Metro by T-Mobile at 25 Lake St offers unbeatable prepaid plans and the latest 5G phones from top brands like Apple, Samsung, and OnePlus. The friendly staff, especially Liz and Deborah, provide excellent service in both English and Spanish. Customers praise the store's attention to their concerns and the staff's passion for the business. Despite occasional low stock issues, the store handles returns and exchanges smoothly, with a 14-day return policy. Customers appreciate the easy refund process, though some note that refunds don't cover accessories like screen protectors and cases. Overall, Metro by T-Mobile provides a positive experience for customers seeking reliable prepaid plans and the latest mobile devices. The store's convenient hours, bilingual service, and dedicated staff make it a go-to destination for the local community.
Thank for taking the time to talk to me and help with getting sim cards.
October 2025
Good place sometimes the service is not so good sometimes you arrive at a certain time in the afternoon and you have to wait a long time until someone comes to you to give you service and sometimes the place closes long before the time it says
September 2024
This was my longest visit ever at a TMobile store. Didn't know current offers that couldn't decide which one to choose. Angel was an excellent representative and explained the advantages of upgrading my previous plan. He helped me all the steps of the way, but it was worth it!
