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“Mngr Yasmin Rosado went above and beyond for me. Fixed my issue when others couldn't. Soothed my anger and frustration and saved me from doing something i didnt want. I am a loyal customer to her forever. THANK YOU”
“Came in for an upgrade and stayed about an hour till the transfer finished. I just want to applaud the staff for the level of patience and professionalism that I witnessed. When I tell you I have never witnessed someone ask the sales rep “how do I turn my volume up” or someone actually go into a fit cause their bill is 50 cents higher, just props to the staff for keeping it professional and a big shoutout to one of the sales people I forgot his name but his facial expressions while being asked these incredibly ridiculous questions had me bursting out laughing. 10/10”
“Ran into the store right before closing with a dead phone and 0 hope. Carlos and Rachel took their time with me and helped me upgrade my phone with ease! 10/10 service super grateful to the both of them.”
“I had an amazing experience with Loudres at T-Mobile. They were super patient, professional, and went above and beyond to help me fix a complicated billing issue. They explained everything clearly, made sure I understood each step, and didn’t stop until the problem was fully resolved. It’s rare to find customer service this good-huge thanks to them for making the whole process stress-free. Highly recommend!”
“I visited the 6 Executive Blvd location on October 25th and your customer representative Louis was beyond impressive. His personality, demeanor, knowledge and attention to customer service is beyond incredibly amazing. He is the example of what all customer representatives should be like. Great job Louis !!”
10AM - 8:30PM
8000 Mall Walk #7060, Yonkers
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“Went to visit this store due to an issue with online customer service. So glad I did, everyone I met there was so friendly, helpful and patient. The store Manager Mariana was the most diligent multitasker I've seen. She was able to help me resolve my issues with the online team. Then she had the experts Jose and Marvin help my family and I open a new account. Marvin was the closer, he was knowledgeable and got us all set up. Though the store got busy while we were there, we never once felt rushed or ignored. Great job to T-Mobile at Cross County!!”
“Was here a few days ago to upgrade phones since Verizon was offering a free upgrade. Raphael helped me out. He was very knowledgeable, pleasant, and professional. I can confidently say that he helped me get the best deal I could have possibly received. He seems to really know the system.”
“Walked I to boost mobile store, woman was very helpful and knowledgeable. Had the phone I wanted and in 15 minutes I was with new phone all set up with plan. Excellent!!”
“Under new management, the service has greatly improved. I highly recommend visiting for some fantastic promotions. The staff is attentive and the overall experience is top-notch. Don't miss out”
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“Absolute professionalism. Excellent decor. Inviting, warm atmosphere conducive to problem solving and finding solutions. Lorena solved my problem. Professionally. Respectfully. And in the most timely and helpful fashion. T-mobile, pay attention.”