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“This was the first time shopping here. I went in looking for sandals. Every staff members was friendly and answe all my questions.
I brought sandals that fit me.
The price was great.”
9:30AM - 5:30PM
329 NY-211, Middletown
Shoe Stores
“As a person with wide feet and has trouble finding shoes, I was expecting the usual sales experience - Go in to the store and be pushed to purchase shoes that wouldn’t fit properly and deal with mild shoe discomfort by sizing up.
Instead Frank provided an in-depth consultation and found the perfect shoe for my needs. I had zero intention of purchasing shoes before coming in, but as soon as I tried on some shoes he recommended, I could instantly tell they were the perfect fit. I usually have issues with most shoes, but this time I didn’t. There was no pressure to purchase them but I’m glad I did.
Very pleased I stopped by and will now be purchasing shoes from him the next time I need a new pair!”
“Good place, a lot of different brands inside. My issue is only with plus size brands. I wish to see more contemporary clothing for women with curves. I was unable to find anything for me for spring there.”
“I arrived at DSW with a warm greeting by one of the ladies behind the register. I was looking for a new pair of boots. As I was looking a young lady named Jen asked if I needed help. I had found a great pair I liked but my size wasn’t available on the floor. She immediately started looking through her inventory and at first said they didn’t have it. A couple of minutes later she said it showed she did have a pair in the back. She went and found my size and apologized that it took her long but she got stopped by another customer. It wasn’t even 5 minutes! It turned out Jen was the store manager! What a great example of dedicated, professional, courteous customer service. When I arrived at the register another polite young lady Aryannah assisted me as her colleague Jenny smiled as well. The employees at this DSW are always amazing! Thank You Jen, I’m now ready for this weeks snow! ❄️”
“Richard Williams is the assistant manager in the store and he is why I keep coming here. Yes I love the store but I see how he is with his employees and he is a great teacher. He is very knowledgeable about policies and products and he remembers me everything I'm there”
“Decent selection of basics. I buy my son’s dress shoes, and sometimes winter boots, here. Small selection, but they even stock wide widths. Can’t beat kids’ shoes for under $20 since they’ll outgrow them in a few months. Good socks and laces too.”
“Champs absolutely deserves five stars based on the service alone. The staff here is on another level — friendly, patient, and genuinely helpful from the moment you walk in. You don’t get that fake, pushy retail energy. They actually listen to what you’re looking for and take the time to help you find the right size, the right style, or even a better deal you didn’t notice.
What really stood out to me is how attentive they were without hovering. They checked in just enough to make sure I was good, but still gave me space to look around. When I needed a different shoe size, they were quick, and when I asked questions about fit and comfort, they knew what they were talking about. That kind of customer service makes a huge difference.
The store itself is clean, organized, and easy to shop in. They had a great selection of sneakers, clothing, and accessories, and the staff helped point out a couple items that ended up being exactly what I wanted.
Overall, Champs is one of the few places where the experience matches the product. Great staff, great energy, and great customer service every time I come in. Definitely a 5-star visit.”
“After being calling the Paramus NJ store with a hang up I then called the Galleria Middletown store in NY. I was immediately addressed by the store manager Bengie who was helpful and polite. He checked my request and told me that he had one item and the other one could be purchased at Champs across the aisle. Was very happy and you could tell he was very experienced! Was a pleasure. I will be a repeat customer at the Middletown location. All this great service on a Monday morning too!”
“I had a positive experience shopping at JD Sports in Middletown. The store offers a wide selection of popular athletic footwear, apparel, and accessories from top brands like Nike, adidas, Jordan, and more. The staff was friendly and helpful in assisting me to find exactly what I was looking for. The layout of the store made it easy to browse through options, and I appreciated the variety of styles available. Overall, it’s a great spot for anyone looking to upgrade their sportswear or sneaker collection while visiting the Galleria at Crystal Run. I’d definitely recommend checking it out!”
“Using Google maps is very easy for the disabled it let you get to the locations and addresses very quickly and let you find the phone number is very quickly. The other thing is Google Assistant for the disabled is very easy and quick to use for the disabled community.”
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“I really never know what to expect, but it's always great work at a fast turn around time. I was surprised to find the best little secret sewing / repair / leather / shoe and all around fix anything shop in the back of a medical supply store. If and when I need orthopedic shoes, a cane or ADA compliant shower accessories, I know where I'm shopping... But until then, this is where I'll get my buttons and snaps replaced, and the stitching and seams reinforced on whatever cheap item I buy online.”