Macy's is a well-known department store established in 1858, with a strong presence both in-store and online. The Macy's Rogue Valley Mall location features a wide selection of top fashion brands like Ralph Lauren, Calvin Klein, Clinique, and Estee Lauder, along with a variety of housewares, gifts, and furniture. While many customers appreciate the quality items and great prices, especially in the clearance section, there are some notable concerns. Some shoppers have reported issues with customer service, particularly in the optical center, where assistance was lacking. Additionally, the strong smell of cologne and perfume upon entering the store has been a complaint, as it can affect those with allergies. Overall, customers have found the departments well-kept but have noted long wait times at checkout, which can be frustrating. Despite these issues, Macy's remains a popular choice for shoppers seeking good deals and a variety of products.
Toni and Djan from the mens suit department, displayed excellent customer service. They went above and beyond to get me looking sharp !!
August 2026
My mom and I came into the intimates department, we struggled to find the proper garments. An associate (Sabrina) came over to help us, she was patient, kind and knowledgeable. She taught me how to properly measure my bra size. Thank You Sabrina :-)
August 2026
Excellent service at this Macy's Cross County store. David and Daniela in Ready to Wear went above and beyond to make my shopping experience a great one. All associates should be like them. I shopped on 7/27/2026
