160 Sweeten Creek Rd, Asheville NC 28803
“I was over the top pleased with the service I received last week. Woodie stepped outside with me, helped me diagnose the exact source of my hydraulic leak, then proceeded to remove my hose and repair it. I was in/out in a timely manner and I was within a reasonable budget. I am grateful”
300 Sardis Road, Asheville NC 28806
“This review is for the delivery driver Kaleb and sales agent Mackenzie, my site is steep and tight and Kaleb was able to get a 30’ trailer up to the house, his driving skills are excellent. And Mackenzie is very patient and has great customer service skills. I’ll install the roof and comment on that as well.”
1070 Haywood Rd, Asheville NC 28806
“Joseph was absolutely amazing, I was standing clueless in the nuts and bolts isle , and he helped me find what I needed for my project car, absolutely amazing 👏 🙌”
1940 Hendersonville Rd, Asheville NC 28803
“Could only get some of what I needed to get for a job I'm starting but all the rest I need was there too so I got prices while I was there for later shopping.”
812 Merrimon Avenue, Asheville NC 28804
“All associates friendly,courteous. Check with management for any item they are not sure of. William, manager, extremely friendly and knowledgeable re.Ace products. Also Lawrence, knows all! Really...I would only go to big box hardware stores if Ace didn't carry”
1900 Hendersonville Road, Asheville NC 28803
“Clean, Employees Helpful. If they have it they'll direct you Or Get it for you. When I went it was Day before Ice Storm, There were a Lot of People. Nobody Was Rushing around Except Shoppers. There was a Very Large line of people waiting for a Delivery Truck I was in the line (Wrong Line) Everyone was Talking and Socializing. I Realized I was in the Wrong Line, However it wasn't an Imposition Because Everyone was So Pleasant, Then when I discovered it, We All got a Good Chuckle!!! It Was Okay. Because I wasn't Being Laughed At, I was Being Laughed With!!! Big Different then it Could Be.”
50 River Ridge Drive Suite 100, Asheville NC 28803
“ACE is our go to place for odd items. If I have been looking for a particular item everywhere, including Amazon and can't find it, I head to ACE. They have never disappointed with carrying that one odd thing we need! Unfortunately, I still haven't learned to check there 1st instead of last! ? This trip I did go first since I was having 7 locks rekeyed that were originally purchased there. They offer a discount and it is MUCH cheaper than a locksmith. Not everyone does re-keying these days. Being a Sunday, I dropped them off expecting to get them back tomorrow or Tuesday. They called less than 3 hours later to tell me they were ready. Staff is always cheerful and accommodating. We can't wait until the Swannanoa store is rebuilt! ACE is truly your helpful hardware place.”
14 Old Brevard Rd, Asheville NC 28806
“If you have livestock are dogs and cats does a great place to get your supplies I recommend it highly the people in this store are particularly nice and tend to have the things that I'm always looking for”
7 Roberts Road Suite 20, Asheville NC 28803
“Awesome. I'm from way out of town, my company's home office is in Louisiana. I needed some last minute oddball items for a job in Mooresville NC, these guys had a bunch of them. You made me look good, thanks.”
124 Hilliard Avenue, Asheville NC 28801
“The Asheville branch has customer service figured out! They always have someone to answer the phones. If you leave a message you can be assured that someone will call you back. Ask for Adrienne and she will answer all your questions and see your project through to the end with professionalism.”
127 Acton Cir, Asheville NC 28806
“Super helpful and friendly employees - the whole team worked together to find a specific vacuum cleaner I needed (for a DoorDash order) and Michael went out of his way to bring the Ballymore motorized lift over to get a giant box down from storage way high up. Thanks for going above and beyond (literally!) to find what I was looking for.”
35 London Road, Asheville NC 28803
“The high marks are for the staff who was exceedingly helpful and customer focused. Special shoutouts to ChrisP and Zane. Zane is inZane about plumbing. Management gets a 2. The only negs are where the store is located, signage is poor. There is zero handicap access to the store.”
30 Interstate Blvd, Asheville NC 28806
“This place is great. Very helpful and knowledgeable staff. Well stocked and so much better than the big box stores for plumbing supplies. They cater to professional plumbers.”
