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10AM - 9PM
5084 Commercial Dr, Yorkville
Furniture Stores
“The store was very nice with lots of options. Our sales rep Jacob was very knowledgeable and helpful. We probably tried out every Beatyrest mattress they had and Jacob was able to tell us the differences for each one. Overall we weren't there very long, the checkout and delivery schedule process was quick and smooth.
We also received a lot of discounts and deals. Very satisfied with our picks, and what we paid for our new mattress, adjustable base, and bed set!”
“Suki was extremely professional and provided invaluable assistance in helping us select the appropriate mattresses. She demonstrated a high level of responsibility by ensuring the quality and accuracy of our order, and he remained consistently responsive throughout the entire process.”
“These guys are really nice and helpful especially miguel he was patient and really took the time to show me around the different options they have to find the perfect furniture”
“I went to the store during their 4th of July sale and Irandel greeted me and assisted me right away. She showed me the mattresses on sale and when I told her my concerns and budget, she showed me all the options (and thankfully there were plenty!). Irandel was very knowledgeable of the different kinds of mattresses, how springs affect support, explaining gel mattresses etc. She was personable from the start. Even if I asked the same question over and over again till I understood, she was patient and explained it till I got it. She interacted with me like a regular person and I enjoyed that the most. Ended up buying a mattress and I can’t wait to sleep on it lol!”
“Rome was extremely helpful. He was knowledgeable about the products, made sure to ask me details about my sleeping patterns and needs, was patient and honest with my questions, and was friendly and enjoyable to talk with. Thanks for everything!”
“Nick was amazing from the start. Very informative, patient and hospitable. He is a knowledgeable young man and he took his time . I appreciate amazing customer service and Nick provided that and went above and beyond! Thanks again”
“John was very helpful. He pulled out 2 mattresses to let me try and one of them twice after I tried a couple on the selling floor. Seemed to be more interested in making sure I was satisfied than trying to sell me a very expensive mattress. He gave me a good deal and I am very happy with the purchase.”
“5-Star Google Review for Raym
I recently picked up furniture from the Raymour & Flanigan location at 48-18 Northern Blvd in Long Island City, and I couldn’t be happier with the experience!
The team was extremely professional and helpful. Special thanks to Yuri Akilov, who made the entire process smooth and stress-free. He was knowledgeable, friendly, and went out of his way to ensure everything was handled perfectly.
The pickup instructions were clear, the staff was courteous, and the whole experience was seamless from start to finish. If you’re looking for quality furniture and excellent customer service, this is the place to go!
Highly recommend — 5 stars all the way!
Would definitely shop here again.”
“Jordan was super knowledgable and helpful in helping me select a new mattress. He took time to work with me, was not overly pushy or salesy - I really appreciated it!”
“Robert P. was incredibly helpful from start to finish. He took the time to understand my needs, answered all of my questions honestly, and never made me feel pressured to buy anything. He was welcoming, attentive, and genuinely focused on understanding my needs rather than making a sale. Truly one of the best salespeople I’ve ever met!
Instead of feeling like I was being sold to, I felt like I was being guided by someone who truly wanted to help me find the right mattress. As a very indecisive person his patience and guidance meant the world to me 🙌 He made the entire experience comfortable and stress free, and I left feeling confident in my purchase. Thank you, Robert, for not only helping me find the perfect bed but for making the entire experience such a positive one! Cannot thank you enough Mattress Firm”
10AM - 9PM
410 Gateway Dr, Brooklyn
Furniture Stores
“My mom was badly in need of a mattress, replacing one that was over 20 years old. Asia Reid at the Gateway Mall location was very knowledgeable about the different brands, and how to choose the right firmness for comfort and spine alignment. She was very professional and friendly. Also arranged for a quick delivery! Mom is looking forward to a good night sleep!”
“Great Quality Products ?.
Great Service ?.
My bed took two to three-week or more for delivery ?.
Set up and Review of bed ? and sheets was flexible and flawlessly done. ? ? ? worth the wait. Love ❤️ ? ?”
10AM - 9PM
2264 Bartow Ave, Bronx
Furniture Stores
“The five stars are especially for the manager Gean, who has been incredible throughout our purchase experience. We initially purchased a couch, which delivery team made an error delivering the right piece. Gean was extremely proactive in handling the situation and made the exchange experience very smooth. He took time out of his busy schedule to answer our calls and even followed up. I highly recommend this place and will definitely purchase here again because of Gean.”
“I bought a mattress with Kyle's assistance and am very happy.
He is knowledgeable and has great bedside manner. Very nice experience with no pressure!”
“Elijah is personable, patient and extremely knowledgeable about the many different types of mattresses on the market. He listened to our feedback, suggested other mattresses to try and never rushed us as we worked through the process of finding the perfect mattress. He made the whole experience easy and fun!”
“A big company in NYC, you may not expect the most intimate customer service, but at this Mattress Firm, it seems like warm hospitality is a trait encouraged in the entire team.
Elvin, Musarat, and Moe all went above and beyond to make sure I received my mattress in time- as well as the pesky insurance paperwork needed for certain buildings.
Don’t be afraid to come into the store and chat with this staff about your needs.”
“I bought a high-quality pillow from Mattress Firm, and Moncef is an excellent sales expert. He introduced me to different types of pillows and helped me choose the right one based on my sleep habits.
