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“Stopped in quick to look around and was greeted by Tom. He was not pushy, open to help us find what fit what we were looking for and we got to leave with a great car. I can’t speak for how it is after the sale yet but I would update with any issues. I highly recommend this place and Tom.”
“There’s a difference that sets these guys apart. Their attention detail and their honesty. There’s always going to be curveballs thrown at you, but it’s how you manage those curved balls that makes all the difference. Universal Imports goes out of their way to provide the best service and give you the best care and customer support. I have two high-end vehicles and I will not take them anywhere else.”
7:30AM - 5PM
1480 Ridge Road, Webster
Used Cars
“Great service at Klem’s today! They handled my NYS inspection, oil change, and tire rotation quickly and professionally. Everything was done right, and the staff was friendly and efficient. Highly recommend!”
“Ivan and Matt at the Webster dealership were absolutely fantastic to work with. This is the 3rd vehicle I have purchased from them and every time it has been an easy, painless and wonderful experience. Highly recommend them and very much appreciated their service. I'll be back for a 4th and 5th when the time comes.”
“I needed warranty work done and this location couldnt get me in until after my warranty date. They worked with me getting a write up done and got me in the earliest they could. Their shuttle service is wonderful and they did a fantastic job fixing it with no issues whatsoever. Highly recommend them!”
“Working with Giovanni on my first true car purchase was a great experience. He made it very easy and helped with all my questions. He made the process a lot easier for me. Would definitely recommend Balkan to everyone.”
“Great Car buying experience, very nice guy who was not pushy at all. Was super patient with any asks. Was expecting a car salesman who would try to push me into something that was not for me. However I was instead greeted by an honest, helpful business owner who worked fast and kindly. Would recommend buying any of his vehicles for a no-hassle process. Thank you Bill!”
“I've had the pleasure of having my vehicle fixed on a number of occasions at North Coast Auto. Very professional service individuals who took care of what needed fixing. I originally went in for to have them look at what I thought would be a new muffler installation. It turned out that they could fix the muffler without charging me 1400 for a new catalytic converter and muffler system. I immediately liked these guys when I realized that they just saved me $1,000 instead of charging me. Then I went in again for a because my check engine light was on. It turned out to be nothing and I don't even think they charge me for that visit. All in all, I just trust that North Coast Auto will take care of me and my vehicle and I don't have to worry about them overcharging me. It's good to find a mechanic you can trust who is also courteous and professional. Highly recommend”
9AM - 6PM
726 Ridge Rd, Webster
Used Cars
“Excellent service from start to finish. The staff was professional, honest, and very helpful throughout the whole process. Highly recommended to Yilgor (Car Nation)”
“Great experience with Juan, Scott and Jay! They made us feel like we were their top priority. They went above and beyond to make sure we were satisfied, even answering texts at 4am! We like the perks with this dealership so much we bought two vehicles! Thanks team, way to work together!”
8AM - 5:30PM
7494 Victor Mendon Rd, Victor
Used Cars
“My son’s used car that we just bought a little over a month ago had the check engine light come on and I called to get it in to be looked at. I was very upset on the phone and Mike made me feel so much better. To just bring it in and don’t think the worst before we know. I’m a single mom and the mechanic I originally brought it too said it could be so many things so I got super upset but Mike made me feel so much better. I highly recommend just on the fact that he cares.”
“Amazing! When I tell you I only had 300 to put down today and was able to get approved. I was still able to get a decent nice car that fits me throughout a pretty good selection of car. When you go look for Josh!!! No one else! Josh!!!”
“Chuck did a absolutely amazing job. He worked until I was approved for our new car. All the guys here were absolutely amazing and friendly very accommodating it was a pleasure buying from here.”
“I recently
had my card towed to the Mazda dealership on west Henrietta rd. I had an excellent experience with the service associates at this dealership. I need to mention that Dave S went above and beyond, helping get a claim documented thru my extended warranty, which basically the dealership didn’t work with anymore because of the incredibly long response time making it not feasible for the service personnel to work with on a daily basis. Because of his kind and professional patience I will be able to
get a partial reimbursement for this expensive repair for items covered under the warranty.
I just wanted to pass this information on noting that this type
of customer care is unfortunately rare. Kudos to this dealership for hiring knowledgeable and conscientious associates like Dave! I have spent a good part of my career working in customer services and can say that my experience with Dave at the Henrietta Mazda location was exceptional.
Thank you!”
“Had the pleasure of working with Russ at Marina Auto Outlet for the purchase of a used vehicle. I was very up front about what I needed and knew what I was looking for. He was super accommodating with my timeline as I was replacing a totaled vehicle and was waiting for that to finalize before buying.
He worked with me on the price, found the best financing option for me, and made sure I could test drive the car one more time even on a day he wasn't at the dealership. Day of purchase couldn't have been easier. In and out in less than 30 minutes with all the paperwork signed and keys in hand. Thanks to Russ and everyone at Marina for the help!”
“Everytime I go to Hoselton I am always treated with respect and completely informed on the services needed, cost of those services, and my questions are answered. I truly appreciate this as I am an educated person, but don't know a lot about cars; it is comforting to know I can rely on the staff to honestly explain things to me in a way I can understand without being condescending. I appreciate that I am not overcharged for services and even told that I can hold off on some services to a later time to meet my financial situation. Thank you! I have been a customer for over 25 years.”
