AT&T Store in Rochester offers a wide range of phones, tablets, smartwatches, and connected devices from top brands. They provide flexible Rochester prepaid phone plans with no annual contract or credit check, as well as popular unlimited data plans that come with nationwide AT&T 5G service at no extra cost. Customers praise the helpful and accommodating staff at this location. Kevin was praised for letting a customer charge their phone during a delivery emergency, while Cory was commended for resolving the customer's phone issues without referring them to the tech line. Ben, in particular, was described as patient, knowledgeable, and helpful, even finding a lower-cost plan option to save the customer money. Customers express satisfaction with the service provided and say they would return to this AT&T Store location.
I was in this store today and needed help with my new phone and Kevin was very helpful and patient with me . Great customer service. Very informative. Thank you very much.
March 2026
Ryan gave me many options to choose a phone based on my budget and was helpful with the set up.
March 2026
Kevin G was a great help and provided great customer service when helping me setup a new plan and ordering a new phone. Thank you Kevin!
