Victra is a Verizon Authorized Retailer located in Charlotte, NC, committed to providing an excellent experience for all guests. The store features a wide selection of wireless devices, including phones, tablets, and accessories. Customers have praised the knowledgeable and professional staff, particularly Reggie and Brett, for their exceptional service and problem-solving skills. Many reviews highlight Reggie's expertise, patience, and ability to resolve issues, including reimbursement matters. Brett is recognized for making the upgrading process seamless and for his attentive customer care. Tamarja W also received praise for her friendly demeanor while assisting customers with phone setup. Overall, this location is highly recommended for anyone looking to upgrade or purchase devices, with a focus on creating a trustworthy and enjoyable shopping experience.
Service was great. Two workers took lots of time helping me pick my new phone, then transferring all my info over from old phone for me.
July 2026
Gina was amazing! She was understanding and so helpful with finding us the best deals. She explained the different options very well and explained the best path for us.
June 2026
Jeana was great, very kind, patient and a great multi tasker. I walked in for a phone for my brother and got a free phone for him along with a phone for myself and a free iPad. Overall great experience
