The UPS Store #2589 in Charlotte is a locally owned and operated business that offers a variety of services to meet customer needs. The store provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing. It is conveniently located at Providence Commons, next to Showmars near I-485 and Providence Rd. The staff is generally friendly, professional, and dedicated to customer satisfaction, with some employees being recognized for their quick and helpful service. Long-time customers appreciate the consistent, excellent service they've received over the years, highlighting the cleanliness of the store and the team’s willingness to go above and beyond. Staff members like Jay and the team at this location are noted for their organization and care, with some customers praising specific employees for their multitasking skills and friendly attitude. However, there have been occasional issues with rude behavior from certain staff members, which has disappointed some customers. Overall, the store is seen as a place where staff genuinely cares about the customer experience, and many customers plan to return for printing, notarizing, and shipping needs. The store’s combination of helpful service and convenient location makes it a popular choice for local residents.
I love the employees in this store. So efficient, fast, helpful and above all a ton of smiles and holidays wishes. Keep up the good work. Refreshing change to go to a store and come away happy with the service.
August 2025
EJ is always the best and very professional! Great service always at this location!
December 2024
The representatives inside the store are very helpful and polite
