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“I visited this store for an emergency after my phone broke down while I was on vacation in New York. Charlie and his team were incredibly helpful in assisting me with a new phone and its setup. They ensured my phone line was fully operational before I left the store. The staff was engaging and accommodating. This store is tucked away in a corner near one of the Metro North train stations, and I would highly recommend it!”
“Mohammed was excellent. Very informed and helpful. He was pleasant and patient. He explain to my teenager how to care for her phone. And he showed me how to use my second line. Mohammed is great.”
“Aniyah and Dennis were so helpful and professional they convinced me to transfer my service from T-Mobile to optimum mobile Dennis very is professional and aniya is so so sweet best optimum store hands down”
“Victoria is great she Explain my plan and what new phones I can get and how much I can get them for. Her math was on point. She did very good. She informed me about a lot of things and a lot of promotions. I appreciate the store. I love it here. I won’t go nowhere else.”
“After going from store to store this location gave me excellent customer service experience. Elijah was friendly the whole time and made sure we understood the whole process. Not only did he help me with my issues he gave me an amazing promotion for the iPad. We run into some issues but the General Manager Devon came and quickly found us a solution. The whole time I felt understood and my problem was being taken seriously with great care. Other locations never gave me this type of treatment. I really appreciate Elijah and Devin making this one the best experiences I had with optimum. Whenever I have an issue I know I can count on them to take care of it. ⭐️⭐️⭐️⭐️⭐️”
“Wonderful customer service! 10/10! I lost my phone over the weekend and was patiently assisted for over almost 2 hours!! I was happily able to walk away with a brand new UPGRADED iPhone with even better service. Thank you so much for everything today.”
“By far the best store ever….,Anubis is very detailed and knowledgeable about all the products in the store and knows her job…,,I will make this store my on the go store to get all my products from Anubis.”
“Absolute professionalism. Excellent decor. Inviting, warm atmosphere conducive to problem solving and finding solutions. Lorena solved my problem. Professionally. Respectfully. And in the most timely and helpful fashion. T-mobile, pay attention.”
“All I was going to do was discuss an issue that I was having with my bill and leave, instead I met a business woman, by the name of Lynn Serrano. She was highly intelligent in the services that she was providing and explaining towards me and I really felt as if I was being sold by every single word that she was saying to help get me to purchase and product and I can completely say that I was and will be going back tomorrow to make a purchase. I was planning to stay no longer than 10 minutes but ended up staying for an hour. Think about that. Amazing customer service, very sweet, skilled and well spoken. 10/10.”
“Randy, Tenz, and Miguel were great helping me transition from AT&T to T-Mobile. They made a scary task seamless. I truly appreciate their dedication to making sure my data was backed up and that I was always satisfied. Very lucky to have them here in my closest T-Mobile store to my apartment!”
“Had a great experience I forgot his name already. He told me his name but I forgot lol he took care of me and my mom he definitely should earned a raise for best customer service got to buy iPhone 17 Pro Max online can’t wait thank you again”
“Have been a T-mobile customer seen 2003, Yes, over 22 years.
I was gonna to give up on T-mobile and go to a different carrier. Until, I walk in E.174St store in The Bronx. First of all it's very clean, shout out to the manger and staff there for keeping the store up. My experience was with Yali, I believe that's a part of her name. I'm an older man I'm not up on the new upgrade system.
She's took her time to explain to me what's was wrong with my phone and why I was getting extra charges and she's help with more space to my iCloud. I have the 14pro and basically
Yali said Mr. Shine it's maybe time for an upgrade. lol
She's showed me my options. So with that's been said, I was coming into the store paying my last bill with T-mobile instead getting an upgrade to the 17ProMax.
Thank you Yali for being so patience's with me. I appreciate you.
I will return to this location”
“I’m really impressed with T-Mobile customer service. The agent went above and beyond to help me. The CS agent ASTRA BERNARDEZ was patient, attentive, and super helpful. He took the time to explain everything clearly and made the whole experience smooth and stress free. Thank you again Astra.”
“I really want to thank Jade for all the help she Gave me and the courtesy that she had with customers is very good and I appreciate her and everybody should just come to Jade in Huntspoint. Thank you, Jade.”
“Amazing costumer service! I was assisted by Eddie today and he was wonderful! He was so kind, knowledgeable and friendly. He was able to explain my bill and ways that I can save money which was much needed! Thanks to him I had a wonderful experience and will definitely continue to go back.”
“I went into this optimum store not too long ago and Brandon helped me out. He’s super nice, patient and attentive. He made everything smooth for me. Definitely great customer service. Ask for Brandon next time!!”
