9AM - 1PM 3 - 6:30PM
1879 Whitehaven Rd, Grand Island
Shipping Centers
“Jordan really helped me out from the phone call all the way to shipping the items. Was nice shipping my fed ex packages without leaving the island. Excellent customer service as always”
“Deliver itself was good - the guys who came were friendly, called ahead, etc. However, when my original delivery was cancelled (probably due to a winter storm delay), I couldn't see how to reschedule on the website I was sent in a text until I opened it on a PC (vs on my phone) and the only dates were 10 days out. I did get a call (from a Utah number) though and was able to reschedule much sooner - just two days late.”
“This store has a lot of unusual and interesting things. I fell in love with the handmade denim jackets. The woman who works there is the creator of the jacket's. She is so talented. I love how she integrated different colors and textures on each jacket. Each jacket tells a different story. Id love to see her create jeans and pants as well. I plan on going back to purchase one of her coats in the future.”
“CBI is great - they take a photo of the package and shipping label which makes it helpful to identify what packages have been received. I've been using CBI since ~2018 and they have been fantastic.”
“Exceptional customer service, phenomenal at solving any issue that arises in an efficient manner. When a situation arose and UPS did not deliver a package as promised, George used every available resource to correct the situation in a timely manner. Highly recommend!
- Ronnie”
“It was my first time returning or even sending a package an they simplified the process I was kinda in a panic because I had no idea on how to handle the situation and really made it easy I told my whole family now I’m at ease :)”
“The staff goes above and beyond to be friendly, courteous and accommodating always. There is such a positive vibe in there. Something so simple as packaging and mailing something out through this specific location is just a great experience. George does a phenomenal job running a tight shift. Thanks for all you guys do! 5 Stars”
“Expert Packaging! I had a large, heavy cabinet in need of packaging for shipment across the country on short notice. The owner of this store went above and beyond to help me figure out how to do it. While I had to use another carrier to ship it due to its very large size, a young employee at this UPS store packed it up perfectly with joy and tenacity, on her day off no less! I highly recommend giving this UPS store your business. They’ll make it happen!”
8:30AM - 5:30PM
4498 Main St # 4, Amherst
Shipping Centers
“If you need to have your fingerprints taken, THIS is the place to go. I was in and out in like three minutes, and the requesting federal agency approved my background investigation by the time I got home. Register at fieldprint.com and schedule your appointment.
Do NOT waste your time and money by going to the USPS—or any other place that has a “Five-0 Integrated Biometrics” scanner.
Shipping HQ has a greenish/glass fingerprint scanner that is light years better.”
8:30AM - 7PM
5651 Main St, Williamsville
Shipping Centers
“Jackie and Jacqueline go out of their way to do a great job. I needed color copies and Jackie made them while I waited. If you need fast and friendly service, stop by the Village UPS store. You'll be in good hands for all your shipping needs.”
“Such a great experience! Sam was SO helpful and went the extra mile with what I needed. The signs I ordered were discontinued, and she called all other offices to ship in what was left in order to fulfill my order. And to top it off she even put together the stands. Such amazing service!”
“Amazing service!
I had to stop in a bunch for different things and even when they couldn't help me they did help me by giving advice and more, how awesome the service was!
Last Saturday, 7/19 in the AM, those two guys need a raise, they were amazing!”
“I was expecting something awful given other reviews but I have to say Aaron’s customer service was top notch. He helped me figure out the best way to ship a couple of oddly sized large packages. He was professional, knowledgeable, proactive, and kind.”
“I went in to the Getzville Post Office last month to get a passport picture taken and send my completed application. They couldn't have been more helpful. They saw that I had signed the application in blue ink instead of black and gave me a new form. They took multiple pictures and included more than one with the application to be sure that at least one was acceptable. They had pre-addressed envelopes.
I explained that I needed it in about ten weeks and they told me that I didn't need to pay extra to expedite it. I received my new passport in 17 DAYS. Thanks for the help!”
“By far this is the most reliable trucking company I've found in the past 11 years. In the past, whenever I've had to hire a freight co. to go into a NJ port, I pretty much have to say a prayer ahead of time because some companies are so unreliable; costing businesses hundreds to thousands in drayage fees. Since I started using ODFL on the regular, I have not had one issue and I always get my freight when they promise. Transport may run about 20% more than other companies but worth it in the long run.”
