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“My card was turned off due to fraudulent activity, which was rightfully so. I'm thankful they stopped the money from coming out of my account. I had an appointment for an eye doctor at 9:30, the bank opened at 9. Mike Miller had me in and out with a new card in a matter of 5 minutes. Saved so much stress for me! Thank you Allegacy in Clemmons ?”
“I cannot say enough amazing things about Windy Sibbitt at Members Credit Union. When I was facing the possibility of foreclosure due to unpaid HOA dues, I felt completely overwhelmed and unsure of what to do next.
Windy stepped in with compassion, patience, and true professionalism. She walked me through every step of the process, provided a clear checklist of everything I needed, and consistently checked in to make sure I stayed on track. I never felt alone—she truly held my hand through it all.
Because of her dedication and customer-centered approach, I was approved, avoided thousands of dollars in additional fees, and most importantly, my home was removed from the foreclosure listing. That kind of impact is life-changing.
Windy goes above and beyond in every sense. I am incredibly grateful for her support and for people like her who genuinely care about their clients. If you have the opportunity to work with her, you are in excellent hands!😊”
“Very good service I got out of prison and I want to know about my unclaimed property treasure where my dad and my uncle that raised me that adopted me that I found out had a lot of credit federal banks and credit business account do I need to know how to interact with missingmoney.com to find his information and they showed me how to look it up and I found out that not only was I adopted by my uncle adopted he was a great mentor and a dad a dad I never had now I'm the only lasts male descendant of the Johnson's family tree”
“So to clarify the reaspn of 4 stars and not 5 stars is solely for the lack of bathroom there. The person working today was very nice and personable and made utilizing their services easy but considering that the building is wheelchair accessible not having a bathroom for customers was the part that caught me off guard knowing the amount of individuals whos medical conditions could require the need for those facilities like irritable bowel syndrome, chrons disease, colitis, as well as potential need to switch out a colostomy bag for individuals whos paralysis resulted in a loss of intestinal and colon function just to clarify but everything else was a great experience and this issue is one out of the hands of the employees of the branch and one in control from a corporate level who went halfway to making that branch handicap accessible but i guess forgot to just go the distance”
“Great customer service. Did not have an appointment, but they worked with us to get the help we needed. Great interaction with the employees at the Kernersville office. They were very engaging with us throughout our visit.”
“I have been a customer/member for a long time. I was blown away by the staff at the Liberty Street branch. Cynthia went above and beyond to take care of me and her coworkers exhibited extreme professionalism and knowledge!!”
8:30AM - 5:30PM
1025 S Peace Haven Rd, Winston-Salem
Credit Unions
“I had an exceptional experience working with Assistant Branch Manager Tom Powell at State Employees Credit Union in Clemons, NC. Their professionalism, knowledge, and dedication to outstanding customer service truly set them apart. They took the time to understand my needs, answered all my questions with patience and clarity, and made the entire banking process smooth and stress-free. It's rare to find someone who goes above and beyond like they do. I highly recommend visiting this branch and working with Tom Powell you’ll be in great hands!
Thank You so much ?”
7:30AM - 5:30PM
1777 Link Rd, Winston-Salem
Credit Unions
“I absolutely LOVE this credit union. Everyone knows my name, and it feels good in a day and time where customer service has declined in most spaces. I appreciate the staff! They are the best!”
8:30AM - 5:30PM
184 Yadkin Valley Rd, Bermuda Run
Credit Unions
“Overall Outstanding first experience- Beautiful building- Well staffed- Very friendly and welcoming- Amanda was great assisting me- Anyone who has recent experiences with Traditional Banks, has to find SECU a breath of fresh air-”
8:30AM - 5:30PM
2250 Silas Creek Pkwy, Winston-Salem
Credit Unions
“Mary Katherine made it super easy for me. She remembered my circumstances from a previous matter which helped expedite things faster. I will highly recommend this branch & her . Thumbs up for me”
8:30AM - 5:30PM
134 S Stratford Rd, Winston-Salem
Credit Unions
“I had a fantastic experience working with Cindy at SECU on Stratford Rd today! I called with multiple questions about my mortgage account, and she was incredibly patient and thorough. Cindy took the time to explain all the details clearly and made sure I understood everything. Her knowledge and professionalism were outstanding. She even suggested additional resources that could further assist me, which I truly appreciated. Cindy exemplifies excellent customer service—thank you for making a potentially stressful situation feel manageable and informative!”
