Verizon’s Rochester store provides a range of services for mobile, 5G home internet, and business needs. Customers can visit the store or shop online, with options for in-store pickup, free two-day shipping, express lockers, and same-day delivery where available. The reviews highlight both positive experiences and areas for improvement. Many customers praise the staff for their helpfulness, knowledge, and friendly attitude. For example, one customer was impressed with the exceptional assistance from employees in the Victor Eastview Mall location, especially a staff member who quickly set up a new phone and smartwatch, saving the customer from switching carriers. Another reviewer commended Jonathan for his thorough, knowledgeable, and humorous service, describing him as a model employee. Staff members are recognized for their willingness to go above and beyond, even if waiting times are longer, as seen when a representative stayed until a phone was set up. On the other hand, some customers experienced frustrations, such as long wait times and unhelpful service at the Jefferson Rd location, where staff appeared uninterested and rude. Despite these issues, most reviews indicate that the Rochester Verizon store is a good place for assistance, with staff dedicated to customer satisfaction. Overall, the store is appreciated for its quality service, helpful employees, and efforts to make customers feel taken care of.
staff was super nice and the overall experience was amazing
February 2026
Navaid was Super friendly, great at multitasking and very knowledgeable and efficient at getting the job done of helping me purchase a new phone
February 2026
Dee, at the Eastview Mall store, was excellent and very patient. He was a delight to work with. We spent close to 3 hours getting everything changed from my old phone to my new phone. The hardest part was getting the SIM card activated on my old phone.