321 Sweeten Creek Road, Asheville NC 28803
“Our experience with French Broad Stone was fantastic and I would say it was almost entirely due to the extraordinary efforts of Melvis Madrigal. Melvis helped us in placing the order and making any necessary revisions. He was extremely thorough and accurate, got every detail perfect, and then made sure that every thing came through as it should. But where he really shone was when there was a little bit of a problem. We ordered two large slabs from a quarry in Pennsylvania. We asked for them to have the chiseled edge finish, but when they arrived the edges had not been chiseled completely. Melvis really went to bat for us. It seems that the Pennsylvania company was a little reluctant to deal with the situation, but Melvis made sure that they did. He arranged for the prompt shipment of the slabs back to Pennsylvania so that the company could correct the error. At that point we were a little wary of the Pennsylvania company and how things were going. And it was at this point that Melvis really doubled down on making sure everything was OK. He got pictures of the product after their revisions and got them to us. We still weren't sure at that point, but the Pennsylvania company sent the slabs back anyway in hopes that they would work. Again, Melvis to the rescue. He assured us that if the revisions were not satisfactory that he would stand with us and make sure that we got the outcome we wanted. He even made plans for different options he could pursue to make sure that it turned out right. Fortunately, once the slabs arrived and we got to take a closer look at them we decided that they would work and they were installed and they looked beautiful. And, get this, Melvis even followed up, calling us to make sure we were happy and that everything had ended up the way we wanted it. Unbelievable!! You almost never come across someone like this anymore! Someone who is capable of providing that level of customer service!! I am floored by his thoughtfulness, concern, thoroughness, professionalism, attention to detail and extreme kindness and consideration. Melvis is now running the French Broad Stone and Supply location at 3477 Brevard Road in Arden. You could not to better than working with Melvis. He is an incredible asset to the company. Somebody there at French Broad Stone and Supply is obviously doing something right if they are able to obtain employees of this caliber!!”
11 Overland Industrial Boulevard, Asheville NC 28806
“All of the staff are exceptionally friendly and helpful. But I have to say a special thank you to Yamil Who goes above and beyond his job duties to be very helpful and does an excellent job. He took a lot of stress off of our job With great advice and answered many questions for us. Thank you again!”
1260 Sweeten Creek Rd, Asheville NC 28803
“The place to go for customer service, Ryan Testerman and his team, are the absolute best I have ever worked with. These people literally are the best in the business. Its not just the Asheville branch but the others as well Ryan, and the Asheville branch goes above and beyond what they have to, in order to make you feel like family.”
127 Acton Circle, Asheville NC 28806
“Exceptional service from Asst. Manager Bobby for a return which we purchased at the Clayton,Ga store. We lost the receipt but he honored our return and issued a gift card for the amount. He was very understanding and came up to the service desk when the supervisor called him up to help when he wasn't going to help us.”
112 Sweeten Creek Road, Asheville NC 28803
“Excellent, friendly service. always. Today they went above and beyond to help with a delivery. We would have had to wait for 2 weeks but they squeezed us in to the delivery route today, without me even asking! These are the things that separate good from great, to me.”
795 Fairview Road, Asheville NC 28803
“Love Home Depot especially the one on Strickland. The people at the Prodesk specially Ryan, Adam and Lorenzo are amazing. I really bend over backwards to make sure you get the best service.”
127 Acton Circle, Asheville NC 28806
“I went in to find an LED light bulb and we (me and the store manager) couldn't find it anywhere, so I just decided to get a different kind which was sitting above a price tag of $13. I went to self checkout, and it rang up for $54, so I was confused on why. Me and the lady working self checkout went back to the light section to see what happened, and apparently it was placed above the wrong tag which wasn't even their fault, and they gave it to me for $13! Being nice to the employees can make all the difference at places even though they probably would've done that anyways :) Thanks guys!!!”
795 Fairview Rd, Asheville NC 28803
“The staff are friendly and helpful. And if the staff is out on the floor when they see you, they greet you with a smile ask. Are finding everything that you looking for.”
89 S Tunnel Rd, Asheville NC 28805
“5 stars! I don’t usually read 5 star or 1 star reviews because they tend to be lazily written or they are valid but from a one time experience. Today I was looking for something very specific and a manager that has a desk that’s right about the center and rear of the building took longer than an hour, if not more, to help me compare different models and designs with both hands a on comparisons as well as looking up reviews. There was another guy helping me and I couldn’t figure out who the manager was until I looked around with them and asked. I was also on a very critical timeframe and I could tell they understood and really empathized. This was some of the best customer service I’ve ever had at any of the Lowe’s stores I’ve been to and believe I have been in many and frequently. The manager I speak of has helped me before with something else very specific and was awesome then as well. Great sense of humor too! Thanks to you both and the rest of your team!”
95 Smokey Park Hwy, Asheville NC 28806
“Sales associate John went above and beyond last Friday to help my husband and I find a specific battery when purchasing a weed eater and leaf blower. We had been sent all over the store. Once we saw him, he helped us all the way to checkout!!!”
127 Acton Circle, Asheville NC 28806
“I went in to find an LED light bulb and we (me and the store manager) couldn't find it anywhere, so I just decided to get a different kind which was sitting above a price tag of $13. I went to self checkout, and it rang up for $54, so I was confused on why. Me and the lady working self checkout went back to the light section to see what happened, and apparently it was placed above the wrong tag which wasn't even their fault, and they gave it to me for $13! Being nice to the employees can make all the difference at places even though they probably would've done that anyways :) Thanks guys!!!”
795 Fairview Road, Asheville NC 28803
“Love Home Depot especially the one on Strickland. The people at the Prodesk specially Ryan, Adam and Lorenzo are amazing. I really bend over backwards to make sure you get the best service.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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