Victra is a Verizon Authorized Retailer in Staten Island offering a full range of wireless devices, accessories, and device protection. The store is described as roomy and clean. Staff are consistently noted as courteous, professional, friendly, knowledgeable, and very helpful. Customers report being greeted immediately upon entering and receiving great service. Multiple employees are highlighted for going above and beyond, ensuring new phones are set up, making transitions seamless and stress-free, and being patient, kind, and informative. The service is credited with alleviating customer anxiety and creating a positive experience, leading to high recommendations. It is noted, however, that this location does not take back Fios equipment, which must be returned to another site. The store's mission is to connect technology to life in a trustworthy way.
The staff was pleasant and very helpful. I would highly recommend this store location.
June 2026
Brook is absolutely wonderful !!! The entire staff and manager were great amazing!! Brook is so knowledgeable ,organized and extremely personable. It was a pleasure!!
June 2026
Phenomenal assistance. All questions were answered. And I left with a clear understanding of what my bill would be.