“Josh was great. He.let.me.look around and not hassle.me.over getting inside to do paperwork and run credit checks. This is my 2nd car from them and worked with Josh both times. More than pleased.”
“Had a great experience buying our daughter’s first car. The staff were helpful, friendly and flexible with times calling to see the car & payment of deposit etc. The process was very smooth. Communication was great. Good guys, friendly atmosphere & my daughters were happy with the car”
“I live in Toledo Ohio, and drove out to Rochester to by a Passat (exact low mileage, make, model, and color I was looking for). John was up front and disclosed a defect on the trunk. I was ok with the defect and ended up with a great car that exceeded expectations. John worked with me by coming in early so we could get back on the road. I it was a wonderful experience.”
6:30AM - 8PM
135 N Main St, Fairport
Used Cars
“Top notch service from the two owners! Very trustworthy and efficient. Wouldn’t trust anyone else. My entire family brings their cars to Baris. Highly recommend!”
“If I could give 100 star review I would! I seriously cannot rave enough about the customer service and true care I have recieved from Courtney at Van Bortel Village motors working with Marnie at Van Bortel Subaru on an ongoing 6 week car issue. I bought my first ever Subaru at the end of March when I new I would be moving to Vermont shortly after purchasing. Sadly, after owning my car for only a month and less than a week after moving to Vermont, my car's warning and engine lights all came on. It has been unfortunately a frustrating ongoing issue (with multiple hiccups all related to sensors going off even after they try to fix them) as the dealership here in Vermont tries to figure out and diagnose what the root cause is. (I have learned since moving things take longer in Vermont!)
Courtney has literally been a savior through this whole stressful process. She paid for my rental car (I don't know how I would have gotten to my new job and apartment veiwings without it!), has been working with the dealership here and approving them to keep replacing parts here to find what the problem is even if it doesnt fix it (even when some parts have pretty hefty price tags on them she still approves) and has reassured me even when I'm miles and miles away in another state, that she will get to the bottom of this and proposed alternative solutions if they cannot fix my car up here in a timely manner soon to make sure I can get a car and get settled completly in my new home. It's seriously the most amazing support from Van Bortel Village Motors knowing that I'm not just being ignored or brushed off and left to figure out the mess by myself up here after a new move and not owning my vehicle for very long. I feel many dealerships would not be as accommodating or helpful moving out of state, but Van Bortel Subaru really does have the best service EVER and when I do eventually move back to NY state I will be a customer for life there!
Sometimes things just happen and unfortunately this was one of those times where luck was against me with my car, I know Subaru did not sell me a bad car, it was just bad luck the lights came on and incredibly grateful for their ongoing support and assistance to get me back on the road”
“Went in here from a ad I saw posted on Facebook. I was struggling to find a reliable auto dealer that wouldn’t take advantage of the fact that I had no knowledge of cars. I found a safe,clean, and reliable vehicle for me and my kids and didn’t feel like I was being taken advantage of. Bob showed me multiple vehicles in my price range and didn’t push me at all. He gave me full details, carfax reports, wrote out all the numbers and “what if’s” for me to GO HOME and think about. I was pushed by the big car companies to make a decision right then and there and I don’t like that pressure. Being shown 5 vehicles that were in my price range and needs and given the opportunity to go home and think about it? Amazing. He did not call or push me and I ended up taking the vehicle of my choice to my mechanic who has been a long time friend. He wrote up what he thought it should be sold for and the one issue he found (a loose light bulb) and I brought it back to bob. My own mechanics value of the car was higher than the price tag from bob so I was sold. Highly recommend if you’re looking for a non pushy used car dealer in the Rochester area!”
“Recently just bought a car from Josh right after Christmas and I couldn’t be happier. He found exactly what I was looking for and was very attentive to what I needed. He handled everything amazingly and I had to do just about nothing with paperwork and the stress of the DMV. He answered every question I had and honestly still does if I think or need anything. I would recommend this place 100 times and absolutely would purchase again.”
“Bought my girlfriend car and anytime there was a problem they fixed it no problem and when I did have to pay the prices were very reasonable I definitely recommend them.”
“I believe we all feel uneasy when our vehicle is in need of repairs. I've been looking for a mechanic that was trustworthy for decades now and here I have finally found someone. I haven't met anyone in this business that's as honest as Ron. He's fast, fair, and definitely takes pride in his work. I highly recommend this business.”
“Purchased two used cars from Peter and Sam. They were very savy and took their time to find great cars for us at a reasonable price. Could not expect better service before or after the sale. They were very conscientious and professional in everything they did. Would not hesitate to buy another car from them and would recommend Peter Gunn Auto Sales to all my friends and family.”
“I highly recommend this place, I've done my normal maintenance and the not so easy jobs that I don't want to do myself, I'll take it to Mike and he takes care of it in no time.. just today I got my exhaust installed and it was done in no time ,I got there at 8:30am and I was out by 10am with a big smile on my face and a quiet ride.”
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“The best car buying experience i've had yet and i'm 47 and have had many cars. Justin, the sales manager, was exceptional. We communicated every day via text until all the things were done that needed to get done to make the deal happen. He worked with us every step of the way making everything as easy as possible. I bought the car from him completely remotely without having seen the vehicle at all and felt perfectly comfortable doing so due to his honesty and obvious integrity. He also connected me with a great insurance broker in the area too that also was fantastic and did all the car insurance stuff for me. I couldn't be happier with my purchase or the entire experience. If i ever have to buy another car in NY, i'm going to Sutherland for sure!”