The Verizon store in Matthews provides a range of services for mobile, 5G home internet, and business needs. Customers can schedule in-store appointments or place online orders for pickup, free 2-day shipping, or same-day delivery where available. Reviews consistently highlight great experiences and smooth processes at this location. Staff members are described as very helpful, knowledgeable, and making great suggestions. One manager is frequently noted as the kindest guy you will ever meet, personable, easy to talk to, respectful, and courteous to everyone. This manager provided honest feedback, checked every way to get the best price, and was generally interested in conversation. The staff made stressful situations into pleasant experiences, demonstrating great service with respect and people skills. Customers report being in and out efficiently, with one noting a visit of just over 30 minutes. The overall service is characterized as smooth, with no complaints, leading customers to state they will always use this store and 100% recommend it to others. It is identified as one of only a few corporate Verizon stores.
Great service, from Jordan to BK to Carmen they helped me with my phone with the most professionalism! Glad I switched over from T-Mobile to Verizon. A satisfied customer 😃
March 2026
Annette was awesome and mange to help me save a few dollar bills
February 2026
I Hate phone upgrades soooo much, but our experience with John M in the Matthews location was great He was so very helpful and knowledgeable. He Made the process so much easier. Highly recommend John M!!
