Cricket Wireless Authorized Retailer
Cricket Wireless,
Electronics ,
Mobile Phone Accessories ,
Cell Phone Stores
Hours:
3755 Dewey Avenue, Rochester NY 14616
Hours
About Cricket Wireless Authorized Retailer
This Cricket Wireless Authorized Retailer is highly recommended for its excellent customer service and great deals. Customers have expressed being "so pleased" with the assistance provided, especially when switching phones or setting up new lines. One reviewer noted that a representative "overly met my expectations" and provided a "phenomenal experience" with "patience."
The staff are described as "super patient and clear," with one individual being called a "stellar employee" who fixed phone issues "in minutes." This employee is praised for being "so good with customers" and providing "good customer service" that is "amazing" and "impressive." Customers feel taken care of, with one saying, "If he can't help you then it can't be done." The location is considered "the absolute best" by a loyal customer, and another reviewer appreciated the ease and comfort of getting a "new affordable line" after a "horrible experience" elsewhere. The team is also commended for offering "good deals on a new phone and plan," making Cricket the "best choice" for many.
Most Recent Reviews
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August 2026
Excellent on the spot service from Tim to help a disabled man. When his phone was accidentally destroyed. He was patient with us helping us get a new phone and his information carried over. As a caregiver, patience and kindness is appreciated. We switched to Cricket and are happy we did.
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May 2026
Tim (the manager) is by far amazing ! He does everything he can to get you the best deal possible. Definitely come see him!
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November 2024
So PLEASED with working with Tim on helping me switch phones and a deal I could not pass. Tim's customer service overly met my expectations and is highly recommended if you want a phenomenal experience. Thanks Tim for your patience
More Comments(46)
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