If I could have selected less than 1 star I would. I expected premium service from a Gucci Store at the Westchester Mall but that certainly did not happen. The staff was rude and anything but helpful. I assure you customer service and client satisfaction is NOT alive at Gucci.
September 2021
Extremely helpful staff willing to answer all of my questions and let me try on a dozen bags for size. Couldn't have asked for better 'white glove' treatment. I felt like a completely welcomed guest! Shout out to Chantay for her unbelievable personal touch!
February 2021
Terrible customer service. You would expect high end service. Brand new bag with a zipper defect. Never worn once. Receipt in hand. Only a couple weeks old, for Xmas. Should have given me a new bag. Instead have to wait 6 weeks for a repair on a brand new defective $1,500 bag.Also was given an attitude in the store.
