Advance Auto Parts at 1614 Penfield Road in Rochester is known for its helpful staff and wide selection of automotive products. Customers appreciate the store’s friendly service, with employees like Bailey, a certified GM mechanic, who not only checked fluid levels and topped off windshield washer fluid but also looked up specific parts such as batteries for motorcycles. The staff often go above and beyond, offering free services like battery testing, oil and battery recycling, and even helping customers with tasks like changing brake lights, sometimes lending tools or confirming correct installation. Shoppers find the experience quick and painless, often receiving personalized assistance from employees such as April and Nadine, who help locate parts and provide guidance. The store stocks leading brands like FRAM, Carquest, and DieHard, ensuring availability of quality auto parts. Customers also enjoy saving money through the Speed Perks loyalty program, which offers discounts on store items and gas at Shell stations. Overall, the store is praised for its helpful staff, availability of parts, and positive customer service experience.
Cordell went out of his way to offer us assistance. He shared his knowledge and helped us with a purchase.
February 2026
Stopped in for a new battery for my car key fob. Employee was very helpful and went above and beyond. He installed the battery for me and took the time to show me how to do it so I could install a new battery in my 2nd key fob! Thank you for the great service!!
February 2026
Always friendly and have what I need. Perks are a nice bonus also!
