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“Clean store, well trained staff that are attentive and informative. Every part of the store was well organized. Also they display the items with the labels facing you. It makes shopping there easy and enjoyable.”
“I try not to go anywhere else for my building/home improvement supplies if I don't have to. The Manager Mike S. is the absolute best! He always goes above and beyond, answering an infinite amount of questions and advising me on every meticulous detail of all my home improvement needs! If I bring him a concept with no idea of where to even start, he not only compiles the list of supplies for me to complete it with, but also comes up with an efficient step by step process to bring my project ideas to life! (Or he refers me to a reliable source that can do it for me when he knows I'm in way over my head... ? in which case, he will then coordinate with BOTH myself and the contractor I hire thru the entire process, keeping me informed of everything along the way!) And on the rare occasion that any problems arise with any of the products that I purchase from Lenco, he's always got my back and does everything in his power to rectify the situation. I wish he could be my own personal project manager for all my home improvement needs, but sadly he's already taken!! ? Lenco is lucky to have him!”
“Schuele Ace Hardware is exactly what a neighborhood hardware store should be. The staff are helpful, knowledgeable, and willing to take the time to point you in the right direction. You can walk in with a project, a problem, or even just a vague idea of what you need, and someone there will help you figure it out.
The store is well stocked, easy to get through, and far more convenient than wandering around a big-box store trying to find someone who knows what they’re talking about. It has that old-school Buffalo neighborhood feel, but with the products and service you actually need.
Great local business. Highly recommend.”
“This feels like the biggest Valu I've ever been in. As with them all, nice staff and good products. No complaints. Wait one complaint: I would prefer a variety of watering cans, instead of just one size. I need a small one for my indoor plants.”
“Excellent costumer service, I coming to exchange a small generator, for bigger one, all the transaction was smooth and I’m very happy whit my purchase.
I recommend this harbor freight tools”
“I make it a point to shop at Valu for all that they offer and stopped going to the big box stores if Value has it. They are a locally owned family business, that is supportive of the community and they welcome all no matter your political perspective. Weekly sales help round out prices of higher priced items. Purchasing from local owners is great for our community and helps strengthen or community.”
“I bought a grill that was on sale. It was a great deal on a really nice grill. The workers measure the opening to my suv and needed to take a side tray off to make it fit. The screws were quite pesky and it was taking some work to loosen things up. I apologized for the extra work they had to do, but everyone responded with " it's not a problem at all" Super Job to all of the staff! Thank you so much. I will be seeing you guys soon.”
“If I'm in the area I'll come to this hardware store because they have a lot of items that you can't find at the other hardware store in Hamburg , like a larger selection of fasteners and other things a serious DIYer might use. It's one of the last remaining old school hardware stores that can still compete against the big chain hardware franchises.”
“I use to go to that very large store where you would have to walk a half mile looking for someone to help you. And when you got there, they weren't ! Not this Value store in Lackawanna ! They will find you ! I have found everything I needed here. The workers there are amazing. I wish I could remember all their names because each one deserves recognition. Friendly, kind and helpful. I was just in there yesterday for batteries and the woman cashier went out of her way to get the number for the type of battery I needed. Thank you !”
“First time visiting Hector’s Hardware to buy paint supplies and I was immediately greeted and offered help, which I really appreciated. The gentleman who assisted me was kind, friendly, professional, and very knowledgeable. He made the whole experience easy and pleasant. I’ll definitely be back - I just wish it were closer to my home because it would be my go-to hardware store!”
“This hardware store has a variety of items and is located in my neighborhood. No need to go to a big retailer or when I need one or two items and can get in and out faster.”
“Show the prices may be a little higher than home Depot but I'll say this, when home Depot is a ghost town, if I'm walking around looking for something someone always comes to help me at Value”
“I have been to this hardware store many times it is the best around the owner and staff are so knowledgeable about Everything kind they know what iam talking about just a old fashioned hardware where years ago you went into one and the owner knew how to fix everything well this is the place probably only one left with this kind of helpful people and we all have been to home depot they hire people for the paycheck they don’t know what their looking for no help what so ever thank you Hectors”
“Came in for Lamp part to rebuild/update electrical on a 50 year old lamp; Employee Rick was very knowledgeable and knew where to look and helped me find the right part to fit/replace/rebuild. Staff always friendly and helpful, this time really knew what I would need and where to find it.”
“I have been a regular customer at the Hamburg location for several years
I can't say enough how pleasant, knowledgeable and professional the staff is. I would personally like to acknowledge Tim who on more than one occasion has gone out of his way to assist me”
“Great little hardware store. Had everything I needed. Even took my order, ahead of time and held on to it for me for 10 days before I came to pick it up. Verona went the extra mile ! She is so dedicated to her customers and their needs, very pleasant and helpful! She is an asset to that store ! Thank you Verona for going above and beyond for me ! You really gave an impressionable customer service!”
“Staff are polite and eager to help. There have never been more than three customers present regardless of the time or weekday. Store is too large for the amount of merchandise stocked. Items are displayed well and priced correctly. Front entrance could be more aesthetically welcoming. Store feels like stepping back in time instead of keeping up with technology and trends. A good location for grabbing paint, caulk, and small hardware.”
“They have an excellent selection of lots of things! I didn't think I'd be so excited to shop at a hardware store before! It definitely has the stock to entertain us females. It is now my go to store for all the things I used to outsource from the big box stores.”
“Amazing experience. Will def. Be returning. As a female going to the hardware store can be degrading, even though I know what I'm talking about. Not here. The staff was knowledgeable and made me feel welcome.”
“VALU - “The Boutique for Mans”
A place where I had opportunity to buy good tools and receive gentilese from servers.
Everytime I am in East Aurora is a time to see this good store.
I live in Brazil.
Hugs to people of VALU and customers.”
“Long overdue, this store has thee best customer service, hands down. I’m in there several times a week, like seeing family, knowledgeable, helpful… really can’t say enough…. Hope this store never leaves”
“Service is great employees are fast and friendly. if you order online you can show up same-day and stand at the counter they will get everything you asked for right then and there , Only because the Mrs. ordered it just before we got to the store otherwise it's already waiting for you lol”
“My sister & I have been dealing with the Blasdell, NY store for years. It's the only Home Outlet store we ever visit. Dan (store manager) is the best! He has helped us through countless remodels. He is always patient, listens and is happy to help guide us. Everyone at this store is amazing! We will always go here for our home improvement needs.”
“I absolutely love this place. The staff is so personable. They help you with any questions you have. The prices are very reasonable and I really like that. I can drive up to get the things I need for my hobby farm right next door. Keep up the good work. You all are doing a great job!”
“Had the equipment I needed. They were very informative about the equipment I purchased, and took the time to show me how it worked. Very customer service oriented. Good people.”
“Ryan was a great help getting me my supplies and answering questions. You must be an hvac business, you can't walk in off the street and make purchases. This is a store for professionals, in the business.”
“I dont leave reviews, but this place is amazing, first of all, dan, best customer service and mannerism ive ever had the pleasure of experiencing to the point i felt as if i got teleported back into the 80’s in a state with southern hospitality, 2nd, the selection of parts and tools is like a home depot crammed into a small store, they have everything you need, I hope I have a reason to go there again soon just for the refreshing experience of genuine proper human interaction”
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“Good selection of tools to rent. Brought up that the snake I was provided was slipping because the belt was so loose. They worked with me to figure it out. Will definitely be back”