The Verizon store in Matthews provides a range of services for mobile, 5G home internet, and business needs. Customers can schedule in-store appointments or place online orders for pickup, free 2-day shipping, or same-day delivery where available. Reviews consistently highlight great experiences and smooth processes at this location. Staff members are described as very helpful, knowledgeable, and making great suggestions. One manager is frequently noted as the kindest guy you will ever meet, personable, easy to talk to, respectful, and courteous to everyone. This manager provided honest feedback, checked every way to get the best price, and was generally interested in conversation. The staff made stressful situations into pleasant experiences, demonstrating great service with respect and people skills. Customers report being in and out efficiently, with one noting a visit of just over 30 minutes. The overall service is characterized as smooth, with no complaints, leading customers to state they will always use this store and 100% recommend it to others. It is identified as one of only a few corporate Verizon stores.
I always get the best of service when I go to this location. Everyone is friendly and willing to help you.
August 2026
Too expensive for having only2 bars almost all the time.
August 2026
Jaelyn J the manager was very helpful and kind when I came in to get internet for my father at his home and she made it so easy. Definitely stop in to see her if you need anything. I recommend this store.