“Had to have a savings account to have a credit card. Had the minimum in savings. They moved the credit card to be managed by another company. Since I no longer had a credit card associated with the account they said there was no activity in the savings account. There never was activity in the savings account. All the activity was with the credit card. I was never contacted about what would happen when the credit card was moved to new company. So they took the $10 dollars from my account. When I questioned it they just said you have had no activity in the account. I closed the account and will never deal with piedmont again. Pretty petty to rip off customers for $10 bucks.
They have rectified the issue by refunding my money which they should have done in the first place when I contacted them. Thank you.”
“The atmosphere at the Kernersville branch was pleasant, polite, and professional. All employees seemed happy to help in any way. Once my transaction was complete, Natalie inquired if I needed anything else that day or any future needs she vmcould help me with.”
8:30AM - 5:30PM
4985 University Pkwy, Winston-Salem
Credit Unions
“HI LAGOOGLERS!!! State employee's credit union is an amazing bank. Yes they are still a bank and banks make money but the Definitely help their members. They have some top tier life elevating services and I DO NOT recommend messing things up with this financial institution. This particularly SECU was really clean and inviting. The atmosphere was a total vibe!! Thee best kind especially around the holidays. Its always a plus too walk into a bank that has a good vibe especially when they are housing your funds. Also i be annoyed as all hell walking through those doors on bill pay days ?? but anywayzzzz the employees here are so amazing even when they are short staffed they provide great A customer service. ? meka and cj are always welcoming with warm helpful smiles. ? that trained with willy wonka nem at the chocolate factory too with the chic fil a workers. ?the establishment was also well decorated for the holidays. Everything was well put together and just so festive!!”
8:30AM - 5:30PM
3389 Sides Branch Rd, Winston-Salem
Credit Unions
“I would like to congratulate Abby for doing such a great job helping me today. I had a very difficult situation going on and she was very patient, helped me handle multiple things that was going on with my account graciously and with great customer service. I was in tears almost when I called to give her a compliment because she made by upsetting experience so much better. Thank you, thank you, thank you...please hire more people like her. Your office is awesome and even though I lost my account today I will still continue working to make this union better because of nice people like Abby.”
“Truliant has always treated me good when I go to do my transactions. They make me feel important and they are very courteous and they are Professional. They handle the transactions very quickly and precise. Thank you for your good service.”
“Had a wonderful experience with Jennifer who was one of the Tellers at the Peace Haven Branch. Knowledgeable and Courteous! She was able to take care of a payment at a Sister Branch, with such ease and Professionalism. Quickly taking care of my concerns! Great Customer Service!”
“I have been with Allegacy since they opened across the street in the Winston Salem Innovation Quarter. After I retired I found their branch in Advance most accessible for my needs. The staff have always been very helpful and just yesterday I found they saved me a full percentage point on my auto loan rate.”
9 AM - 6 PM
575 Patterson Ave #144, Winston-Salem
Credit Unions
“This is so much better than my Suntrust/Truist experiences. I find Allegacy's customer service and business model/practices to be far superior to Truist. However, I do think that the phone situtation with this bank and others I have used needs to be vastly improved. The push to get everyone to do everything online is not always the best approach. Whether it is the lackings of the online system or something personal to the person calling in, sometimes phones are the most efficient way to solve an unusual issue. Treating people that call in as second class citizens by making them hold and putting through a gauntlet of phone prompts can be infuriating. I love online banking capabilitites but phones still have an important spot in the customer service process.”
“Excellent customer service and friendly staff. Online banking services now as good as the big banks. Better rates on Money Market Savings than the big banks currently have on CD’s and your money is immediately accessible. Move your money here! Run, don’t walk!”
Open 24 hours
3200 Truliant Way, Winston-Salem
Credit Unions
“My normal branch shut down and this is the only other one I know close by so after several years of not visiting, I made the trip over. This is the corporate office so it is very big and a little intimidating but everyone is super nice and will direct you where to go. I didn't have a wait and since last being in a branch, you can now sign in for your scheduled appointments on a tablet or go straight to the teller. I was in and out in less than five minutes, which was wonderful. I guess this is my new home branch.”
“Excellent service and help people that nobody wants to help, like always, when some body is unhappy go straight to put bad reviews, I know a lot of people who do business with Latino including myself and very happy not issues. They have some rules and guide lines that they have to follow to help the customer if you don't meet those requirements like any other bank definitely they can't help you.”
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“Shana Bodemer helped us get our business account set up. It was towards the end of the day and she helped us anyway, likely knowing she would have to stay late to do so. It ended up being 30 minutes after they closed to finish, and Shana was just happy and glad to help.
Thank you so much Shana, you are a rockstar! ⭐”