The Home Depot on Mt. Moriah Road in Durham is a store offering a wide variety of tools, appliances, outdoor furniture, building materials, and gardening supplies for home improvement projects. The Garden Center has a good selection of annual and perennial plants, potting soil, landscaping bricks, and gardening equipment. Inside, the main section carries a very wide range of home appliances, kitchen wares, toiletries equipment, electrical equipment, and many other gadgets. Many customers find the retail staff to be friendly, helpful, and knowledgeable, with some providing expert advice and top-rated customer service. Specific positive experiences include staff members who are very helpful, professional, courteous, and kind, successfully assisting with custom matches or taking great care of customers from start to finish. The staff at the registers are also noted as extremely pleasant. However, experiences can vary. The store is described as great when customers know what they want and do not need assistance, but waiting for help to unlock items can be a drawback. Additionally, the behavior of the loss prevention staff, who are identifiable and sometimes follow customers, can create discomfort and detract from the otherwise positive shopping experience, despite an understanding of the need for security measures.
