The AT&T Store in Rochester provides phones, tablets, smartwatches, and connected devices from popular brands, alongside wireless data plans for every need. This includes flexible prepaid phone plans with no contract and popular unlimited data plans that feature nationwide 5G service at no extra cost. Customer reviews consistently highlight a very helpful, responsive, and knowledgeable staff. Multiple customers report being very satisfied with their experience, with one noting it was probably the best experience at any phone store. The staff is commended for being kind, patient, friendly, and for not showing frustration even during complex or stressful situations. They are recognized for helping customers set up new devices, transfer information, fix long-standing problems, and navigate difficulties stemming from online orders or support calls. Staff members also assist customers in making good choices to take advantage of current trade-in deals for new devices and accessories. Customers express gratitude for the team's persistent efforts to resolve issues on their behalf, describing the service as customer service at its finest.
I’m so excited today for the service I received with manager Alex Kavulich at this Store.. I wish I could make it 10 stars but it’s only 5 stars. Alex is a great Man with an awesome customer service at all time.
February 2024
Ebony helped my brother transfer information and set up his new ATT Samsung phone. She was very kind and knowledgeable. Staff at this store were very helpful and responsive after we had some difficulties with ATT online website when ordering an upgraded phone. Thank you Ebony!!!
November 2023
I got the iPhone 15 Pro Max withtbhebpremuim unlimited plan.. The phone works amazing and the service is light speed.
