“Biggest reason I enjoy shopping here is the friendly neighborhood mom and pop atmosphere. William and the guys are extremely helpful, store is well stocked, especially in a pinch. Hardware, garden supplies, tools, paints, plumbing, electrical, keys made, etc, even fresh local Honey most of the time. Parking is ample, but getting back onto hwy49 northbound is tricky during heavy traffic, but don't let that stop you. This is a great place to shop and you'll receive helpful friendly personal attention here by the guys, unlike the big box stores.”
“I like the store and they usually have what I need. Friendly help. The aisles at this location can seem a bit crowded though. I also get my dog food here and it's usually in stock and a good price. It's a nice store to have in town. Saves a trip.”
“I had an issue with my weed eater ego attachment late on Saturday. I want to say Jeff the manager and Josh the technician went above and beyond to help us. Great customer service and they were able to figure out the issue and stayed past closing on the holiday weekend to get me working.”
“Two associates were very nice and helped me load my car even though I barely made it in before closing time for something I needed on short notice for a road trip. Thank you ladies!”
“Pretty small store that has basic needs. A bit pricey on some items compared to other stores. Staff was friendly. They did have a good priced hammer drill that helped with my project. I would recommend.”
“My family has been shopping here since I was a kid. I do the old-time hardware store vibes. But if you need something for your sthil or exmark, these are the guys you need to see. They are awesome and very knowledgeable.”
“Erick was the most responsive and professional contractor that we have ever used while living in Charlotte and we have lived here for 20 years. He always answered our calls and text. He did everything that he said that he would do. The floors and staircase look amazing! We feel like we are living in a new home.”
“I would like to thank Lee and the STI team for excellent customer service. When I first came to look at their Toro inventory, I was not treated as a window shopper, but as a potential client. Many power equipment stores make you feel like you’re just one of many… I was greeted at the door, and sales rep Lee showed me different model Toro’s. Next time I came in I walked out with the Toro Grandstand 52” BIG BLOCK KAWASAKI!!! If you are looking for a local dealer who cares about their clients come to STI Turf Care Equipment!”
“Just wanted to share my thoughts about the Concord N.C. store. Chris Valdez my opinion does a very professional job with this store and the employees that work there. Chris has always been very helpful whether its products, billing, or anything I might need in the welding trade. It is my Go To Welding supply store. Being a customer of Airgas for over 30 years I can always depend on The team at Airgas of Concord N.C. to get the job done.”
“On behalf of Coles heating and air, Jim is the man I have seen him abandoned at the counter.Three different phone calls and still helping customers. And he's always asks whose next? This 5 star is for Jim! I love J stone and they always have what I need! But this 5 star is just for Big Jim!!!”
“I went to the outdoor section to pick up some gravel for a hole we will be filling - I had my toddler who also fall asleep right as we were about to get out (so my hands were full pushing the stroller). I find the Lowe’s worker already helping another couple so I wait and after 3 mins of lifting heavy bags of rocks, she immediately helps me. It was hot, no one else seemed to be on the floor and she had such a great attitude.”
“For truckers:I think they've gotten much better compared to previous reviews.It's definitely a tight squeeze but there isn't garbage laying everywhere, just assorted hardware as you'd expect at a hardware store delivery. You do need to do some maneuvering but it's manageable in a 53' with a sleeper.Forklift guy is the receiving office, he's nice and unloads quick. I was out in about an hour and a half.When coming to the facility, you do not want to take a right turn because the road is heavily trafficked. Take i85 to exit 43 and come in that way. Make sure your tandems are all the way forward, you'll need a smaller wheel base to get in and out.”
“(Translated by Google) Very friendly in you What you are looking for in Elvasores motor compressors and air guns(Original)Muy amables en cuentras Lo que buscas en compresores motores de Elvasoresy pistolas de aire”
“I am writing regarding an employee named Johnny at the Kannapolis location in North Carolina. Unfortunately, I did not write a review previously on another order where he has serviced me with the exact same level of exceptional care and distinguished professionalism. The Link had expired by the time I recalled it I actively made a purchase today upon seeing johnny just to provide this review and positive feedback about an employee who most certainly deserves to be recognized and rewarded for all of their hard work and dedication as well as going above and beyond for all customer concerns myself and others I see him assist and uplift. I am a frequent customer at this location and have been since I was a little boy, and I have never received such exceptional, consistent, quality, customer service and assistance from an employee. I spent many years working as an electrician before migrating to a corporate environment, and this gentleman displays the knowledge of his store, location, and inventory as if he is a tradesmen and he conveys level professionalism, customer care, and consistency that would not be out of place at a high level, corporate position in a financial institution or insurance agency. The amount of impact you have to make consistently for a customer to purchase something just to get a fresh review. Link must be immeasurable, and I hope that speaks volumes to the content of his character and the quality of his work you’re more than welcome to contact me regarding this experience, or any others at this location as I’m always happy to speak on positive interactions and commend those who create them and Johnny is a prime example of that snd staple of this location and I would not have taken the time to write this review or have answered the survey if it was not for the quality service and genuine concern that Johnny shows for not just me, but the three customers before me and the three customers after me every time that I come to this location. It is easy to forget for customers, employees, and management that these large fortune 500 companies exist, operate and thrive based on the Cumulative efforts Of outstanding individuals. Johnny wakes up gets out of bed, comes into work and does more than his part every single shift and I regret not speaking on this earlier with my previous interactions.”