“Ayman was extremely helpful and guided us appropriately during the drop-off of our old phones. He corrected a significant mistake made by his colleagues and saved us from a big headache. Thank you again, Ayman!”
“Mngr Yasmin Rosado went above and beyond for me. Fixed my issue when others couldn't. Soothed my anger and frustration and saved me from doing something i didnt want. I am a loyal customer to her forever. THANK YOU”
“Thank you Chris and Vinny! They helped me switch from an ancient iPhone 13 mini to a new iPhone 17, their patience to help me through the entire process made it a BREEZE!
Love being a Whitestone native with a good T-Mobile in the neighborhood.”
10AM - 8PM
2940 3rd Ave, Bronx
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“I visited this store twice, and Ms. Thayn provided exceptional assistance, demonstrating a comprehensive understanding of my needs and delivering outstanding customer service. She possessed extensive knowledge across all product and service areas, including my mobile devices and billing inquiries, and she adeptly addressed all of my questions. Thayn's remarkable work and excellent customer service are greatly appreciated.”
“Running into staff who are at work to leave smiles on costumers faces is the best feeling and I was never treated with as much love respect and patience from a staff like I did from Mairelis. Even after coming back and forth for days she never showed a sign of annoyance and always gave statements that made me walk out without my item but without a single anger and I feel like every costumer needs to come deal with a staff with that sort of capability because emotions is one of our number one components and one who can keep others calm no matter what deserves it all.”
“10/0 experience at this T-mobile location. Abraham truly warranted his title as an Expert. He walked me through my options for upgrades and had corrected some misinformation I had received from another rep at another location. He was patient answering all of my questions until I was able to decide on an option that best suited my needs. He was masterful at navigating the high-volume in the store with grace and professionalism!
When I went home, I conjured up a few more questions and called back. Abraham was on his lunch break but I appreciated his prompt and courteous follow-up he extended to me . His attention felt above-and-beyond.
Vicky was also an exceptional and bubbly rep in the store who was detail-oriented and kind while helping clients out.
You all have a special team here !”
“Albert was the best associate. He was so pleasant, helpful, and very patient. He greeted my dad and I upon entry. He was able to process my upgrade quickly and efficiently. I am very satisfied with my experience. I will definitely come back with my dad to upgrade his phone.”
“I went to this store on Black Friday and once I spoke with Panda he knew exactly what plan to offer me to port in my lines and internet package. While I was waiting for the process to be done one of the employees a white ma with gray hair offered me carrot cake and cup of water. The attention, the fast customer service, and the great hospitality I give it a 100.
Thank you!!! :)”
“I just purchased an IPhone 17 for mom from this location and I am very pleased with my experience. I called if they had the phone plus the color and they instantly picked up and confirmed. Zeus was such a great employee. He was very sweet, patient, attentive, and informative with my mom and I. The whole experience took less than an hour, stress free. Thank Zeus, will be coming back soon!?”
“Incredibly nice staff! Took my laptop and helped me immediately, and explained what was going on in a very clear way (very helpful as I know nothing about my laptop)”
“Kevin R was absolutely amazing.He was the only person on shift and was helping Multiple people all at the same time while being very calm and collected. Even when dealing with extremely impatient people, he kept his composure and spoke to everyone clearly. He is way too overworked to not own a store some day. Kevin R was absolutely amazing!”
“Went to this location to upgrade my phone and they went above and beyond. Ray and the young lady assisting him-can’t remember her name :( - were really pleasant and helpful. I’ll definitely continue coming to this location for sure and thanks again!!”
“It was my first visit today. My mom told me that this location had a great promotion and that the staff were extremely kind, so after waiting a few months, I finally came. As soon as I arrived, I was lucky enough to be helped right away . I didn’t have to wait long at all.
The staff member who assisted me was Christian, and he was exceptionally friendly and incredibly thorough in his explanations. I’ve lived in the U.S. for ten years, and I can honestly say I’ve never met someone this genuinely kind before. Even other people from my own country haven’t treated me this warmly.
Compared to other carriers, this place truly stands out, and I think that’s largely thanks to Christian. He completely changed my impression of the company for the better. I was able to get everything resolved quickly at a great price, and it really made my day.
If you ever visit the Fort Lee location, I highly recommend asking for Christian. You won’t regret it!”
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“This T-Mobile location is the worst. The worst of them all, they are. They may have one good employee. The rest who think they know-it-all are the worst. They're rude and you need to record them.”