The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, boasting over 24 million members. Customers can buy and sell items from prestigious designers like Chanel, Gucci, Louis Vuitton, and Prada. The company has 12 retail locations across the US, where shoppers can enjoy a range of services, including personal styling and free valuations. Reviews highlight the positive experiences of shopping both online and in-store, with many appreciating the helpfulness and professionalism of staff. Some customers found great deals and enjoyed the ability to try on items before purchasing. However, there are mentions of disappointment regarding pricing, as some items are available for similar costs at original stores, especially during sales. Additionally, while the selection is vast, some shoppers noted that items could be presented better in-store, as clothing was not always steamed or displayed attractively. Overall, The RealReal is a solid choice for those looking for specific luxury items, especially with the benefits of personal service and a large online inventory.
I have sold items at Real Real for years and the check-in was always effortless and helpful. I appreciated the prompt accounting of my items, fair priced sales, and received checks with weeks of the sales. I only experienced "seller's remorse" a few times LOL
September 2024
I have been a RealReal online shopper for years! Visiting the store was a great treat to see items in person. My husband and I both found things we loved!
September 2024
Lots of stuff. Not what I was expecting, came away disappointed- you can buy most items from the actual stores from not much more than what they were selling them for in the store- especially when the actual store - not the RealReal- has a sale. Know prices of items before you go in so you’re better informed.
