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“Stopped in with a few questions about my T-Mobile phone. The gentleman answered all my questions. Very nice. When I was getting ready to leave, the gentleman told me I needed to go to the T-Mobile store that was at a different location. He explained to me they do the prepaid part of T-mobile. ( I think that is how he explained it). He was very nice and polite and answered all my questions before he ever told me that the other location handled my phone problems. He was very professional and courteous, not telling me that at the beginning and never helped me. He handled that situation with professionalism and class! Thank you!”
“Excellent speeds and connections. Customer service has always been great to work with. I have my own infrastructure for connectivity (wifi/ethernet), so I know the internet service is consistently good.Only times it has gone down is when there are other power issues in our rural area. I suspect they have some node nearby that is affected by outages. Within 15 minutes of power being restored, I am back online.Expect a lot of waiting for fiber lines to be buried but I suspect this is not really in their control (third-party contractors).Highly recommend their fiber service if its available for your location!”
“I recently completed an order online. When I received my items, I went into the store for technical assistance. Hector was extremely patient and knowledgeable! He was able to make the needed updates quickly. Again, he was very patient and personable.”
“Great service, extensive product line, many types of products and services for communication, good parking, very professional staff. Better get an appointment, or the wait can be very long.”
“My wife and I went to Spectrum to have our phones activated and leave Verizon. We are receiving more service at less than half the price. YEA!!! Nico helped us and what an amazing job he did. Kind, patient and so polite. Nico took care of all our needs. One thing he couldn’t do in store he gave me explicit instructions and even that issue was taken care of with one phone call. Spectrum gets five stars from the Kelley family!”
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“Chris and his team are everything I could ask for and more. I requested information on a Sunday afternoon. To my surprise, I received a reply within minutes, even though it was after hours. My husband was looking for an outdoor tv. Chris answer all our questions, gave us a competitive price and installed the system 3 weeks early. The installers completed the work timely and professionally. They even helped me set it up. Wonderful people to work with. Highly recommend!.”