The Verizon store in Middletown provides mobile, 5G home internet, and business services. Customers can schedule appointments or place orders online for in-store pickup, free 2-day shipping, or same-day delivery. Reviews note the store can be busy, but customers are typically seen quickly. Associates are described as friendly, personable, honest, and expert at solving problems, including phone troubleshooting, data transfers, and activating new services. Staff are commended for their knowledge, professionalism, and calm service, helping customers with new phones, plans, and technical issues efficiently. The experience leaves customers satisfied and planning to return for future purchases.
I had a great experience at the Verizon store in Middletown thanks to Adrian, a senior manager. He resolved my account issues with patience and clear explanations. I highly recommend Adrian for his excellent service. Well done!
April 2024
The young man that took care of me and my husband's services orders was very nice ? but the services in my area stinks so bad ?. Until I get more than 2 bars of service I'll give more stars ?. Unfortunately
December 2023
The store was busy, but we were seen within q5 minutes of checking in. We were able to ask preliminary questions at check-in that they were happy to answer. When we were called, the associate was friendly and personable. He answered all our questions and was honest about our options.
