with the application to be sure that at least one was acceptable. They had pre-addressed envelopes.
I explained that I needed it in about ten weeks and they told me that I didn't need to pay extra to expedite it. I received my new passport in 17 DAYS. Thanks for the help!”
“I always mess up my transaction somehow when I come here ? but the lady with the short gray hair who works there is always patient and understanding with me anyway. I really appreciate that. Shout out to her”
8:30AM - 5PM
4300 Seneca St, Buffalo
Shipping Centers
“I do a quick package drop off at the desk about 2-3 times a week. They're always friendly and, when I have questions, they're happy to help and knowledgeable.
Even though I just drop off, my alerts tell me that they scan those packages quickly.
All the post offices in the area are good, but the West Seneca office is at the top of my list.”
“When I come to the Ups store to return something I’ve never had a problem and there always nice and very understanding. Everyone is polite and is knowledgeable of what to do. Today I had a store taker named Nicole do a return for me it was quick and easy and she was nice and understood what to do.”
“I hope my cards arrive well...I asked for international stamps but the price seemed low.
Edit: They arrived quickly, I can't believe I paid so little for the stamps while at the Cheektowaga post office the employee asked me much more for simple "labels" (which worked well). damaged one of the cards)”
“Just called to see if they could help find a valuable misaddressed package which tracking showed as having been sent for destruction as undeliverable. Spoke with Brad who managed to intercept the package and called me right back. Great customer service. Thanks again, Brad!”
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“I was expecting something awful given other reviews but I have to say Aaron’s customer service was top notch. He helped me figure out the best way to ship a couple of oddly sized large packages. He was professional, knowledgeable, proactive, and kind.”