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“John and the team at Bayberry Automotive make me feel like I’m taking my car to a trusted friend or family member for care.
I am so glad I decided to stop in years back because they are everything I always wanted for car care. I am a trusting person and I don’t like the feeling vulnerable to those who lack integrity. Bayberry Automotive’s slogan “Integrity in Everything” is 100% true for them and something I believe in strongly as well. I always wanted a place I could trust and go to forever rather than always trying a new place w an uneasy gut feeling each time. I just wanted a place I could ALWAYS TRUST. I found that at Bayberry Automotive! I am so excited to see that they have a new 2nd location now! Congratulations!!! This is what prompted me to write this review today. I want others to know what an amazing place it is and that they can trust it fully.
Don’t procrastinate getting your car looked at if you sense something is off. There have been times I have taken my car there only to have John tell me everything is fine or explain if it’s a minor issue and how and when I should deal with it. There were times he had a moment to spare and said let’s hop in it and take a drive so I can listen. He will tell me if it’s something that can wait or if a less costly way is ok to do or if it’s worth it to pay for something more reliable. Whatever it is, I know I can trust him completely knowing he is keeping me and my family safe either way. I know that the advice he gives me is the same advice he would give his family or friends. You can see it in his eyes that he is a honest man.
Speaking of family, his daughter Mackenzie is always so friendly and professional just like her great role model father. Not only do I trust John but because of the integrity he has, I know I can trust anyone working there. I know he wouldn’t have it any other way.
I never even minded waiting for my car to get fixed because it is enjoyable to sit and listen to the genuine, honest and kind customer service John provides any customer over the phone or in person. It is reassuring knowing that good, honest, hard working people still care for others the way he does. It’s like a free dose of soul comfort that I get to take home with me. I know others waiting there feel the same way I do. You can see it.
I recently bought a new car and I gotta admit I’m a little sad I won’t see the Bayberry Automotive team as often as I used to.
Please head over there, even for a basic oil change, just so you can say hello so you can get a feel for the customer service you will always be able to count on.”
“Ivey Colon is truly amazing. She made purchasing a new car an enjoyable experience. I had scheduled an appointment and was not able to make it as my husband was in the hospital. Ivey was understanding and compassionate when it came to rescheduling. When it came to choosing a car, her help was greatly appreciated. When we picked up our new KICKS today, Ivey was outstanding and extremely patient showing me how everything worked. I am so grateful Ivey is our salesperson and would definitely use her services again. I would also highly recommend her to friends and family.”
“Best body shop within 150 miles!
I recently moved from Syracuse to Rochester and needed some body work done on my Passat. After searching for shops in Rochester I decided it was worth the drive back to Syracuse and I couldn’t have been more RIGHT!!!
In and out with a PERFECT fix in no time!
Brandon and Anthony are running a top notch business and I’d gladly make the 100 mile trip again next time I need some work done!”
“I've had work done here multiple times for different components on my truck. The entire staff is friendly, transparent about everything, efficient and overall a good place with reasonable pricing/rates to get any work done on your vehicle.”
“What an incredible find! If you look up customer service in the dictionary, you will see FIRST AUTOMOTIVE! These guys have gone above and beyond for sure. Quality work, flexible, quick turnaround and absolute superior customer service. M. Webster/T.Dugo”
“Excellent purchasing experience at Matthews Kia of Clay. Steve Hibbert was very helpful, knowledgeable and patient during our purchase. Kia incentives, rebates, and low interest options made for a very good deal also.”
“As always, Butch's was very professional. They quickly and correctly determined the problem with my 1995 Trans Am Convertible. They gave me a very reasonable quote and had the work done in just a couple of days. With all the stories of outrageous repair costs out there, Butch's always surprises me. They are alway below what I expect to pay.”
7:30AM - 7PM
910 Old Liverpool Rd, Liverpool
Auto Repair
“Tobi got me in ASAP looked over my car and gave me great pricing on parts and labor . Very quick very professional and even looked deeper into my car . Thanks you go see the fellas over at 7435 Oswego rd in Liverpool”
“THIS PLACE IS INCREDIBLE! The communication and customer service was unmatched. I was able to text them on the weekend and get my vehicle in the shop that Monday. They were transparent about the specific needs of service on my Truck. A+ experience - DO NOT HESITATE TO BRING YOUR VEHICLE HERE!!!”
