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“The BEST UPS store around!!! Any time I need something copied, it's finished well before I need it!!!!! I hope Managment knows how great their employees are!!!!! thy deserve a BONUS!”
9AM - 5PM
1029 Lyell Ave, Rochester
Mailbox Centers
“Very nice young man helped me move packages from my car to the store to be shipped. Treated me as a family member. Absolutely ? % score on customer service and how smoothly everything went.”
9AM - 5PM
1029 Lyell Ave, Rochester
Mailbox Centers
“I recently posted a negative review about this business, I am retracting my complaint because it was wrongfully directed towards this business, they had no part in the original issue. I will say the customer service seems to be exceptional as I was given a response to my issue almost instantly. Thank you for offering to resolve my issue in such a timely manner, that kind of customer service is nearly impossible to come across these days!”
“I dropped off a pair of tires and the associate at the counter said that the young man would help me bring them in from my truck. I was impressed with how polite they were and their willingness to help. He applied the shipping labels as well. A trip that I thought would be difficult turned out to be very simple. Thanks again to the staff at this store.”
“I went to this location on 11/28/25 at 1:45pm. One young man was dealing with two lines and handling phone calls, all with a smile on his face. His manager had to step out to get supplies from a different location and he handled the rush alone so well! I did not get his name, but I hope a manager sees this, checks the schedule, and gives this young man the praise and recognition he deserves. Excellent customer service!”
“I came in today needing to hand in government paperwork to fax in the dark skin woman was so amazingly great friendly had full personality which represents Park Ave beyond that the woman she was training was thrilled to learn because she had a great manager to train her and show her how to learn I haven't been here in a while in a lot of changed for the best plus the hand in paperwork that's embarrassing and you're treated very kindly”
“I was greeted by a very nice woman and she was also very carful and knowledgeable of what I needed shipped. Very pleasant to work with. I believe her name was Rosa. You don’t get good service anymore so she made my experience nice!”
“I ship documents here pretty often. There was a decent line this AM and Jeremy was working alone, on the phone with a customer who seemed upset. He was doing a great job of keeping calm and trying to deescalate the phone conversation, while a line of mostly impatient people stood there sighing and rolling their eyes. When he was able to get back to serving the folks in store, he continued his calm, professional demeanor, even as more and more people continued to stream in. I appreciated his temperament and professionalism, and I hope whoever handles staffing for this location does right by their employees and gets enough hands on deck to serve the volume of customers.”
Mailbox Centers
Mailbox Centers
Mailbox Centers
Mailbox Centers
Mailbox Centers
Mailbox Centers
Mailbox Centers
“I was dreading the experience of having to ship a 75 lb mixing motor from Rochester to Florida, especially since i had not done anything like this before. I found that the price at UPS was competitive with other shippers and the staff at this Henrietta store handled the process (including packaging) with ease and professionally. Interestingly, the staff seem to be eager and happy to have such an unusual object. The mixing motor arrived at its intended destination in excellent condition , and well packed (as commented on by the purchaser. I will definitely use this UPS store when I have any future shipping needs. I heartly recommend their professionalism and competence.”