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9AM - 4:30PM
1321 Pittsford Mendon Rd, Mendon
Banks
“I have been banking at PFCU for over 20 years. From auto loans to personal loans to credit cards they have always provided very competitive rates. But by far the best part of banking here is the incredible customer service I receive. They have gone above and beyond to help me meet my needs and goals. It's also just really nice to call your bank and speak to the same person you have been for years!”
“My experiences with Clarisa Morales at FFFCU has always been great! She has helped me with my CD accounts as well as another issue with my account. She is always very responsive and professional and I think she is a great asset to Family First! ??????”
9AM - 5PM
1425 Jefferson Rd, Rochester
Banks
“Was processing a home loan through another lender and Kinecta does all my business, so the biggest worry I had was communication and getting things done on a timely and “fast” schedule. They knocked it out of the park with everything needing to be done. Couldn’t be happier and will continue to do business with them.”
“We've been doing our personal and business banking with CNB for over 30 years. We love the Victor branch, especially Kristy M and before her Heidi F who always takes the best care of us.”
“Edge Advertising has been very impressed with how your bank has handled the CARES Act PPP. Not only did you step up to the challenge, you also did your processing in a timely manner, answering client questions along the way, and stayed personal while doing so. Thank you.”
“I have been banking with ESL in Brighton for a few years now and they are great. I have been working with Mark Herman and he is a gem of a guy. When I started my business two years ago he helped me with my business accounts and answered all of my questions. I would definitely recommend working with Mark and banking with ESL.”
“I have been banking at Canandaigua national for over 30 years. I have been through many different branch managers, who have all been excellent. The current branch manager, Amity Decker, goes above and beyond all expectations. From her professionalism, her willingness to help in all situations, competence, to her friendliness, she is the best banker I have encountered.”
“My mom has an account here and we have had to come into the branch a few times for various things and EVERY TIME we are greeted with the best customer service around. All the staff are friendly and knowledgeable and willing to assist any way they can. Helpful over the phone and even will give a heads up to another branch if needed so they can assist as soon as you walk in. Top notch!”
“I have had mortgages and now a Home Equity Line of Credit with Tompkins/Bank of Castile for decades--with various levels of experience, ranging from satisfied to very disappointed. However, after moving to Monroe County, I now do my banking with the Pittsford Branch. I couldn't feel more fortunate! The tellers are consistently welcoming, knowledgeable, professional and helpful. Lisa, the manager, has demonstrated on multiple occasions that this branch has my best interests at heart.
In these challenging times, it is comforting to know that my finances are in excellent, caring hands.”
“Brighton branch- fabulous service, always friendly and helpful. See Heather if you need help. So happy to join this banking famiy. Great LOCAL (real bank w/ smiling humans)) AND 4% CD rates (2.20.25)! Thank you CNB!”
9AM - 5PM
7724 NY-96, Victor
Banks
“Nick (General Manager) was very helpful and patient while helping me straighten out an issue with my mortgage company. Even though the issue was on the end of the mortgage company and not on Chase. Much appreciated!”
9AM - 4PM
1475 Mt Hope Ave, Rochester
Banks
“Debbie is the nicest person I’ve ever met. Went in for a bank check, and was extremely happy with not only how friendly she was but also her positive discussion. Made a positive impact on my day:)”
“Extremely friendly and knowledgeable staff! They recognized us by name after just a few visits to discuss a mortgage. Included free services for financial planning and setting up life insurance which we made use of and were very pleased with.”
“This branch is so helpful and courteous. It's clear that they really care about their customers. I've delt with other branches and their service is so much better, I felt the need to write this review.”
9AM - 5PM
609 Moseley Rd, Fairport
Banks
“Opened my accounts here a couple years back and Deanna, the woman who helped me, had some of the best customer service I've ever encountered. I was looking to open accounts with debit cards for my kidsbut All the banks I called refused to issue debit cards to any one under 18 except Chase. Upon speaking with her over the phone during our 1st conversation i immediately felt relieved and comfortable. She set up and appointment for us and we went in and she helped us through the entire process Including the online setup and passwords.”
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“For over 50 years PFCU provided our family with excellent banking service. Absolutely everyone there has and does put us at ease, in particular with financial explanations that make sense.”