The Verizon store in Yonkers is a nice, big location with good parking and typically short wait times, leaving a positive impression on many customers. The store offers the latest mobile devices, 5G home internet, and business services. Customers can visit for in-person help or use online options like scheduling appointments, placing orders for in-store pickup with free two-day shipping, or same-day delivery where available. The staff at this corporate location frequently receives high praise for providing great, helpful, and amazing customer service. Team members are described as friendly, informative, patient, cool, calm, and collected. They are known for being straight to the point, helping to fix issues immediately, rectifying situations, and working diligently until problems are resolved. Staff also helps customers get the best deals on upgrades and plans, explaining processes in an easy, simple manner. While some frustrations with overall company policies and time-consuming procedures are noted, these are generally seen as separate from the store's own effective and convenient service.
Was here a few days ago to upgrade phones since Verizon was offering a free upgrade. Raphael helped me out. He was very knowledgeable, pleasant, and professional. I can confidently say that he helped me get the best deal I could have possibly received. He seems to really know the system.
January 2025
ASK FOR NYIAh! She rules. Cool calm and collected!! She was/is so helpful. If you’re near the store on Central Park Avenue in Yonkers I highly recommend going and make sure you ask for her. I don’t think she’s a manager, but she’s definitely should be. She is super helpful and help rectify my situation immediately.
November 2024
Despite the very frustrating experience trying to activate my new phone. The team was amazing Nhya, Ralphael, the management team did not stop until the issue was resolved. Highly rreccomend this store and team! The true meaning of customer service!