“When I ordered parts for my 8.3 Cummins repair project, they suggested a few additional pieces that would likely be needed. Taking their advice, we ordered what they recommended. We ended up needing every piece they sent with nothing left over. That kind of knowledge is priceless, but the price was also very fair. I am so glad I found these guys!”
“I wish I'd discovered Greg decades ago! He is a highly experienced, knowledgeable mechanic. He is also a very scrupulous business owner. Prices are reasonable. I am not tech savvy whatsoever. I trust Greg implicitly. The peace of mind knowing that my car will drive great when I pick it up are priceless. A busy shop says a lot. I always get an appointment, and the work is always done right.”
“Recommend this place to anyone who needs car service. Bob and Mike are so knowledgeable and kind. They give you all the information and are very honest. I trust them completely!”
8:30AM - 5:30PM
4330 Wetzel Rd, Liverpool
Auto Repair
“Best mechanic I've ever been to. Just good people and good service. They're clearly knowledgeable and care about their work. The customer service is also incredibly friendly, and they're always fair and honest with their pricing.”
8AM - 8:30PM
404 Oswego St, Liverpool
Auto Repair
“I took my vehicle in for a nail in my tire. The gentlemen who work at this location were friendly, professional, and efficient! They even fixed my tire for free! I will definitely be back for other services I need on my tires in the future. I highly recommend them!”
“John is running a great crew All of the employees are amazing. They really care and appreciate all the customers they serve. I only hope they stay on until I retire. Forever a faithful pep boys Fan.”
8:30AM - 8PM
3687 NY-31, Liverpool
Auto Repair
“They treated me with respect and answered all of my questions. I never felt pressured to make a decision. Paul and Walter were very helpful and I would work with them again.”
“When my vehicles tire somehow deflated using an air pump across the street they recommended going across to De Salvo's. They immediately put air in my tire and got me on my way. Thank you!”
“Dan was absolutely amazing and saved us! Our car had an issue and was causing the loudest rattling noise. Rolled in on a Sunday at 1pm and Dan had it fixed and rolling out by 2pm.”
“Pleasant workers there. Stopped in after a day of kayak fishing. Close to the lake and river. They have ice and drinks. Gas. Ice cream! Convenient with a capital "C."”
1 - 5:30PM 7:30AM - 12:30PM
7422 Oswego Rd, Liverpool
Auto Repair
“Very professional work. Great communication throughout repair process. Mark was very attentive and I appreciated his dedication to making sure I was comfortable and satisfied with my repair.”
“Very helpful. Didn't try to oversell me, but did make me aware of condition of car in a pleasant way. All in all I plan to refer if any friends or family need auto work or an inspection....Thanks guys for your fast work.”
“Great experience again with Ryan! He's always very flexible and does everything he can to get the best prices for his customers! Already recommended him to all my friends and family!”
“My family has trusted Frank at Firestone for a while now. They just did work on my car and I couldn’t be happier and how he helped me with doing it financially the best way possible while making sure my car was safe to drive. They are an amazing team. Frank manages a great store! Five star service for sure!! ⭐️⭐️ ⭐️ ⭐️⭐️”
“Got my car stuck in the church parking lot - called Jim's Service center and roadside assistance. Busy day, so they warned me it would take a little while to get to me (no issues - good forewarning). Called me before they arrived - courteous, and professional; essentially did all the work - I just watched. I would call them again if I had any issues - good and trustable company”
“I had such a great experience at the dealership. The team and sales rep, Ed, were extremely helpful, wonderful, and knowledgeable. As someone who walked in there blindfolded other than knowing what vehicle I was looking at, they helped guide me and took care of the process of getting everything that I needed for the car. I highly recommend stopping by and looking at joining the Ford Family!”
“Easy place to find , delivery docks are on the side of the building.. plenty of room for maneuvering your tractor-trailer to make deliveries or do pick ups.. staff is very kind and helpful overall , great place..”
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“Great team, guys are informative, fast service and best price i found for brakes, oil change and tires! Very impressed with how they treated guests andcstaff was friendly!”