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“The manager Lorens and the assistant manager Tim helped me with all my problems. Their customer service was great and I will for sure be coming back if I even need help. Thanks!”
“Mayra made my experience heavenly and hassle free. She helped get all of my pics, messages, and contacts onto my new phone with ease. Mayra explained everything I needed to know in a way that was easy to understand, and made me feel heard when addressing my concerns. Make sure to wait for Mayra on your next visit she's great. Thanks for the help!”
“Sergio and Peter were super helpful. They were both friendly and courteous.Overall, I had a great customer experience. Their knowledge and assistance was greatly appreciated.”
“They are fantastic here! Caleb, Arbon, and Emre were so accommodating and professional. I haven't bought a phone in years and they were all so helpful! My phone was taking a long time to transfer my data from old phone to new phone and they stayed after store hours to accommodate me! I did come back the next day to finish the transfer. They welcomed me back and were so friendly. I highly recommend this location. I'll definitely be back. Thank you guys!”
“Nicole is the woman they myth the legend. As well as everyone else here but Nicole was able to make my wishes come through. She helped me through the whole process of transferring my Apple information over to my new phone when I had no WiFi or Bluetooth. She watched my phone for me and helped me through the whole situation. Talk about a blessed being the answers NICOLE. She held it down fr gave us motion in the ocean I am complete because of her.”
“Today I got into nearest store Spectrum located over here with request how to lower my bill for Internet and Mr George was so professional, knowledgeable and attentive. I was provided with information which allowed me to enroll another city program. Great service and nice part of local business infrastructure community. Thank you, guys”
“This review is long over due since July of 2024.
We are extremely grateful to Mike, the store manager. He was honest from the start about the type of plan, pricing and everything. We told him how unhappy we were with our prior cell phone carrier.
Mike, introduced us to Vanity, a store associate who is the nicest person you’ll ever meet. Vanity, set-up and completed our entire order seamlessly. If we had any questions she would reach out to us. If we needed to purchase additional items she was our go to person for any and all of our transactions.
Last but, not least I the wife after visiting this location several times got to meet Amy, the assistant manager. While Vanity, was away Amy tried to help me with a technical problem. Amy, was amazing and related our message to Vanity.
We are very grateful for the support and commitment you have towards your customers. Thank you for being so extremely supportive and kind.
Vanity, you are aces! T-Mobile, needs to promote you to an upper management position. T-Mobile you are lucky to have an employee with such natural talent.
For the T-Mobile team member Vanity, at the Rockland location off Richmond you deserve (10) stars.
We are proud to be a part of the T-Mobile community.
Kindest regards,
The Rodriguez Family”
“The customer service at this store is always incredible. It’s also super clean, organized and efficient. The manager Candace is kind, so quick and amazing at her job! I could not have asked for a better experience - we have been with Tmobile for 15 years and intend to continue to do so due to stores like this one!! 10 out of 10”
“On the evening of 1/27/24, I walked into the Verizon store on Richmond Ave to determine if I was going to pre-order the new Samsung Galaxy S24 Ultra. Without waiting too long, I was greeted by Jose, who was both knowledgeable and friendly.He patiently waited for me to express my wants and needs and answered all of my questions. Please continue to hire model employees like Jose, who go above and beyond to exceed customers' expectations. His professional skills and deep knowledge of the company will help to retain and attract customers.My experience was Five Stars, and I would definitely do business again. Thank you, Jose, from the Richmond Ave Verizon store.”
“Just want to say I was a customer swapping out cable boxes and purchased a new cellphone. The salesman Davon went above and beyond in helping me with the phone and learning about it. He is definitely an asset to this company”
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“Aurora has been a wonderful partnership to PCCS over the years. They have provided us with unwavering support. From urgent matters to small day-to-day hiccups, our team is confident that Chris G. will resolve matters quicky & efficiently. Much of the work we do administratively at PCCS relies heavily on computer usage and technology and we are grateful for our partnership the with well-versed & highly efficient team at Aurora.”