The UPS Store #0165 in Rochester is a locally owned and operated business that provides a variety of services, including packing, shipping, printing, document finishing, mailboxes, notary services, shredding, and faxing. Located at Brighton 12 Corners on the corner of Elmwood and Winton Rd, it is praised for its courteous and helpful staff, making visits a pleasant experience. Customers appreciate the friendly atmosphere and the team's attention to detail and customer service. Although there was a concern regarding misleading information about notary appointments on the website, the employees were kind and directed customers to nearby services. The store is conveniently situated near ESL Bank and Bagel Land, making it a central spot for shipping needs and securing mail. Many customers noted the efficiency and knowledge of the staff, which has led them to consider returning to this location over others in the future. Overall, The UPS Store #0165 is recognized for its excellent service and a commitment to customer satisfaction.
I came in to have a package shipped. What I needed was more complicated than I expected (because my package was not boxed properly). The staff was patient, friendly and helpful. I left feeling that I was taken care of by customer service professionals!
September 2025
The staff are amazingly courteous and helpful. It actually is a pleasure going there. That’s not always the case at every location.
August 2025
Tatianna did an excellent job printing my email files