“(Translated by Google) Home Depot does deserve my 5 stars. Everything is well organized, all the products have the price in sight, but there are also plenty of people who asked you. You need help?(Original)Home Depot si merece mis 5 estrellas. Todo bien organizado todos los productos tienen el precio a la vista pero además ahí sobra quien te pregunté You need help ?”
“I am a woman just getting off work needing to get some 6 by 2 and all 4 ft long and this one young man came to my rescue and found me 20 but they were all to high for me to ever reach and he didn't just leave when we found them he stayed with me and got what he needed to get them down for me and he put them in my cart. I didn't think I would see him again after that but after I paid for the things in my cart he came with me and put them in my vehicle. I sure do hope Lowe's knows how special the employees are and making sure they all know that. I wish I could remember his name but he is truly an amazing person to take the time to help me through my complete shopping experience from finding the items and asking sure I everything was loaded into my car.”
“Best decision ever to pay the install fee. I installed our own floors and have done a lot of house work myself. However, I knew our old dishwasher had some sketchy DIY electrical work that was still hard wired into our home. Lowes sent Ben to uninstall, hall away, and replace our old dishwasher with a brand new one for the low flat service fee. We even gave them a heads up that we knew it would be a mess and Ben handled it with such safety and care! He was respectful, considerate when talking through options for removal (involved safety calls from the previous house owners unsafe set up), and spent the whole morning fixing a HUGE undertaking with speed and precision. He went above and beyond. We are so thankful for him, his work, and our safe dishwasher!”
“we have been purchasing our vinyl flooring from Home Depot in Kannapolis. We needed 3 more boxes to finish. Called to confirm that it was still in stock. They had it waiting for us when we arrived. . My husband is a Veteran and does not have a cellphone. They refused to give him his 10 percent off just because he didn't have a cell phone with the home Depot app. He has his VA ID card but was still refused for discount. very disappointed in the handling of this. we have purchased over $2000 worth of vinyl flooring and have always received the military discount until now.”
“Have been trading with this STI location for several years on and have to say they are incredible. I have ordered many parts and items from them and have received great customer service each time. Though I mostly work with Jesse for ordering parts, each of them has been very helpful to make sure my equipment is running great with good parts and service. Will continue to recommend them to everyone. Also, go on Thursday for donuts!”
“Home Depot occasionally carries the exact products I need for a home improvement job. This shopping trip was no different. I went to Homes Depot to get paint for a project I had coming up. I can't recall the name of the assistant, but he was really professional and courteous, helping me with a few brushes and project prep supplies after mixing the paint for me.After deciding to have a quick look around a few aisles - window shopping - I noticed that although the store was tidy, the overall stocked areas in the store could definitely give a shopper the that it was cluttered. The self-checkout line was lengthy, so I wish they had a register open, but the check-out process was easy. Overall, I would most certainly return for any projects or requirements I have around the house.”
“As a lowe's girl, after months of bad run-ins with shoddy Lowe's customer service, Chris' top notch customer service was unbelievably refreshing. Looks like I may have to change my preferred store to Home Depot. Thanks guys, for showing that REAL customer service involves more than a vibe-coded AI tool”
“I gave this Home Depot 4 stars. The staff was helpful when I needed assistance finding materials. Checkout moved reasonably quickly even on a busy Saturday. A couple of items I wanted were out of stock, which was a mild inconvenience, but overall the store is clean, well-organized, and convenient for everyday home needs.”
“Dareen was so awesome and helpful when we went to customer service, I had to write a review! I was expecting a hassle but the process was incredibly easy. She was warm, friendly and has awesome customer service skills. She even gave me a QR code, so I could enter a sweepstakes. But, I didn’t get a receipt last night and the one from my return expired. Excellent customer service experiences are so rare, I wanted to make sure I went above and beyond, just like she did! If a manager sees this review please make sure she gets the credit she deserves! Thanks again, Dareen! Keep up the great work!”
“I had the best Home Depot experience I have ever had today. As soon as I walked in, an employee by the name of Norita noticed my light bulb box and immediately offered to help. Because of her, I got what I needed in a third of the time it would have taken me on my own. Thank you Norita!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.