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“Webt to the western lights store today after walking out if the North Syracuse store because of the shitty customer service..What a difference will gladly travel the extra difference to ho to Western lights,great friendly help and nicer selection.the North Syracuse store has gone right to hell.”
“The staff was exceptionally helpful and friendly. As soon as I walked in looking for hammers, an employee greeted me and directed me straight to the correct aisle. I was able to find what I needed and check out in under three minutes. The entire experience was quick, easy, and efficient. This has definitely become my new go-to hardware store!”
“Great service, I needed a copy of an “odd size key”. (2) Associates too the time to help me and make sure I got the right key. Thank you for going the extra mile for me.”
“Great budget selection of tools, shop supplies, and accessories. Store staff is excellent. Recommend reading reviews of more expensive tools before buying. Some are hit or miss. Also, can be difficult to find items as everything is competing for space.”
“This place is exactly what a local hardware store should be. The staff greets you when you walk in, asks if you need help, and actually walks you to the item instead of vaguely pointing somewhere into aisle 14 like it’s a scavenger hunt.
Everyone is friendly, helpful, and approachable, which honestly makes spending money here way too easy. “Take my money” pretty much sums it up.
Great customer service is getting harder to find, and this place absolutely gets it right.”
“ACE Hardware has once again proven to be my Go To hardware store! And by giving military service veterans a 10% discount & very helpful on ways to save as well as How To information from their staff, I will continue to choose them 1st.”
7:30AM - 4:30PM
610 Bear St W, Syracuse
Hardware Stores
“I posted a request on the NextDoor App to see if anyone could help me locate the correct hardware for a Daybed I have, as I lost the hardware during a move. Jane Ruffini commented with the information to call her at. She gathered all the sizes and quantities for me and I'll be picking them up later. Amazing service! Will definitely keep this company in mind for my future needs.”
“Working on an old cedar sided house and was able to find matching siding and corner trim that I could not locate anywhere else and the price was reasonable as well”
“Very helpful. I needed some steel rules with blank backs, and they were able to help me out. Their website is an statement of what they can do. Shipping was prompt, and I was pleased with the quality of the rules that they supplied me with.”
“They were very helpful and have upgraded their quality. tough to beat the price for many small disposable items. Free gift day coupon this past weekend as well. ?”
“All your construction supplies at one good location 👍 the manager will go out of his way to help you get the supplies and rental equipment for your project, plus the utica,branch for repairs of your equipment, and the water town branch,as well plus they make up job project signs.good people for results your searching for to get the project completed.”
“Fantastic service- knowledgeable and friendly. Bought flooring and a front door (special order). Arrived weeks before Home Depot/Lowe's and saved a lot of $. They take their time with you and are great with design.”
“Great group of dedicated professionals at this facility. Love the welding and fabrication training center. Beyond having great products these guys offer support after the sale that few companies offer these days.”
“I can't say enough about the fine folks at Jamesville Hardware! I was doing some work on my 16 year-old self-propelled lawnmower. Because the mower is so old, I was having trouble locating a discontinued part that was needed to fix it. Roger helped me find a replacement part and even helped me disassemble the piece in his shop to allow the part fit on my current mower.Wishing I could give these folks 6 STARS. I will definitely return to Jamesville Hardware very soon! Great place. Better people!”
“I went in today to buy a red and white polka dot welders hat. When the staff asked if it was for me I burst out crying…I explained that my dad always wore one and we were wearing them for his funeral. The two employee were so sweet and insisted I not pay. Fast forward two hours I go back because we decided we needed two more for the great grandkids. I brought two up to the counter. The man said go get them all. I told him I wanted to pay He again insisted I take them all. Needless to say I cried again.
Thank you so much for the care and compassion. You are an awesome human being just like my dad was.”
“Ricardo was awesome to work with. My fiancé and I went in looking for an air nailer and quickly realized how overwhelming all the options were, we were honestly about to make the wrong purchase. We asked Ricardo to unlock one so we could buy it, and he stepped in right away.
After asking a few questions about our project, he quickly realized it wasn’t the right tool for what we needed and saved us from making a bad purchase. He explained everything in a way that actually made sense and guided us to the correct nailer. On top of that, he made sure we had everything else we needed to get started, things we definitely would’ve missed on our own.
Super helpful, easy to talk to, and just really great service overall. We really appreciated it! Thank you Ricardo!!”
“Straight forward, no BS.Billing is not straight forward. One invoice for the rental deposit. One invoice for the credit.YOU have to match them up for the actual charge.”
7AM - 4PM
106 Boss Rd, Syracuse
Hardware Stores
“Did delivery here. Staff is good, overnight parking is cross street.
Receiving starts at 8 AM.
42000 pounds unloaded in 35 minutes.
???? 5/5
Also they have nice and lots tools and discounts.”
6:00 AM - 9:00 PM
131 Simon Dr, Syracuse
Hardware Stores
“This location is great. All of the employees are very nice and willing to help. The new manager has made this location even better and he has no problem taking 10 or 15 minutes of his time to explain something to you. The new garden center is beautiful and not packed full of stuff no one wants like other places. Always have a great selection of chicken and ducks as well as great seasonal products.”
“You will get help here, you just need to find the right person to help you. Overall it is a store that I like and recommend. Except for one time the manager did not really help, Colony Hardware is the store to go to.”
“My brother-in-law and I stopped in tonight regarding an issue with a gallon of paint we had purchased. After beginning our project, we quickly realized the color was significantly different from what we expected.
When we brought the issue to Customer Service, the gentleman assisting us immediately denied a refund because the paint had been opened. While we understood that policy may limit refund options, no alternative solutions were offered, and we were simply referred to a manager who was assisting another customer. Unfortunately, there was no apology, explanation, or attempt to help resolve the situation, and the interaction came across as dismissive.
Thankfully, a wonderful employee from the Paint Department, Maryjane, stepped in to help. She listened to our concerns, offered to correct the paint at no charge, and got us exactly what we needed. We weren’t looking for a refund, just the simply wanted the correct color so we could finish our project. Maryjane handled the situation professionally, kindly, and without making us feel like we had done anything wrong.
While waiting for the corrected paint, we noticed the manager and the Customer Service associate taking photos of each other behind the counter, which only reinforced the impression that professionalism was lacking.
I’m giving this location 4 stars solely because of Maryjane. She completely turned the experience around and saved our project.”
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“Tools aren't super expensive, I buy my lawnmowers here every 3 years. Bought one for the oldest kid for Father's day. Still work's like a dream. Prices are up, but they are up everywhere. And I would pay more for products that are made in America with American sourced and built parts.
My wife bought a Genesis special edition drill and lost the charger. The manager is giving me a free charger. I'll keep buying our tools and mowers here. But I'll keep buying my Craftsman tools for the car and heavy-duty work. Mowers, as long as they're gas, I'll buy them here. Snowblowers I will buy.at home Depot But doors, toilet seats, here.”