“I came in for a battery (for a car key fob) and was surprised they had it in stock. The store was very clean, slightly geared towards the beach area (as expected) and staff were super helpful.”
“I was looking for fittings for my natural gas grill out side hook up. I needed 1/2” male to 3/8” female along with a coupling to bring it all together. I knew this was a bit specific for Lowe’s so went to Ace hardware. Severally disappointed as Ace is no longer what it was. No help what so ever. Went to Lowe’s and did get help but they just didn’t have what I needed. Lowe’s associate suggested I go to William Hardware. Next morning I went to William’s Hardware and after spending collectively 5 hours with all others I got exactly what I needed after 5 minutes at William’s Hardware. . That settles it Williams hardware is always my go to from this day forward.”
“I bought the wrong kind of nut to go on the bolts that I purchased and the counter staff was very helpful and very understanding. They made the exchange process quite easy. I was on my way with the correct hardware very quickly.”
“Great independent hardware store that has more than everything you'll ever need. Great service by happy, customer service focused employees. Don't misunderstand though, the cats are the boss's. Two awesome and also very personal felines are a fun addition. The grill and smoker selection is amazing! Go support local and be turned into a fan!”
“Great selection of quality tools at a discounted cost. You can generally find what you’re looking for here vs Lowe’s where you will pay 3-4 more depending on the item. The staff will actually help you which is a nice change.”
“I was recently in your store located in Morehead City. I was having trouble finding the correct coupling needed for a home project. I found one of your associates who was up on a ladder and asked him a question. without hesitation he came down and took me over to the right section, I was totally looking in the wrong area. He not only helped me find the coupling I was looking for and asked if I would mind going to my truck to make sure that this was the correct one. Sure enough it was the one he had suggested. I have been to many hardware stores in the past but I have never received such professional courtesy that your associate gave me. He truly cares about his customers. I never write reviews but I believe I had to on this occasion .His name is Victor Pavia and I not only made a friend but his professionalism will definitely receive my repeat service to this store.Thank YouDan Clark”
“Sometimes I feel this is my second home. Can’t think of any store I visit more often. Today’s visit was plumbing. I’m looking for fittings when the wife says “Hey there’s that guy that works here. He’s really good”. And she’s right. Kenny is the man for all your plumbing needs at Morehead City Lowes. What would have taken me an hour to find, he had it all in minutes. Hats off to this guy. He knows the plumbing section!!!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.