The AT&T Store in Charlotte provides a wide range of phones, tablets, smartwatches, and connected devices, along with flexible wireless data plans. Customers appreciate the knowledgeable and friendly staff, especially Bryson, who is frequently mentioned for his patience and exceptional service. Many reviews highlight the quick assistance provided, even during busy times, with the team effectively resolving technical issues and bundling services. While some customers experienced longer wait times due to understaffing, they were generally satisfied with the service after being helped by staff members like Bruna. However, there are mixed feelings about the manager, Maurice, with some customers finding his solutions inadequate. Overall, the store is recommended for its helpful staff and variety of offerings, making it a reliable choice for mobile needs in Charlotte.
Customer service was very helpful and knowledgeable
July 2026
Tyrelle Lee made my phone upgrade seamless experience! He provided exceptional customer service, was attentive, and stayed calm and professional even while handling rude customers. Thanks for making the whole process quick and easy. Ask for him! Highly recommend!
July 2026
The sales force is slow if you're there for a non sale issue. Granted. But they should have a dedicated customer service person.
