Verizon offers a welcoming environment for customers seeking mobile, 5G home internet, or business needs. The store at Arden is praised for its friendly and helpful staff. Customers have shared positive experiences with employees like Karyna, who is described as calm, patient, and knowledgeable, making visits enjoyable and stress-free. Another staff member, Joey, is noted for his kindness and patience in resolving issues that could not be handled over the phone. Despite some limitations in services due to corporate policies, especially following a hurricane, the staff remains polite and goes above and beyond in assisting customers. The store also provides the convenience of scheduling in-store appointments online, along with options for order pickups and deliveries. Overall, the exceptional customer service at Verizon makes it a top choice for mobile and internet needs.
The assistance manager, Pierce was wonderful at helping me with my phone.
March 2025
Had Joey help me with a problem that could not be solved over the phone. The nicest, most patient young man I have come across in a long time. Thank you Joey.
February 2025
I was met at the door. Explained what problem I had with my phone. The employee helped me to a chair to sit. Showed me how to fix my phone. Was so nice!!