Unfortunately, FedEx lost my package. I contacted FedEx many times but received no solution. When I called the Mattress Firm store and explained the situation, my sales expert Moncef immediately understood and went above and beyond to help me get a replacement.
It was such a big relief, and truly the best Christmas gift I could give myself. Moncef is patient, knowledgeable, and takes great care of his customers both during and after the sale.
Highly recommend! Thank you, Moncef!”
“Great customer service, nice personality staff. Very professional and caring. We greatly appreciate Mr. Robert for his business. We purchased our second mattress from him. He take care us with great manners, great sense of humor, great professional knowledge. Thank you Robert again.”
“My husband and I had the pleasure of working with Natalie. She was working despite being physically unwell and walked us through all the best options for us and gave us the time and assistance we needed to make an informed decision. We couldn’t be happier with her service!!”
“Mr. Robert Davis is very personable and a great listener. He helped me to choose the right mattress protector. I’m sorry that I am not in the market for a new mattress because I know Mr. Davis would spend time with me listening to my needs and use his knowledge to help me make an educated choice on the right mattress for me. If you’re in the market for a new mattress go to Mattress Firm on Route 4 West in Paramus and ask for Robert Davis to help you. You will not be disappointed! Thank you.”
10AM - 9PM
88-02 Queens Blvd, Elmhurst
Furniture Stores
“My experience today was AMAZING. Gained a loyal customer due to the well informative and amazing Sleep Expert Christian Valentin. Me and my girlfriend are moving the 1st of December in the next month so we were looking for a mattress that was just right for the both of us. He made it such a breeze and a no brainer. From explaining how important sleep actually was to explaining what the mattress is made of and all about adjustable bases. If it wasnt for him, we wouldnt have found the first perfect mattress. Mann this guy can sell water to a Fish. Amazing at what he does truly impressed. Made the time go by fast, with all the knowledgable information and wholesome hospitality. This guy deserves a raise man!!”
“Natalie was very helpful in getting us a mattress for our new apartment. She was very patient and attentive as we tried multiple mattresses in trying to find the best fit. She’s the best! We are getting exactly what we need!”
“Raz was extremely knowledgeable, patient and helpful as I took my time to test out multiple mattresses. Then she helped me figure out 0% financing so it was a great experience all in all!
I am back to edit my review. While the above is true, and the delivery was totally excellent, I was told that for a Black Friday special offer, I was receiving an adjustable base. I had a conversation with Raz about my captain’s bed with drawers that I cannot do without. She clearly told me that the legs of the adjustable base could be removed and the base placed on top of my captains bed. While it’s true that the legs of the base are removable (clearly just for purposes of packaging), the adjusting mechanism is underneath the frame and therefore it cannot be used on top of the captains bed. I am supposed to be getting back the extra $50 I paid to have the base set up during delivery, and could pay several hundreds for another adjustable base that would work, which I won’t do. I am happy with my mattress, but somehow it doesn’t seem right that I was offered a gift that couldn’t work for me.”
“Thomas and Harry were fantastic! They really listened and heard what we were looking for...they were extremely knowledgeable and helpful! They were also delightful, honest and all around wonderful to work with!”
“Excellent! Our salesperson Jacob was wonderful: knowledgeable, professional and very kind. He helped us find a mattress that satisfies both my partner’s and my preferences and we look forward to sleeping on the new mattress soon for the upcoming holiday season!”
“I went to this location to buy a mattress for my 91-year old mother. As soon as we walked in the salesman was very courteous and welcoming. He answered all our questions and addressed all our concerns about the type of mattress we were looking for. He showed us every sample available and was very patient with my elderly mom. He found her exactly the mattress she was looking for. I highly recommend this location.”
“Don’t walk , run to this store and ask for Melissa! There is no one else who could do more to help me find my perfect mattress and pull all the strings to make me the happiest customer ever. Melissa was kind, attentive and knowledgeable about every single mattress that I wanted to try. She was able to figure out what was the ideal mattress that would work best for me. She really put in a lot of effort and time to make my mattress dream come true. Cannot thank her enough. I have been to other stores that salespeople do not have that much professionalism or dedication to seeing the customer find the right mattress, Melissa has both of these and much more. It takes the right person to find the perfect mattress. I’m a side stomach sleeper so it’s hard to find a hard yet soft mattress. I thought I was going for a certain mattress but Melissa insisted I should try a specific one, and she was right! It was love at first try. Only a real mattress extraordinaire could find THE ONE for me, and I have tried quite a few by now.
The store itself is clean and has a great selection of mattresses to try. Parking on site.”
“Lori is an absolutely amazing salesperson p. It is rare to find anyone so knowledgeable and so helpful and so pleasant to deal with. I will be happy to recommend her to anyone who is looking to buy a mattress. I am more than satisfied with working with her.”
“Had a great experience shopping at Mattress Firm. Beatrice was helped me decide on the best mattress for my needs and was very informative in how to get the best deal.”
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“Salespeople were very helpful helping me where to look for my new couch!
No pressure the salespeople pointed out different areas to look and didn’t follow me around the store!
Salespeople were always available to answer any questions about what I was interested.in and shopping was a pleasurable experience!”