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9AM - 5:30PM
1121 Old Maplehurst Rd, Jacksonville
Self Storage
“Riley (may have spelt it wrong), was great. Very informative, professional, and all around great person. Facility also looks very well kept and organized. Would recommend for your storage needs!”
“Big Ben Moving and Storage is an exceptional facility for both personal and business assets. Our experience with them spans five years, starting back when the facility was known as Cargo Bay Storage. I can confidently say it is one of the cleanest storage facilities I have ever seen.
I recently went in to rent a second unit, and they thoughtfully offered me the space right next to our current one, which makes managing our items incredibly convenient. The teamwork at the front office was outstanding; the gentleman at the front desk greeted me with a high level of professionalism and was eager to help, and the young lady—who is the facility manager—stepped in to assist him with that same friendly, professional demeanor. They make a fantastic team. As a long-term, highly satisfied customer, I cannot recommend their business and leadership enough!”
“This storage rental facility is great. Easy access off Piney Green. I have a climate control unit. The facility is clean and everything looks great. They do need to fix some of the pot holes on the pavement around the facility. You shouldn't be speeding on the property anyway.”
“David has amazing customer service! He was welcoming to all my questions and the sign up process was quick and easy. The facility was clean and my storage unit was clean and ready to go.”
“NON American owned store but still decent service. Dempsey's store has been around for years but he hasn't owned it for the past couple years if Im correct.”
“I had a fantastic experience with New river store! The facility was incredibly clean and well-maintained, and I felt confident leaving my belongings there. The staff was super helpful and friendly, making the whole process of renting a unit really easy. I especially appreciated how secure everything felt. Definitely recommend them if you're looking for reliable storage!”
“I love this storage place from start to finish everything was a breeze especially with Eric helping and being so understanding Rick was also a delight and very helpful 100/10 recommend as long as they are there”
8:30AM - 5:30PM
1 Bailey Dr, Jacksonville
Self Storage
“Very respectable people that work here, the place is well maintained and secured. Best value for storage in town. I definitely will recommend to friends and family”
“The best storage place in Richlands/Jacksonville area. Had my camper stored here and was able to get out there and repair it right after the hurricane without any problems! The owner is so nice and helpful in any way. The entire staff here are absolutely amazing people and are now like good friends to me! They never gave me the run around and when they say 24/7 they mean it, there were many nights that I was out there working on my camper and they never gave me any issues for it. I also didn't make a huge mess when I was fixing my camper so keep that in mind before you decide to go out there to fix your vehicles. Be respectful of other people's property! They are affordable and secure.”
“Highly recommended for vehicle storage and climate controlled storage! I used the climate control storage facility to store my household items for nearly 10 years with zero issues. Many times I forgot my fob or forgot my combo and someone was always there to help! I kept my truck at their DMO approved storage facility for 5 1/2 years while serving overseas. My truck looked the same as the day I dropped it off! Tim took great care of my truck and his team sent additional updates for my piece of mind. Several times my auto-pay stopped and the team were ALWAYS helpful and never treated me badly even when i owed money. I always felt they care more about the peole than the money. GREAT customer service! Thanks for your many years of taking care of my property! RDT”
“As a Plumbing company owner, I always need extra space to store stuff. Water heaters, pipes and products for a job that's upcoming. The office manager is super friendly, courteous and understanding. The place is secure, always clean and I've never had any problems coming and going.”
9:30AM - 5:30PM
1230 Gum Branch Rd, Jacksonville
Self Storage
“I have always a hated renting a storage unit but found myself in need of one I tell you these people are great I mean it nice friendly and very helpful Eric goes beyond to help you thanks so much I would recommend to anyone who needs storage to this place and these people.”
“The most kind, caring, and hospitable staff you could ever meet. The hours to access your storage unit are really accommodating, management just fixed a bunch of pavement, and they have affordable prices.”
“This company was awarded our moving contract by TRANSCOM/DOD for our Permanent change of Station (PCS).
Pack team was incredible and the load team was too!
Load team
Ed, Kurston, Melton, Chante, and Morgan
11 out of 10 stars. These guys were professional, fast, and knew what they were doing.
Pack team
Tim and Lucas
They were willing to work around in different rooms at different times so as they packed we could clean and made the experience as best as it could be.
This is a great company with great people who know their craft very well, and deserve your business!
The bad review left is blaming a transportation company for the poor quality paint and flooring that was used in that home.
Veronica Contreras
They are the odd duck out on a great company. If it was a brand new home I don't know why you are asking the transportation company to fix things like paint and flooring instead of hitting up who built the home for you
Just my opinion”
“The place is secured, staff is amazing, and when I moved my stuff out because I finally got a home, they called me the same day to make sure I left my unit open on purpose, and something bad didn't happen.”
“Clean, gated and limited hours. 7a-9pm. But that's fine with me. Love that it's gated!!? Very clean and neat units.? Parking lot and surroundings are without garbage and inside of the unit had zero bugs or signs of vermin!!??? Just make sure you rent from these folks!! Not the nasty place down the block. Lori Osbourne was so accommodating and helpful. Because I'm a tech MORON and couldn't figure out the online app. She literally walked me through it!!? A total Saint in my book!! DON'T go anywhere else!!!? You won't be sorry to rent here!!??❤️”
9:30AM - 5:30PM
135 Center St, Jacksonville
Self Storage
“Eric needs the process is very easy and every time I go in there, he is hard at work. I appreciate his kindness and how helpful he was to help me find the right unit. We need more like him in the community. He has answered every question I needed, and if he didn’t know, he went and found out, but most of the time he knew every answer. Definitely recommend getting you a storage unit on Center Street.”
“Wonderful men who came and packed up all of our stuff carefully and quickly! We didn’t have to lift a finger- thanks Rich and Eddie for making our move seamless”
“Since being displaced from Hurricane Florence we've had our belongings stored. Friendly staff. Always smiling. Great conversation everything we meet. Safe and secure storage.”
“Don’t listen to the he was “rude” he provided me with a great professional service. He’s a very bold USMC retiree. Some of y’all just don’t know how to speak to people and how to properly react.
I recommend this place and yes he does ask a lot of questions but that’s his job. He’s not trying to figure out what you have. He’s trying to give you an estimate on how big you might need a storage unit. Plus that’s his job to ask. But overall I recommend it he helped me a lot. Nice dude, yall just need to learn how to talk to people without being offended by everything.”
7AM - 7PM
425 S Marine Blvd, Jacksonville
Self Storage
“Outstanding experience at **U-Haul Moving & Storage of New River at 425 S. Marine Blvd.**
I made an error with my reservation, but the team fixed everything quickly, got my trailer hitched, and had me safely on my way in less than 30 minutes. That level of speed and efficiency was seriously impressive.
Everyone was friendly, knowledgeable, professional, and clearly knew exactly what they were doing. Their systems were organized, the entire process was seamless, and the customer service was second to none.
If you want fast, dependable service from a team that genuinely takes care of its customers, this is the U-Haul location to visit. Best experience I’ve ever had with rentals, period—five stars all the way!”
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“The service I received from the staff at as self storage is nothing short of incredible. They helped me establish everything I would need in a way that made sense during an extremely chaotic period for me. PCS is tough for everyone. Annette went above and beyond ensuring I had everything I needed to relay to the moving company for pickup from my storage unit. She even remembered the smallest details, such as most movers utilize trailers and they would need a box truck to be able to fit into the gate. Polite, professional and extremely knowledgeable. It truly felt like I was working with family who cared about how they could best help me, not just a business transaction. I would recommend aa self storage to everyone in the Jacksonville area!”