“I always mess up my transaction somehow when I come here ? but the lady with the short gray hair who works there is always patient and understanding with me anyway. I really appreciate that. Shout out to her”
“Danielle went above and beyond for me !!! Outstanding customer service and takes her time giving all answers and directions even when there’s a line up ! Highly recommend this location !!!”
“When I come to the Ups store to return something I’ve never had a problem and there always nice and very understanding. Everyone is polite and is knowledgeable of what to do. Today I had a store taker named Nicole do a return for me it was quick and easy and she was nice and understood what to do.”
“Whenever I go here for a return, the blonde woman who works there is so pleasant, organized, prompt and kind. What a great employee, she always brightens my day. Especially when returning things that don't work- already a little aggravated from unrelated incompetence. She is a peach. Give her a raise cuz she's always running around and gets things DONE, quickly and the right way. Lovely to see you everytime mam, you are winning at life!”
“Today I went to the UPS store to puck up my packages as I always do. I frequent the store often so they know me by name. I purchased a gift for my sister which I was bringing with me on my flight home for Christmas on Monday. The package was delivered yesterday 12/20 at 9:45am. I stood in the store for 40 minutes while they were looking for my package that the clearly lost. Despite me telling them I'm flying out Monday, will not be in the state , and this was a gift, this man had the audacity to tell me me I was not being sympathetic to HIM! I explained that Amazon would not refund my money because it was delivered to the UPS store and handed of to an attendant. He could care less about my concerns, the fact that they lost my package, that I would now have to spend even more money shopping for a gift, or the inconvenience. He was so disrespectful to me that another customer intervened, and he turned around and told her to mind her business. Throughout this process he still will not even discuss a refund for the items they lost and would only say I will call you Monday, when he had already been informed that I was flying out on Monday. I spend hundreds of dollars in this store every year and loyal customers do not deserve to be treated like I was treated today. I will be contacting the UPS corporate offices as well.
Update: The guy that was rude has been let go. I'm so grateful that the other staff heard me and stood up for me. I'm happy to be back at my favorite shipping provider, and I look forward to continuing to do business at this location.”
“Just called to see if they could help find a valuable misaddressed package which tracking showed as having been sent for destruction as undeliverable. Spoke with Brad who managed to intercept the package and called me right back. Great customer service. Thanks again, Brad!”
8:30AM - 5PM
725 Hertel Ave, Buffalo
Shipping Centers
“I am so surprised to see many negative posts about this post office. I have never had a bad experience there. I actually choose to go to the Hertel post office even though it is farther from my home. It is busy at times but the employees move customers through quickly.”
12:30 - 8:30PM
285 Cayuga Rd, Buffalo
Shipping Centers
“I was really hesitant to use this location because of all of the bad reviews. Everytime ive gone in there though, there has NEVER been a line, and theres always at least 3 different smiling people behind the counter ready to help. Ive never had an issue here or encountered anything but friendly helpful employees. Im also ALWAYS on the look out for this google reviews famous "jennifer" , HOPING to get a glimpse of the person who has generated so many bad reviews. Ive been using this location regularly for the last 6 months and haven't had the pleasure of spotting her yet.”
“I was in a time pinch for printed materials before labor day wknd and these guys REALLY came through for me! Went above and beyond to help me out. (Daniel deserves a raise!)”
8:30AM - 5PM
96 Seymour St, Tonawanda
Shipping Centers
“best usps location. always competent and able to help. they take walk-ins for passports on saturdays and the process is quick and efficient. couldn’t recommend this location enough”
Open 24 hours
650 Delaware Ave, Buffalo
Shipping Centers
“We are an older couple and had to bring in a 44 lb packagefor shipping today 3pm on June 6 2023. The two folks behind the counter were the absolute best. They helped us get the package in and took care of us in the most friendly, courteous and professional manner. They Rock!”
“Went in with my EZ Pass to send back as it was damaged. The gentleman working was able to reuse the same package and save me money and explained when it should arrive and I was in and out in 5 min”