Baker Auto / Lacy's Alignment is a local, family-owned automotive repair business that aims to provide reliable and trustworthy services to the community. The staff is described as friendly and helpful, going the extra mile to assist customers instead of trying to take advantage of them. Customers have praised the business for its same-day diagnostic and repair services, even for complex issues. The shop is known for its superior customer service, reasonable rates, and efficient repairs. Customers have highlighted the knowledgeable technicians who are willing to inspect issues with the customer and provide explanations. One customer had a particularly positive experience, where the technician, JR, was able to diagnose and fix a challenging problem that other mechanics had failed to identify. JR's persistence and expertise in finding the root cause, which turned out to be a broken spark plug, was greatly appreciated by the customer. Overall, Baker Auto / Lacy's Alignment is a well-regarded automotive repair shop that prioritizes customer satisfaction through reliable services, fair pricing, and a customer-focused approach.
After talking to Jr (not sure if he is the owner/shop mgr) and another employee... I get the sense that this is one of those genuine auto repair shops. Nestled just outside the Charlotte stadium, odd but a perfect location. Once you walk in, you get that 'Oh yeah... this is the joint. I'm certain they can fix it!'!!!
June 2025
Honest. Fair. Great people. Would highly recommend taking your car here for any and all mechanical work
May 2025
Great people and great work that earned our trust with thorough communication and attention.
