West Herr Collision Center Rochester has received numerous positive reviews for its exceptional service and quality repairs. Customers have praised the staff for their friendliness, communication, and professionalism. One reviewer highlighted the assistance from a team member who not only fixed minor damage on the spot but also went the extra mile to buff out previous scratches. The front desk staff, including Tina and Dawn, have been noted for their fantastic service and providing reassuring updates throughout the repair process. The shop has successfully handled repairs for various vehicles, including luxury brands like Mercedes Benz and Volvo, with customers expressing satisfaction in the quality of work. A former body shop manager was impressed by the attention to detail and alignment of parts in their repair, noting the truck was clean and ready for pickup. Even in challenging situations, such as major accidents, the team has managed to restore vehicles to like-new condition quickly and efficiently. Overall, West Herr Collision Center Rochester stands out for its commitment to customer satisfaction and high-quality repairs, making it a preferred choice for collision services.
They did an awesome of getting our car back on the road in a timely manor. Honest and hard working, always put the customer service first above all.
March 2026
Brought my car here to get the damage fixed that was done well my car was getting fixed. There were very quick and it looks like new. Very good job done
January 2026
I took a 2022 Dodge Charger with passenger side damage to West Herr. They were totally professional did a great job especially with the paint and would recommend them to anybody!
